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Senior Specialist Resume

SUMMARY:

  • I have 6.6 years of extensive experience as Lotus Notes Administrator. 3 years of experience in design and development of Lotus Notes Client and Web based applications.
  • Responsible for day to day lotus notes activities.
  • Installation/configuration of domino/BES/Traveler servers
  • Implemented Sequelink server to access lotus notes from SQL.
  • Testing, planning and implementing fix packs and hotfix installation.
  • Worked on BinaryTree (CMT) tool migration from Lotus Notes to Exchange.
  • Responsible for QA activities.
  • Responsible for post implementation and production testing.
  • Administration of Domino, Traveler, Blackberry and Sametime servers.
  • Rollout and decommissioning of Domino applications
  • Tier 3 operations coordinating with vendors IBM, RIM, Boxtone, & Ironport.
  • Responsible for Capacity planning of servers for the year in advance.
  • Handling tier 3 escalations of lotus notes client and application issues.
  • Daily, Weekly and Monthly status reports and status calls.
  • Worked on DXL Export.
  • Responsible for Pre - Sales technical support for lotus notes applications.
  • Responsible for preparing Proof of concept and Statement of work.
  • Excellent interpersonal, verbal and written communication skills.
  • Strong ability to manage the team and successfully handled multiple projects at the same time.

TECHNICAL SKILLS:

Messaging & Collaboration: IBM Lotus Notes & Domino (R5, R6, R7, R8, R8.5), IBM Same Time, IBM Lotus Quickr and Lotus Notes Traveler & Blackberry.

Platforms: Windows 2003, 2008 & 2010 servers

Other Systems: Basic experience in Siteminder, Netscalar and Ironport.

Programming Languages: C, Formula Language, Lotus Script

Internet Application: HTML, Java Script

PROFESSIONAL EXPERIENCE:

Confidential

Senior Specialist

Responsibilities:

  • Worked with the team responsible for migration of users from different domain to the parent domain
  • BinaryTree tool was used to migrate from Lotus Notes to Exchange.
  • Worked with the team responsible for implementation of ID Vault in the domain
  • Worked on the implementation of new policy for managing recent contacts in Notes 8.5 clients.
  • Took lead and completed fixpack and hotfix installation in all servers in the domain.
  • Part of Level 3 team which is the final point of contact for Domino issues.
  • Installation/configuration of Domino/BES/Traveler servers.
  • Administration of Domino, Traveler, Blackberry and Sametime servers.
  • Responsible for Capacity planning of servers for the year in advance.
  • Raise PMRs and work with IBM on resolving issues.
  • Work with the Wintel, Network and Backup teams for troubleshooting and implementation of various projects
  • Domino/BES/Traveler server upgrades and decommissioning
  • Planning, testing and execution of new projects
  • Monitoring and maintaining of around 150 servers in the domain.
  • Work with the Domino application development team for upgrade and troubleshooting of Domino applications.
  • Rollout and decommissioning of Domino applications
  • Work with various applications teams for managing for smtp mailing related requirements
  • Work with the external mailing team to troubleshoot mailing issues related to external domains
  • Analyzing NSDs to find root cause of Domino server hangs and crashes
  • Handling 3 rd level escalations of Lotus notes client and database issues
  • Maintained SLAs and KPIs
  • Performed post implementation and post production testing
  • Daily, Weekly and Monthly status reports and status calls.

Environment: Domino 8.5.3 Windows 2003 & 2008.

Confidential

Senior Administrator

Responsibilities:

  • Achieved Rewards and Recognition awards consecutively over 3 months
  • Maintained SLAs and KPIs
  • Application maintenance
  • Export DXL documents.
  • Managing and maintaining the Domino infrastructure
  • Managing scheduled maintenance activities in Domino servers.
  • Monitoring the mail routing and replication across the domain
  • Troubleshooting the mail routing issues in Domino
  • Handling corruption issues with Notes databases and mailboxes
  • Analysis and troubleshooting of Domino server issues like server hangs, crashes and performance issues.
  • User management
  • Troubleshooting of SMTP mailing issues
  • Monitoring and management of server backup
  • Scheduling and carrying out daily and weekly server activities
  • Managing Domino groups
  • Troubleshooting escalated Lotus Notes client issues
  • Daily, weekly and Monthly status reports and status calls

Environment: Domino 8.5.1 Windows 2008 server

Confidential

Domino Administrator

Responsibilities:

  • Generated daily and weekly capacity reports showing Drive of Lotus notes along with available space for early detection of server thresholds
  • Worked on numerous domino applications support
  • Assisting the LOB owners in resolving the issues
  • Providing 24 x 7 coverage, to provide Notes client/ Domino Admin Support
  • Global Notes / Domino messaging within an international, single domain of approximately 75 Domino servers, 17,000+ users, in a mixed R7 and R8 environment
  • Use Domino Admin client to monitor servers, waiting & held message counts, run server console command tasks, troubleshoot mail routing issues, including restarting router, updating routing table, etc…
  • Weekly and Monthly status reports and status calls

Environment: Domino 8.5.1 & Windows 2003 & 2008 server

Confidential

Software Engineer

Responsibilities:

  • Responsible for migration of users from free online email system to IBM Lotus Notes.
  • Installation and configuration of new lotus domino mail setup.
  • Installation and configuration of IBM Quickr.
  • Hands on training for the user on lotus notes email system.
  • Prepared training materials and understanding documents for the new applications and workflows for future repository on Quickr application
  • Post implementation support.

Environment: Domino 8.5 & Windows 2003 server.

Confidential

Software Engineer, Pre-Sales

Responsibilities:

  • Responsible for migration of users from MS Exchange to IBM Lotus Notes.
  • Installation and configuration of new lotus domino mail setup.
  • Convert PST to NSF and move them to the server.
  • Hands on training for the user on lotus notes email system.
  • Prepared training materials and understanding documents for the new email system.
  • Post implementation support.

Environment: Domino 8.5 & Windows 2003 server.

Confidential

Software Engineer, Pre-Sales

Responsibilities:

  • Responsible for upgrade for domino from R5 to 8.5.1
  • Installation and configuration of new lotus domino mail setup.
  • Hands on training for the user on the new features.
  • Prepared training materials and understanding documents for the new lotus notes client.
  • Post implementation support.

Environment: Domino 8.5.1 & Windows 2003 server.

Confidential

Software Engineer

Responsibilities:

  • Responsible for upgrade for domino from R5 to 8.0.1
  • Sametime version to 8.0
  • Quickplace to Quickr 8.1 in multiple stages.
  • Integrated with WebSphere 6.1 with SSO using domino LDAP.
  • Http server was enabled to access the portal using browser.
  • Installation and configuration of new lotus domino mail setup.
  • Migrated the old data to the new setup and provided appropriate access.
  • Post implementation support.

Environment: Domino 8.0.1, WPS 6.1, Sametime 8.0, Quickr 8.1 & RHEL

Confidential

Software Engineer

Responsibilities:

  • Responsible for upgrade of domino from 6.5 to 7 and 7 to 8.0.1
  • End user training to the user’s on the new features.
  • Remote monitoring of the infrastructure to ensure no pending emails on the server.
  • Performance tuning
  • Server health monitoring

Confidential

Software Engineer

Responsibilities:

  • Application support.
  • Responsible for generating reports.
  • Fix issues in the applications
  • Enhancements in the application.

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