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Production Support Resume

Temple Terrace, FL

SUMMARY

  • IT Professional with proven track record of hardware and software success. In the fast - paced Banking industry. Previous experience in ESX hosting on HP clustered servers. Worked in multiple operating systems Linux, HP, and Sun.
  • Installs patching monitoring Production support for applications. Searching for opportunity to grow learn and provide superior support. Strengths in supporting and building large numbers of servers in fast paced environment. Multi-tasking many items at once.

PROFESSIONAL EXPERIENCE

Confidential, Temple terrace, FL

Production support

Responsibilities:

  • Responsibilities included: Managing User requests for server access. Production support of application, updates and migration to AWS cloud servers, Migration from HP-UX to Linux application servers. Transfers and submissions. Handle ticketing queues. Support applications for Confidential phone and cable transactions and updates.
  • Build and configure new Linux servers as part of the migration project to AWS. VM servers.
  • Handle server server/application alerts. Including on-call activity.
  • SFTP file transfer with internal and external systems using and managing Keys
  • Scripting bash, ksh.
  • Documentation creation for std procedures.
  • Other applications Tomcat, topcom, apache, Informix, sql, PS, citrix, bastron, jenking.
  • Working closely with Development group on projects and support production and support.
  • Work with offshore support team. (Knowledge transfer)

Confidential

Infrastructure Engineer

Responsibilities:

  • Current responsibilities include Managing User requests for server access. Merchant access to SFTP servers for transfers and submissions. Handle ticketing queues for our department. EURC, RSAM. PeopleSoft, Service Manager, MKS, Active Directory.
  • Software application support for Actuate, Informatica, WebLogic, apache, WebSphere, VMware, PS, EMS, Splunk
  • Handle ticketing queues for our department. EURC, RSAM. PeopleSoft, HP Service Manager, MKS, Active Directory Control-M.
  • Linux administration from builds and in stalls. Network configuration NFS mountings Samba. Send mail and compliance.
  • Patching Linux, HP-UX, supper dome keeping our servers secure and compliant with strict standards. Maintain Red Hat Satellite Server.
  • HP-UX DRD backups SAN/NAS snap images storage and server backups using NetBackup.
  • VMware support, Veritas Support
  • SFTP setup and configuration merchant support. That handles millions in daily transactions.

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