Manager Resume Richmond, VA - Hire IT People

TECHNICAL SKILLS:

Desktop Support, Ticketing System, PC Deployment/ Troubleshooting, Adds/Moves/Changes, PC Hardware & Software, Windows 7, Mac, Office Suite, Solid Communications Skills, Customer Service Skills, Mobile Devices, field support, Printers,cat5,Cat6, T658A, T658B cabling experience.

WORK EXPERIENCE:

Manager

Confidential, Richmond, VA

Responsibilities:

Sourcing and Purchasing Laptops and desktop computers.
Refurbishing and restoring Laptops/desktop computers to full operational condition.
Responsible for Customer follow - ups, maintaining high level of service and satisfaction.
Conducting business to business negotiations.
Maintaining all financial records.

Route Sales Representative

Confidential, Richmond, VA

Responsibilities:

Providing exceptional customer service to customers on a daily basis.
Build sales within the established territory however possible.
Handling customer complaints and resolving any issues in a professional and expeditious manner.

Sales Merchandiser

Confidential, Richmond, VA

Responsibilities:

Work within a retail environment to effectively merchandise product, enforcing local and corporate Guidelines.
Works closely with store sales staff with regard to shelf maintenance and trains staff on appropriate merchandising standards.
Often responsible for installation of promotional signs.

Customer Service Representative

Confidential

Responsibilities:

Answer calls and respond to emails
Handle customer inquiries both via telephone and by email
Manage and resolve customer complaints
Enter new customer information into system
Identify and escalate priority issues, route calls to appropriate department
Document all call information according to standard operating procedures, complete call logs, produce call reports

Computer repair Technician

Confidential

Responsibilities:

Troubleshoot, diagnose, repair and test software and hardware related problems.
Using diagnostic tools to assess or monitor computer systems.
Offering technical support on - site, in the field or via phone or email
Custom building PC s to suit the client needs.

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Manager Resume

Richmond, VA

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