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Technical Support And Data Entry | Receiving/shipping Clerk Resume


A talented Information Technology professional seeking a position to in corporate education and acquired skills in information systems technology, customer relations, and communications.


  • Over five years of technical support experience.
  • Experience configuring, monitoring, upgrading and maintaining systems hardware, software and related infrastructure.
  • Proven ability to coordinate support activities and processes.
  • Able to bridge the gap between technical and non - technical persons.
  • Hard working, detail oriented, and able to multi-task effectively.
  • Strong analytical skills; able to work with technicians from various engineering disciplines to troubleshoot complex system-level issues.
  • Demonstrated ability to satisfy users through analysis and problem resolution. Recognized as the "go-to-person" for immediate resolution to technical issues.
  • Fluent in Russian.


Knowledge of operating systems: Windows 2000/ XP/Vista/ 7/8, Mac OS X, Windows Server 2008, and many Linux distributions

Knowledge of supported software packages: MS Office 2003/ 2007/ 2010 , Exchange 2007/2010, Internet Explorer, Firefox, Safari, SharePoint, VMware

Hardware: Switches, Routers, Modems, Network Storage, Wireless Access Points, Firewalls, Web Servers

Knowledge of: Cisco SSL VPN, Secure ID, and McAfee AV, Microsoft Forefront AV

General knowledge of: LAN, Wi-Fi, and internetworking protocols TCP/IP, NetBEUI, AppleTalk

Proficient in: Active Directory and Windows Server 2008 Management



Technical Support and Data Entry | Receiving/Shipping Clerk


  • Receive and documented all shipments
  • Simplified shipping process, resulting in over USD 100,000 yearly savings
  • Commended for technical, analytical and problem-solving skills; effective task prioritization; and customer service orientation.
  • Set up Exchange, Windows Server 2008, and a Disaster Recovery Plan.


IT Helpdesk Support


  • Handled technical troubleshooting within a corporate enterprise environment, including system crashes, slow-downs and data recoveries.
  • Creating and Managing Active Directory Organizational Units.
  • Setting up and placing user and/or systems in correct ACLs or security groups.
  • Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, resolution and closure of trouble tickets.
  • Performed regular system backups and recovery procedures, closely following SOPs to ensure system security.
  • Helped resolve virus outbreak as member of a team that quickly isolated and removed virus that had infiltrated systems.

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