Senior Specialist Resume
SUMMARY:
- I have 6.6 years of extensive experience as Lotus Notes Administrator. 3 years of experience in design and development of Lotus Notes Client and Web based applications.
- Responsible for day to day lotus notes activities.
- Installation/configuration of domino/BES/Traveler servers
- Implemented Sequelink server to access lotus notes from SQL.
- Testing, planning and implementing fix packs and hotfix installation.
- Worked on BinaryTree (CMT) tool migration from Lotus Notes to Exchange.
- Responsible for QA activities.
- Responsible for post implementation and production testing.
- Administration of Domino, Traveler, Blackberry and Sametime servers.
- Rollout and decommissioning of Domino applications
- Tier 3 operations coordinating with vendors IBM, RIM, Boxtone, & Ironport.
- Responsible for Capacity planning of servers for the year in advance.
- Handling tier 3 escalations of lotus notes client and application issues.
- Daily, Weekly and Monthly status reports and status calls.
- Worked on DXL Export.
- Responsible for Pre - Sales technical support for lotus notes applications.
- Responsible for preparing Proof of concept and Statement of work.
- Excellent interpersonal, verbal and written communication skills.
- Strong ability to manage the team and successfully handled multiple projects at the same time.
TECHNICAL SKILLS:
Messaging & Collaboration: IBM Lotus Notes & Domino (R5, R6, R7, R8, R8.5), IBM Same Time, IBM Lotus Quickr and Lotus Notes Traveler & Blackberry.
Platforms: Windows 2003, 2008 & 2010 servers
Other Systems: Basic experience in Siteminder, Netscalar and Ironport.
Programming Languages: C, Formula Language, Lotus Script
Internet Application: HTML, Java Script
PROFESSIONAL EXPERIENCE:
Confidential
Senior Specialist
Responsibilities:
- Worked with the team responsible for migration of users from different domain to the parent domain
- BinaryTree tool was used to migrate from Lotus Notes to Exchange.
- Worked with the team responsible for implementation of ID Vault in the domain
- Worked on the implementation of new policy for managing recent contacts in Notes 8.5 clients.
- Took lead and completed fixpack and hotfix installation in all servers in the domain.
- Part of Level 3 team which is the final point of contact for Domino issues.
- Installation/configuration of Domino/BES/Traveler servers.
- Administration of Domino, Traveler, Blackberry and Sametime servers.
- Responsible for Capacity planning of servers for the year in advance.
- Raise PMRs and work with IBM on resolving issues.
- Work with the Wintel, Network and Backup teams for troubleshooting and implementation of various projects
- Domino/BES/Traveler server upgrades and decommissioning
- Planning, testing and execution of new projects
- Monitoring and maintaining of around 150 servers in the domain.
- Work with the Domino application development team for upgrade and troubleshooting of Domino applications.
- Rollout and decommissioning of Domino applications
- Work with various applications teams for managing for smtp mailing related requirements
- Work with the external mailing team to troubleshoot mailing issues related to external domains
- Analyzing NSDs to find root cause of Domino server hangs and crashes
- Handling 3 rd level escalations of Lotus notes client and database issues
- Maintained SLAs and KPIs
- Performed post implementation and post production testing
- Daily, Weekly and Monthly status reports and status calls.
Environment: Domino 8.5.3 Windows 2003 & 2008.
Confidential
Senior Administrator
Responsibilities:
- Achieved Rewards and Recognition awards consecutively over 3 months
- Maintained SLAs and KPIs
- Application maintenance
- Export DXL documents.
- Managing and maintaining the Domino infrastructure
- Managing scheduled maintenance activities in Domino servers.
- Monitoring the mail routing and replication across the domain
- Troubleshooting the mail routing issues in Domino
- Handling corruption issues with Notes databases and mailboxes
- Analysis and troubleshooting of Domino server issues like server hangs, crashes and performance issues.
- User management
- Troubleshooting of SMTP mailing issues
- Monitoring and management of server backup
- Scheduling and carrying out daily and weekly server activities
- Managing Domino groups
- Troubleshooting escalated Lotus Notes client issues
- Daily, weekly and Monthly status reports and status calls
Environment: Domino 8.5.1 Windows 2008 server
Confidential
Domino Administrator
Responsibilities:
- Generated daily and weekly capacity reports showing Drive of Lotus notes along with available space for early detection of server thresholds
- Worked on numerous domino applications support
- Assisting the LOB owners in resolving the issues
- Providing 24 x 7 coverage, to provide Notes client/ Domino Admin Support
- Global Notes / Domino messaging within an international, single domain of approximately 75 Domino servers, 17,000+ users, in a mixed R7 and R8 environment
- Use Domino Admin client to monitor servers, waiting & held message counts, run server console command tasks, troubleshoot mail routing issues, including restarting router, updating routing table, etc…
- Weekly and Monthly status reports and status calls
Environment: Domino 8.5.1 & Windows 2003 & 2008 server
Confidential
Software Engineer
Responsibilities:
- Responsible for migration of users from free online email system to IBM Lotus Notes.
- Installation and configuration of new lotus domino mail setup.
- Installation and configuration of IBM Quickr.
- Hands on training for the user on lotus notes email system.
- Prepared training materials and understanding documents for the new applications and workflows for future repository on Quickr application
- Post implementation support.
Environment: Domino 8.5 & Windows 2003 server.
Confidential
Software Engineer, Pre-Sales
Responsibilities:
- Responsible for migration of users from MS Exchange to IBM Lotus Notes.
- Installation and configuration of new lotus domino mail setup.
- Convert PST to NSF and move them to the server.
- Hands on training for the user on lotus notes email system.
- Prepared training materials and understanding documents for the new email system.
- Post implementation support.
Environment: Domino 8.5 & Windows 2003 server.
Confidential
Software Engineer, Pre-Sales
Responsibilities:
- Responsible for upgrade for domino from R5 to 8.5.1
- Installation and configuration of new lotus domino mail setup.
- Hands on training for the user on the new features.
- Prepared training materials and understanding documents for the new lotus notes client.
- Post implementation support.
Environment: Domino 8.5.1 & Windows 2003 server.
Confidential
Software Engineer
Responsibilities:
- Responsible for upgrade for domino from R5 to 8.0.1
- Sametime version to 8.0
- Quickplace to Quickr 8.1 in multiple stages.
- Integrated with WebSphere 6.1 with SSO using domino LDAP.
- Http server was enabled to access the portal using browser.
- Installation and configuration of new lotus domino mail setup.
- Migrated the old data to the new setup and provided appropriate access.
- Post implementation support.
Environment: Domino 8.0.1, WPS 6.1, Sametime 8.0, Quickr 8.1 & RHEL
Confidential
Software Engineer
Responsibilities:
- Responsible for upgrade of domino from 6.5 to 7 and 7 to 8.0.1
- End user training to the user’s on the new features.
- Remote monitoring of the infrastructure to ensure no pending emails on the server.
- Performance tuning
- Server health monitoring
Confidential
Software Engineer
Responsibilities:
- Application support.
- Responsible for generating reports.
- Fix issues in the applications
- Enhancements in the application.