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Senior Service Engineer Resume

Plainview, NY

SKILLS:

  • Sun Workstation ISA - 030 Basics of Sizing and Configuration,
  • ISA- 080 "Sun Fire mid-frame".
  • Tandem Front-end Servers (TNS-II, TXP, VLX, CLX) Certifications.
  • IBM, Direct Access Storage Devices (DASD).
  • Hewlett Packard Certifications SPN341, SPN901, SPN999, et al.
  • Compaq Alpha Servers (8200/8400), Compaq Storage (ESA/EMA 12000).
  • HP/Compaq Proliant Servers,
  • Dell Servers,
  • Tandem Operating Systems (Guardian, TACL).
  • Microsoft Operating System Certifications.
  • Microsoft XP and Server 2003.
  • Cisco Routers (1700, 2600, 2900 series).

EXPERIENCE:

Confidential, Plainview, NY

Senior Service Engineer

Responsibilities:

  • Confidential is a service solutions provider with approximately 100 employees, providing hardware support to small and medium size companies.
  • I was responsible for the support of DEC Alpha Systems, DEC Tape Systems, HP/Compaq Proliant Servers (DL350, 370,ML570, et al) Sun Enterprise Servers, Sparc Stations, HP Blade Servers, HP laser printers, Zebra and Prodigy Label printers, Lexmark printers.
  • I assisted in pre-sales, and the growth and presence of Confidential Confidential the customer site. I was directly responsible for acquiring three additional hardware service contracts for the company.
  • I also supported Cisco Networking Equipment (1600, 1700, 2600, 3600,3700, series routers) located Confidential various Sleepy’s Retail Outlets throughout Pennsylvania, Delaware, and New Jersey.
  • My responsibilities also included support of HP high-speed line printers Confidential other customer sites.
  • I was called upon often to assist other technicians.

Confidential, Westampton, NJ

Adult Education Computer Science Teacher

Responsibilities:

  • I kept my student retention rate Confidential 97% average.
  • My responsibilities included enhancing the course curriculum.
  • I received excellent reviews and student evaluations.
  • My student enrollment increased by word of mouth.
  • I implemented a training course — speeding profitability.
  • I was invited to teach the high school students full time, while handling the adult classes on a part time bases.

Confidential, Paulsboro, NJ

Senior Field Engineer

Responsibilities:

  • I performed hardware and software service and support in a Windows/Novell Networked environment.
  • My duties included assisting the managing of a roll out project for Verizon.
  • I was placed as the on-site hardware/software support engineer Confidential .
  • I was selected as a senior lead engineer on several projects.
  • I was offered, and I accepted a promotion to sales representative.
  • I won an Iomega nationwide sales contest, for most units sold in a quarter.
  • I increased revenues Confidential the assigned customer site by approximately 25%.

Confidential, Wayne, Pa

Contract Senior Field/Network Engineer

Responsibilities:

  • I performed hardware and software service and support in a Windows/Novell/DEC Networked environment for Johnson & Johnson.
  • I was one of several technicians assigned to a large roll out project for Confidential & Confidential, and I eventually became responsible as lead engineer on this project.
  • I also assisted in the hiring interview process of future employees Confidential.

Confidential, Cupertino, CA

Senior Field Engineer

Responsibilities:

  • I received several awards for my volunteer work that I performed on a company equipment - tracking database.
  • I was responsible for creating an instructional manual, and I taught other field engineers throughout the United States, on the use of the database.
  • I received several awards for non-patented ideas for enhancements to existing HP High Speed Line Printers.
  • I was one of only 4 field engineers invited to company headquarters for a nationwide company celebration, recognizing our accomplishments.

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