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It Service Desk Analyst Resume

Chambersburg, PA

OBJECTIVE:

Obtain position for Help Desk Analyst

SUMMARY:

  • Basic knowledge and understanding of LAN,WAN topologies
  • WIFI setup and configuration
  • Hands on experience with UTP/STP cables
  • Ability to construct, test and install cables according to TIA EIA 568b standards
  • Connecting and constructing RJ - 11 and RJ-45 jacks
  • Printer and Scanner setup and configuration
  • VoIP Cisco configuration
  • Residential and Commercial wiring
  • Remote Access Assistance
  • Active Directory
  • Troubleshooting
  • Call center experience
  • Technical Support
  • Ticket tracking
  • Proper documentation and presentation through Microsoft office and suite
  • File Keeping
  • Strong customer service background

EXPERIENCE:

Confidential, Chambersburg, PA

IT Service Desk Analyst

Responsibilities:

  • Ticket handling and processing
  • Troubleshooting
  • Call Center experience
  • Software installation and configuration
  • Managing accounts
  • Remote access assistance

Confidential, Gettysburg, PA

Crew

Responsibilities:

  • Taking orders
  • Handling cash and credit cards
  • Training new crew
  • Properly cooking and handling food according to ServSafe standards
  • Maintain clean and customer friendly environment

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