It Service Desk Analyst Resume
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Chambersburg, PA
OBJECTIVE:
Obtain position for Help Desk Analyst
SUMMARY:
- Basic knowledge and understanding of LAN,WAN topologies
- WIFI setup and configuration
- Hands on experience with UTP/STP cables
- Ability to construct, test and install cables according to TIA EIA 568b standards
- Connecting and constructing RJ - 11 and RJ-45 jacks
- Printer and Scanner setup and configuration
- VoIP Cisco configuration
- Residential and Commercial wiring
- Remote Access Assistance
- Active Directory
- Troubleshooting
- Call center experience
- Technical Support
- Ticket tracking
- Proper documentation and presentation through Microsoft office and suite
- File Keeping
- Strong customer service background
EXPERIENCE:
Confidential, Chambersburg, PA
IT Service Desk Analyst
Responsibilities:
- Ticket handling and processing
- Troubleshooting
- Call Center experience
- Software installation and configuration
- Managing accounts
- Remote access assistance
Confidential, Gettysburg, PA
Crew
Responsibilities:
- Taking orders
- Handling cash and credit cards
- Training new crew
- Properly cooking and handling food according to ServSafe standards
- Maintain clean and customer friendly environment
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