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Client & Technical Support Specialist Resume

Richmond, VirginiA

SUMMARY:

Based on my experience I offer an exclusive combination of cross - functional skills. Creative and passionate with proven success in different industries like customer service, administration, radio, healthcare, and technical support.

PROFESSIONAL EXPERIENCE:

Confidential, Richmond, Virginia

Client & Technical Support Specialist

Responsibilities:

  • Perform initial analysis and functional troubleshooting of client reporting help desk ticket issues, providing detailed and concise case information required by our technical support team to resolve issues.
  • Properly triage support requests using problem solving/analytical skills to determine priority (Emergency, High, Medium or Low), case type (Question, Configuration, Supplier Site Issue, Agent Maintenance or Application Maintenance) and appropriate disposition.

Confidential, New York, New York

Certified Prescription Drug Plan Agent

Responsibilities:

  • Confer with customers by telephone to provide drug plan information about United Healthcare service, take or enter orders.
  • Review insurance policy terms to determine whether a particular loss covered by the insurance.

Credit Card Processor

Confidential

Responsibilities:

  • File sales slips in customers' ledgers for billing purposes.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.

Confidential, Chesterfield, VA

Electronics Department Supervisor

Responsibilities:

  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

Confidential, New York, New York

Promotion & Marketing Internship

Responsibilities:

  • Establish or maintain cooperative relationships with representatives of community, consumer, employee, or public interest groups.
  • Arrange public appearances, lectures, contests, or exhibits for clients to increase product or service awareness or to promote goodwill.

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