We provide IT Staff Augmentation Services!

Help Desk Resume

OBJECTIVE

  • Obtain position in information technology that will provide the ability to grow professionally.

PROFESSIONAL EXPERIENCE

Confidential

Help Desk

Responsibilities:

  • Provide user with instructions on windows xp and windows 7
  • Provide phone support for military software
  • Provide password reset for military software
  • Provide first line response for users requiring assistance with information technology issues and problems.
  • Respond to requests for technical assistance by phone, email and/or using a ticket management system. (Remedy, Magic)
  • Track user account creation, changes and deletions.
  • Perform password resets and re - certify tokens.
  • Monitor and escalate alerts from Antivirus systems.
  • Monitor backup system alerts and escalate errors.
  • Support and maintain user accounts including rights, permissions and systems groups.
  • Active Directory
  • TCP/IP troubleshooting
  • Quickly and accurately determine incident scope and impact.
  • Follow up on tickets at pre-defined intervals until resolved.
  • Configuring Microsoft Outlook 2010
  • Experience with Remedy and Magic ticket system

Confidential

Help Desk

Responsibilities:

  • Migrating data from Windows XP to Windows 7
  • Installing network printers
  • Configuring Microsoft Outlook 2010
  • Imaging pc with Windows 7
  • Imaging pc to Mac
  • Installing third party software and configuring and troubleshooting.
  • Troubleshooting helpdesk tickets

Confidential

Help Desk

Responsibilities:

  • Installing, configuring and troubleshooting printers for the U.S Department of Health and Human Services in local and regional sites within the US.
  • Completed data and hardware transfer for over 1500 customers locally within the DHHS environment, troubleshooting networking and software configuration issues. .
  • Preferred technician in 508 Compliance issues, working with specific software such as JAWS and Dragon Naturally Speaking.
  • Worked independently with little or no supervision at remote sites.
  • Worked with Verizon, Sprint, and AT&T blackberry devices, activating and deploying to users within the DHHS environment.
  • Writing up end of reports for the week progress
  • Resolving helpdesk tickets
  • Experience with remedy

Hire Now