We provide IT Staff Augmentation Services!

Manager Resume

Richmond, VA

TECHNICAL SKILLS:

Desktop Support, Ticketing System, PC Deployment/ Troubleshooting, Adds/Moves/Changes, PC Hardware & Software, Windows 7, Mac, Office Suite, Solid Communications Skills, Customer Service Skills, Mobile Devices, field support, Printers,cat5,Cat6, T658A, T658B cabling experience.

WORK EXPERIENCE:

Manager

Confidential, Richmond, VA

Responsibilities:

  • Sourcing and Purchasing Laptops and desktop computers.
  • Refurbishing and restoring Laptops/desktop computers to full operational condition.
  • Responsible for Customer follow - ups, maintaining high level of service and satisfaction.
  • Conducting business to business negotiations.
  • Maintaining all financial records.

Route Sales Representative

Confidential, Richmond, VA

Responsibilities:

  • Providing exceptional customer service to customers on a daily basis.
  • Build sales within the established territory however possible.
  • Handling customer complaints and resolving any issues in a professional and expeditious manner.

Sales Merchandiser

Confidential, Richmond, VA

Responsibilities:

  • Work within a retail environment to effectively merchandise product, enforcing local and corporate Guidelines.
  • Works closely with store sales staff with regard to shelf maintenance and trains staff on appropriate merchandising standards.
  • Often responsible for installation of promotional signs.

Customer Service Representative

Confidential

Responsibilities:

  • Answer calls and respond to emails
  • Handle customer inquiries both via telephone and by email
  • Manage and resolve customer complaints
  • Enter new customer information into system
  • Identify and escalate priority issues, route calls to appropriate department
  • Document all call information according to standard operating procedures, complete call logs, produce call reports

Computer repair Technician

Confidential

Responsibilities:

  • Troubleshoot, diagnose, repair and test software and hardware related problems.
  • Using diagnostic tools to assess or monitor computer systems.
  • Offering technical support on - site, in the field or via phone or email
  • Custom building PC s to suit the client needs.

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