SUMMARY:

• I have 6.6 years of extensive experience as Lotus Notes Administrator. 3 years of experience in design and development of Lotus Notes Client and Web based applications.
• Responsible for day to day lotus notes activities.
• Installation/configuration of domino/BES/Traveler servers
• Implemented Sequelink server to access lotus notes from SQL.
• Testing, planning and implementing fix packs and hotfix installation.
• Worked on BinaryTree (CMT) tool migration from Lotus Notes to Exchange.
• Responsible for QA activities.
• Responsible for post implementation and production testing.
• Administration of Domino, Traveler, Blackberry and Sametime servers.
• Rollout and decommissioning of Domino applications
• Tier 3 operations coordinating with vendors IBM, RIM, Boxtone, & Ironport.
• Responsible for Capacity planning of servers for the year in advance.
• Handling tier 3 escalations of lotus notes client and application issues.
• Daily, Weekly and Monthly status reports and status calls.
• Worked on DXL Export.
• Responsible for Pre - Sales technical support for lotus notes applications.
• Responsible for preparing Proof of concept and Statement of work.
• Excellent interpersonal, verbal and written communication skills.
• Strong ability to manage the team and successfully handled multiple projects at the same time.

TECHNICAL SKILLS:

Messaging & Collaboration: IBM Lotus Notes & Domino (R5, R6, R7, R8, R8.5), IBM Same Time, IBM Lotus Quickr and Lotus Notes Traveler & Blackberry.

Platforms: Windows 2003, 2008 & 2010 servers

Other Systems: Basic experience in Siteminder, Netscalar and Ironport.

Programming Languages: C, Formula Language, Lotus Script

Internet Application: HTML, Java Script

PROFESSIONAL EXPERIENCE:

Confidential

Senior Specialist

Responsibilities:

• Worked with the team responsible for migration of users from different domain to the parent domain
• BinaryTree tool was used to migrate from Lotus Notes to Exchange.
• Worked with the team responsible for implementation of ID Vault in the domain
• Worked on the implementation of new policy for managing recent contacts in Notes 8.5 clients.
• Took lead and completed fixpack and hotfix installation in all servers in the domain.
• Part of Level 3 team which is the final point of contact for Domino issues.
• Installation/configuration of Domino/BES/Traveler servers.
• Administration of Domino, Traveler, Blackberry and Sametime servers.
• Responsible for Capacity planning of servers for the year in advance.
• Raise PMRs and work with IBM on resolving issues.
• Work with the Wintel, Network and Backup teams for troubleshooting and implementation of various projects
• Domino/BES/Traveler server upgrades and decommissioning
• Planning, testing and execution of new projects
• Monitoring and maintaining of around 150 servers in the domain.
• Work with the Domino application development team for upgrade and troubleshooting of Domino applications.
• Rollout and decommissioning of Domino applications
• Work with various applications teams for managing for smtp mailing related requirements
• Work with the external mailing team to troubleshoot mailing issues related to external domains
• Analyzing NSDs to find root cause of Domino server hangs and crashes
• Handling 3 rd level escalations of Lotus notes client and database issues
• Maintained SLAs and KPIs
• Performed post implementation and post production testing
• Daily, Weekly and Monthly status reports and status calls.

Environment: Domino 8.5.3 Windows 2003 & 2008.

Confidential

Senior Administrator

Responsibilities:

• Achieved Rewards and Recognition awards consecutively over 3 months
• Maintained SLAs and KPIs
• Application maintenance
• Export DXL documents.
• Managing and maintaining the Domino infrastructure
• Managing scheduled maintenance activities in Domino servers.
• Monitoring the mail routing and replication across the domain
• Troubleshooting the mail routing issues in Domino
• Handling corruption issues with Notes databases and mailboxes
• Analysis and troubleshooting of Domino server issues like server hangs, crashes and performance issues.
• User management
• Troubleshooting of SMTP mailing issues
• Monitoring and management of server backup
• Scheduling and carrying out daily and weekly server activities
• Managing Domino groups
• Troubleshooting escalated Lotus Notes client issues
• Daily, weekly and Monthly status reports and status calls

Environment: Domino 8.5.1 Windows 2008 server

Confidential

Domino Administrator

Responsibilities:

• Generated daily and weekly capacity reports showing Drive of Lotus notes along with available space for early detection of server thresholds
• Worked on numerous domino applications support
• Assisting the LOB owners in resolving the issues
• Providing 24 x 7 coverage, to provide Notes client/ Domino Admin Support
• Global Notes / Domino messaging within an international, single domain of approximately 75 Domino servers, 17,000+ users, in a mixed R7 and R8 environment
• Use Domino Admin client to monitor servers, waiting & held message counts, run server console command tasks, troubleshoot mail routing issues, including restarting router, updating routing table, etc…
• Weekly and Monthly status reports and status calls

Environment: Domino 8.5.1 & Windows 2003 & 2008 server

Confidential

Software Engineer

Responsibilities:

• Responsible for migration of users from free online email system to IBM Lotus Notes.
• Installation and configuration of new lotus domino mail setup.
• Installation and configuration of IBM Quickr.
• Hands on training for the user on lotus notes email system.
• Prepared training materials and understanding documents for the new applications and workflows for future repository on Quickr application
• Post implementation support.

Environment: Domino 8.5 & Windows 2003 server.

Confidential

Software Engineer, Pre-Sales

Responsibilities:

• Responsible for migration of users from MS Exchange to IBM Lotus Notes.
• Installation and configuration of new lotus domino mail setup.
• Convert PST to NSF and move them to the server.
• Hands on training for the user on lotus notes email system.
• Prepared training materials and understanding documents for the new email system.
• Post implementation support.

Environment: Domino 8.5 & Windows 2003 server.

Confidential

Software Engineer, Pre-Sales

Responsibilities:

• Responsible for upgrade for domino from R5 to 8.5.1
• Installation and configuration of new lotus domino mail setup.
• Hands on training for the user on the new features.
• Prepared training materials and understanding documents for the new lotus notes client.
• Post implementation support.

Environment: Domino 8.5.1 & Windows 2003 server.

Confidential

Software Engineer

Responsibilities:

• Responsible for upgrade for domino from R5 to 8.0.1
• Sametime version to 8.0
• Quickplace to Quickr 8.1 in multiple stages.
• Integrated with WebSphere 6.1 with SSO using domino LDAP.
• Http server was enabled to access the portal using browser.
• Installation and configuration of new lotus domino mail setup.
• Migrated the old data to the new setup and provided appropriate access.
• Post implementation support.

Environment: Domino 8.0.1, WPS 6.1, Sametime 8.0, Quickr 8.1 & RHEL

Confidential

Software Engineer

Responsibilities:

• Responsible for upgrade of domino from 6.5 to 7 and 7 to 8.0.1
• End user training to the user’s on the new features.
• Remote monitoring of the infrastructure to ensure no pending emails on the server.
• Performance tuning
• Server health monitoring

Confidential

Software Engineer

Responsibilities:

• Application support.
• Responsible for generating reports.
• Fix issues in the applications
• Enhancements in the application.