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Technical Sales Consultant Resume

Fairfield, CA

SUMMARY:

  • Contribute my skills, abilities, & experience to a company who will benefit from my work performance, commitment, & professionalism.
  • Working knowledge of Avaya Systems, E - Workforce Management software & Excel.
  • Strategic, resourceful & results oriented.
  • Key 60-65 wpm & 10-key by touch.
  • Exceptional Customer Service & Written/Verbal Communication Skills
  • Ability to Learn VERY Quickly & Work Well under Time Constraints (stats & report processing)

WORK EXPERIENCE:

Confidential, Fairfield, CA

TECHNICAL SALES CONSULTANT

Responsibilities:

  • Develop & maintain up-to-date knowledge of product, programming & marketing.
  • Prepare reports for head office.
  • Prepare client proposals, letters & emails utilizing software programs such as Microsoft PowerPoint, Visio, Word and Excel.
  • Negotiate tender and contract terms and conditions to meet both client and company needs.
  • Provide pre-sales technical assistance and product education, and after-sales support services.
  • Provide office orientation for new employees.

Confidential, Concord, CA

RESOURCE MANAGEMENT ANALYST

Responsibilities:

  • Scheduled meetings, appointments and research information using phone, email & websites.
  • Maintain reports on statistics including compliance, productivity, service levels & call volume.
  • Analyze historical data & information from marketing to identify impact on call centers.
  • Audit outsourced call center staffing plans to ensure appropriate levels of costs/charges.
  • Build long term staffing schedules, analyze market forecast, & evaluate variables.
  • Oversee data integrity, audit functions & implement multimedia display boards.

Confidential, Livermore, CA

HELPDESK SPECIALIST

Responsibilities:

  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Run reports to determine malfunctions that continue to occur.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Maintain daily performance of computer systems.
  • Collect and maintain PC inventory.

Confidential, Emeryville, CA

DSL TECHNICAL SUPPORT

Responsibilities:

  • Demonstrate knowledge of DSL technology, TCP/IP routing tools, LAN/WAN hardware & routing issues when troubleshooting F-1 pair lines with Confidential & South Western Bell.
  • Troubleshoot to receive sync at the Central Office & NID & check customer TCP/IP & DHCP settings.
  • Assist customers with OS Windows 95, 98, 00, ME, NT & MAC OS to set up networks of up to 5 computers configuring into X-2 router.

Confidential, San Francisco, CA

TECHNICAL SUPPORT

Responsibilities:

  • Demonstrate knowledge of the following: TCP/IP, DHCP, DNS Servers, Dynamic & Static addresses.
  • Perform troubleshooting & configured DSL equipment on Windows 98, 00, NT, ME & MAC OS.
  • Configure LAN/WAN settings on Cayman routers & provided support to field technicians & customers.

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