Freelance

Self employed

Confidential

• Voice over IP for Ramada Inn using 2-port Dialogic cards for telephony. Data recovery for Ramada Inn.
• Data recovery for Mediacom techs. Virus removal. CLAMAV.
• Server class server rebuilds.
• Innovation Innline2020 Windows NT4.0 wks. Asterisk/FreePBX on CentOS and Debian.
• Password recovery/reset
• Security such as spammer cache/database poisoning with Sugarplum APACHE2 . Wifi intrusion detection with GPS Kismet .
• Internet packet monitoring.
• Running systems off Ram without hard drives. Secure cloud design with Clonezilla and SFTP.
• UEFI with Windows 8 and Linux using AMD64-GRUB2. Kernel compilation taking video from 4fps to 1200fps.
• Learning various journaling and non-journaling file systems besides NTFS. IE EXT3 EXT4 yield no defrags ever RSA and Pretty Good Privacy Encryption up to 4096-bit.
• E-mail and web server hosting.
• Planet fiber optic switch repair and set-up.
• 3 years DRUPAL 7 and NGINX admin experience.
• Bluetooth time clock and employee tracking with Asterisk.
• WINE PLAYONLINUX Developments. IE Advanced Engine Management car tuning.

LAN and PC Analyst

Confidential

• Windows 7 upgrades

LAN and PC Analyst III

Confidential

• Built up to 2 dozen SWAP laptops per day including shipping arrangement handling. Tier 2 help desk support for over 90 000 user base.
• Quick solutions for escalated calls with Symantec Extra Attachmate Blackberry tethering Citrix Windows 7 ATM group policy edits IpSwitch kbase contribution coached the front line through form feedback SAS Ultramon CRM Office 2003-2010 PointSec mainframe response interpretation Verizon VZACCESS manager Websphere virtual admin tier II network and process trouble-shooting with end users and Tier3 as well as managers Dell HP Ricoh and Lenovo hardware. Complex algorithmic
• solutions with Symantec Desktop Laptop DLO Option software on Windows 2003 servers. IE Reason file restore failed although rare is time of last known good back-up is with a different version of DLO that is readily available on master servers to install on Mortgage client. Custom repair of corrupted ACT databases for consultants.

Desktop Field Technician

Confidential

• Provide face-to-face desktop support for Property and Causality Insurance group on Microsoft products.

Team Lead

Confidential

• Work all night until computer move is finished for department at call center in West Des Moines. Corestaff
• Replace computers for offices in West Des Moines including the warehouse and inventory work. Login script maps drives Outlook and printers. Seamless replacement of Dell Workstations and HP Thin Clients.
• Travel across Eastern Iowa to Coralville and Dubuque to do Laptop refresh project. Encrypt old PC after files are transferred to network with batch file.
• Mail back old tower computer and hooked up new equipment. Dell 6410 and pivoting twin monitors with e-SATA connection. Trained Stock Brokers up to an hour on how to dock and undock to docking station including cable locking procedures.

Network Support Analyst

Confidential

• Created DOS LAN drivers that work on newer XP machines so they can be imaged. Resolved expensive SMS remote desktop issues with Free VNC.
• Routinely replaced CISCO routers to maintain network continuity in all hospital property satellite office buildings schools and group homes including wireless in key areas.
• Built image server with Boot from IP PXE capability.
• Created local policy to keep unauthorized computing down and network clean. No downloads. Only authorized Active-X. Imaged up to 14 PC s in a day.
• Assisted trouble-shooting permissions as well as created and maintained accounts in Active directory IRIS and STIX. Maintained HP Blade server tape library.
• Proposed many options to assist team like custom restore partitions using Ghost and boot loaders as catalyst.
• Worked with Cerner Eaglesoft Meditech IRIS DDR Unity Empower STIX Office 97-07 Ghost Exchange Server Microsoft server 00-03 HP Thin client Wallaroos packed with Belviews secure medical Wi-Fi VPN SMS Active Directory in DOS or WIN VBS scripts DOS batch troubleshooting restore PC performance educate clients on PC use.
• Revolutionized inventory capability at a crucial time from manual input to bar-code. Terminal server administration virtual

Consultant

Confidential

• Provided both phone and desktop support at centralized location during roll-out assessments on Gateway desktop and laptop. Trouble shooting for Soft Token security KoViS image retrieval POINTsec drive encryption
• V-GO single-sign-on anomaly experience.
• Mentored team on how to use Magic BMC Express call tracking custom query design in SQL to deliver team s needs of pulling tickets.
• VBS Script familiarity
• Suggested how to place tags in tickets so we can have another dimension on pulling SQL queries on problems that need R D.

Helpdesk level II

Confidential

• Supply world class front line 2nd level help desk support with Dells and IBM s.
• Meretriciously logged systems calls using HEAT such involved Novell Groupwise Active Directory TSO CICS Virtual Machine ware and VNC remote. Rightfax solutions. AWD Lead.
• Revolutionized how both help desk and new user training is conducted and made information easy to grasp with HTML launch pads. Invented macros to reduce Heat ticketing Average Handling times from a few minutes down to seconds for many routine calls.
• Mentored new help desk associates with tips and tricks only experience can teach. Hourly virtual resets and reboots.

