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Senior Solution Consultant Resume

SUMMARY:

  • Qualified in working within ITIL based best practiced environments including large scale process implementations.
  • Practised in client relationship management.
  • Previously held a Top Secret (PV) level Security Clearance with Confidential .
  • Excellent interpersonal skills with a proven aptitude for working in with people in both small and large groups.
  • Demonstrated communication competences including a wide range of project management and pre and post sales expertise.

TECHNICAL SKILLS:

  • Microsoft Windows Servers NT 4/2000/2003/2008 and Windows desktop NT/2000/XP/Vista/Window 7
  • MAC OS 9/OS X
  • Active Directory Services
  • Microsoft System Management Server
  • Microsoft Office 97/2000/XP/2003
  • Microsoft Exchange 5.5/2000/2003
  • NetApp FAS, vSeries, Nearstore and VTL Storage Systems.
  • NetApp Data OnTap and Cluster OnTap OS.
  • NetApp OnCommand and Snap Products
  • Cisco Ethernet Routers and Switches
  • Cisco B Series and C Series UCS
  • Cisco Nexus 5000 series switches and 2000 series fabric extenders
  • Cisco Nexus 1000v, VMFEX and adapter FEX virtual switching technologies
  • Cisco MDS fabric switches
  • Advanced hardware expertise in desktop/server maintenance
  • VMware 3.5 to 5.1 Products (ESX, vCenter, View, Site Recovery Manager, Desktop, Server, GSX)
  • Veritas Backup Exec 8.6/9/10 and NetBackup 5/6.5
  • CommVault Simpana 8 & 9
  • IBM, Dell and HP rack mount servers, blades servers and desktop hardware
  • EMC Block and Unified VNX and VNXe storage systems, RecoverPoint, DataDomain, Avamar and VPLEX
  • EMC Unisphere
  • Brocade FC Switches.

CAREER PROGRESSION:

Confidential

Senior Solution Consultant

Responsibilities:

  • Design Datacentre and Virtualisation solutions for Confidential government clients.
  • Provide pre and post sale services for UXC clients.
  • Liaise with product vendors to design Datacentre and Virtualisation solutions and product BoMs
  • Planning/Designing/Testing/Implementing solutions into customer environments.
  • Provide consultations, advice and professional services to UXC clients.
  • Provide Systems Architecture, Engineering and Systems Support to UXC clients.
  • Company business travel both domestic and international as required.
  • Other duties as required.

Confidential

Technical Architect

Responsibilities:

  • Planning/Designing/Testing/Implementing solutions into customer production environments for Logicalis Professional Service clients.
  • Provide presales and post sales consultations, advice and professional services to Logicalis clients.
  • Provide Systems Architecture, Engineering and Systems Support to Logicalis and its clients.
  • 3rd Level Support as required for Logicalis Managed Services team.
  • Company business travel both domestic and international as required.
  • Other duties as required.

Confidential

Technical Consultant

Responsibilities:

  • Planning/Designing/Testing/Implementing solutions into Dev/Test/Production environments for Confidential & its clients.
  • Design & Test solutions integrated into dev/test environment.
  • Provide consultations, advice and professional services to Confidential clients.
  • Provide Systems Architecture, Engineering and Systems Support to Confidential and its clients.
  • Company business travel both domestic and abroad as required.
  • Other duties as required.

Confidential

Systems Engineer

Responsibilities:

  • Planning/Designing/Testing/Implementing solutions into Dev/Test/Production environments for Commonwealth assigned tasks.
  • Design & test solutions integrated into dev/test environment.
  • Implementation of accredited design solution into Production environment.
  • Provide the Commonwealth with both details and high level System Requirements Specifications and System Design Documentation, Installation Plans, Installation Procedures, Standard Operating Procedures, and Security and Functional Test Specifications.
  • Provide 3rd Level support for the Commonwealth clients and Confidential staff in the field office.
  • 1 up manager for field office system administrators.
  • Other duties as required.

Confidential

Systems Engineer/Administration

Responsibilities:

  • Liaising with site support staff and unit points of contact.
  • Prestage hardware ready for migration
  • Migration or user data, network accounts & E - mail accounts.
  • Assessing possible impact on users, applications (particularly rogue apps) and different hardware.
  • Assessing possible impact on security.
  • Testing sample areas before proceeding.
  • Finding work arounds/fixes where issues arise in testing.
  • Contributing to alternate plans/disaster recovery.
  • Balancing Project Guidelines with practical solutions to localised problems.
  • Trouble shooting OS, Application and hardware issues encountered during site implementation.
  • Providing accurate and concise reports to the SOE125 Project Office and stakeholders.
  • Contributing to procedural documentation to ensure that policy is easily accessible.
  • Delivering excellent post roll out technical support. Resolving logon, email, and application issues.
  • Training staff to perform their roles to the high standard required by our clients.

Confidential

Desktop Engineer/Syst. Admin

Responsibilities:

  • Provide Desktop Support for Confidential client site throughout London and surrounding areas. Confidential provide outsourced IT solutions for various clients.
  • Build and configure network servers
  • Management of both Roaming and Local user profiles.
  • Application support for various software including MS Office 97/2000/XP/2003, Visio, Acrobat, SAP, Citrix and more.
  • Management of mail accounts for Lotus Notes 5/6.0 & Exchange 5.5/2000/2003
  • Manage Software & Update distribution using MS SMS 2000/2003
  • Management of User Environment through GPO’s

Confidential

Desktop Support Officer

Responsibilities:

  • Diagnosing hardware and network connectivity incident and problems
  • Involvement in the migration of operating systems from Windows NT to Windows 2000/XP whilst concurrently upgrading to Office 2000/XP
  • Diagnosing and rectifying printing incidents with a wide range of HP/Xerox printers
  • Setting up new users accounts across a multi operating system network

Confidential

Service Desk Operator

Responsibilities:

  • Within a team of 50 (onsite staff) providing centralised 1st/2nd Line Support for 80,000 users and liaise with onsite support staff.
  • Setting up new mail accounts for Exchange 5.5 and Lotus Notes versions 4.6 & R5 as well as configuring user mailboxes.
  • Diagnose & fix application, network and profile issues
  • Management of Roaming Profiles.
  • Diagnose and fix remote access (Through RAS & Citrix) issues.
  • Application Support for a number of Custom design Defence applications

Confidential

Customer Service Representative

Responsibilities:

  • Set appointments and bookings for clients.
  • Assistance in performing reception duties when required - Including all telephone inquiry’s and administrative duties
  • Administrative duties including accounts payable & receivable & issuing credits
  • Managing the payroll for on base employees

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