TECHNICAL SKILLS:
Desktop Support, Ticketing System, PC Deployment/ Troubleshooting, Adds/Moves/Changes, PC Hardware & Software, Windows 7, Mac, Office Suite, Solid Communications Skills, Customer Service Skills, Mobile Devices, field support, Printers,cat5,Cat6, T658A, T658B cabling experience.
WORK EXPERIENCE:
Manager
Confidential, Richmond, VA
Responsibilities:
- Sourcing and Purchasing Laptops and desktop computers.
- Refurbishing and restoring Laptops/desktop computers to full operational condition.
- Responsible for Customer follow - ups, maintaining high level of service and satisfaction.
- Conducting business to business negotiations.
- Maintaining all financial records.
Route Sales Representative
Confidential, Richmond, VA
Responsibilities:
- Providing exceptional customer service to customers on a daily basis.
- Build sales within the established territory however possible.
- Handling customer complaints and resolving any issues in a professional and expeditious manner.
Sales Merchandiser
Confidential, Richmond, VA
Responsibilities:
- Work within a retail environment to effectively merchandise product, enforcing local and corporate Guidelines.
- Works closely with store sales staff with regard to shelf maintenance and trains staff on appropriate merchandising standards.
- Often responsible for installation of promotional signs.
Customer Service Representative
Confidential
Responsibilities:
- Answer calls and respond to emails
- Handle customer inquiries both via telephone and by email
- Manage and resolve customer complaints
- Enter new customer information into system
- Identify and escalate priority issues, route calls to appropriate department
- Document all call information according to standard operating procedures, complete call logs, produce call reports
Computer repair Technician
Confidential
Responsibilities:
- Troubleshoot, diagnose, repair and test software and hardware related problems.
- Using diagnostic tools to assess or monitor computer systems.
- Offering technical support on - site, in the field or via phone or email
- Custom building PC s to suit the client needs.