Quality Analyst

Confidential

• Edified enterprise with HP Peregrine and Lotus database ticketing system knowledge sharing and Radia.
• Maintained myriad PC s and laptops from new builds to XP upgrades both in person and over the phone with IBM.
• Programmed DOS to do file consistency checking and tagging to free up time so I can do other tasks if needed simultaneous. Citrix support for users at home.

Property and Causality Service Desk Technician

Confidential

• Demonstrated 95 resolution rate on tickets with awards.
• Produced and delivered many time saving programs techniques tips and tricks such as spy-ware controls. Detected and provided innovative solutions for several system issues.
• Resolved long term remote control issues between Allied and Nationwide via Active Directory grouping. Alleviated mass confusion by creating graphic tutorials from technical manuals.
• Administered IDs Lotus Notes RACF AWD AWD Thin Client Office XP HP including Service Center RIGHTFAX Verizon and Sprint air-cards Wi-Fi tuning Crystal Reports Get Answers knowledge base writing and maintenance 24/7 support advised large teams including enterprise local and network policy perfection vulnerability alarming remote installs over the phone even when VPN unavailable via the IP with work at home or field employees logged in as local admin on XP PRO.
• Diagnosed issues with Property and Casualty EXTRA Attachmate and Passport 3270 emulators including port changes and resetting fonts to see the screen for 10 000 user base. Resolved upper tier Linux group problems with shell knowledge.
• Simplified RACF CESN CICS ABEND data gathering procedures by showing help desk how to type in RACF ID and view their screen in terminal VT100 Passport and copy text into ticket not having to wait for e-mails that could take an hour and rely on frustrated end-users to read screens of data and explain how to do screen print send e-mails attachments re-install 1 of 3 remote desktop clients such as Mobile Automation SMS RDP or lengthy Lotus Notes reinstall. That trick I taught shrunk time from hours or days into 5 minutes or less gathering the data to send to developers. Mentored others on virtual environment techniques to help callers faster. Used DOS batch files with CALL functions to automate routine network drive calls. Asked employee ID dept region asset.

Assist Team Account Escalation Manager

Confidential

• Promoted to Senior Customer Service Representative resolving escalated calls from a variety of Sears credit cards up to 3rd level. Provided credit help desk support for Searscard.com and card services.
• Proficient in TSYS NAPS PEGA CICS and FASTDATA mainframes.
• Constructed improvements on system start up programs including macros for 3270 emulators chiefly Passport and EXTRA Attachmate.
• Increased company profits by writing sales scripts.
• Assists team members on policy and procedure clarification.

Senior Account Manager

Confidential

• Progressed into a sales and service champion with many awards. Multiplied monthly sales from scarce to over a gross.
• Granted corporate Award Winning Richardson Sales training.
• Introduction of standardized template concepts at Sears.com email response.

Downloader

Confidential

• Resurrected broken LAN and increased WAN security and awareness.
• Doubled network and was in charge of purchasing and construction of images.
• Renovated key Lotus database from corruption enabling company to automate client data transfer requests of music when people get placed on hold at Wells Fargo. Many other databases were repaired.
• Treated any unauthorized network connection with authority due to Out of Band port 151 overflows and such causing Windows 98 shutdowns losing work.
• Mentored team mates with work flows to make the computer do the work not the operator. Handled customer software requests and prepared to clone circuit boards during Y2K.
• Implemented backup full running Linux servers after weeks of testing for FTP TELNET E-MAIL WEB HOSTING FIREWALL PROCESS MONITORING and REPORTING no SPAM got through ever. Pine Elm Enlightenment Fake MAC Applet works aliasing and masquerading.
• Requested and granted money for firewalls virus checking and RAM so users can work more effectively.
• Maintained all hardware software upgrades with our local ISP and continuously supported owner s both office and home equipment.
• Worked with all groups including the telemarketers more than anybody to make things happen on sales revenue starting with purchase of good clean databases and clean infrastructure harmony.
• Tracked spy ware and made phone calls changing acceptance agreements on PKWARE.
• Ergonomic consultation and delivery to workers to prevent injury and promote productivity. VMWARE to Windows on Redhat server build.

Information Technology Computer Lab Monitor

Confidential

• Increased 3.5 diskette data loss recovery success rate for both IBM and Macintosh using Apple version Norton Disk Doctor. Maintained and recorded hourly population statistics. Imaged up to 50 machines on Sunday in the Apple Lab at Stanley Hall. Provided weekly cleaning of drives and protected University equipment in the lab. Enforced proper use of equipment.
• Controlled and charged for laser printer use via punch card use. Cleaned all the hard disks perpetually.
• Experimented with Virtual Reality in 1993. Careful do not drive a car afterwards Used GOPHER and VAX. Lots of UNIX.
• OTHER ACTIVIES SAG Head of Security Confidential March 2009 current ...Heightened security by using wristbands.