SUMMARY:

• Qualified in working within ITIL based best practiced environments including large scale process implementations.
• Practised in client relationship management.
• Previously held a Top Secret (PV) level Security Clearance with Confidential .
• Excellent interpersonal skills with a proven aptitude for working in with people in both small and large groups.
• Demonstrated communication competences including a wide range of project management and pre and post sales expertise.

TECHNICAL SKILLS:

• Microsoft Windows Servers NT 4/2000/2003/2008 and Windows desktop NT/2000/XP/Vista/Window 7
• MAC OS 9/OS X
• Active Directory Services
• Microsoft System Management Server
• Microsoft Office 97/2000/XP/2003
• Microsoft Exchange 5.5/2000/2003
• NetApp FAS, vSeries, Nearstore and VTL Storage Systems.
• NetApp Data OnTap and Cluster OnTap OS.
• NetApp OnCommand and Snap Products
• Cisco Ethernet Routers and Switches
• Cisco B Series and C Series UCS
• Cisco Nexus 5000 series switches and 2000 series fabric extenders
• Cisco Nexus 1000v, VMFEX and adapter FEX virtual switching technologies
• Cisco MDS fabric switches
• Advanced hardware expertise in desktop/server maintenance
• VMware 3.5 to 5.1 Products (ESX, vCenter, View, Site Recovery Manager, Desktop, Server, GSX)
• Veritas Backup Exec 8.6/9/10 and NetBackup 5/6.5
• CommVault Simpana 8 & 9
• IBM, Dell and HP rack mount servers, blades servers and desktop hardware
• EMC Block and Unified VNX and VNXe storage systems, RecoverPoint, DataDomain, Avamar and VPLEX
• EMC Unisphere
• Brocade FC Switches.

CAREER PROGRESSION:

Confidential

Senior Solution Consultant

Responsibilities:

• Design Datacentre and Virtualisation solutions for Confidential government clients.
• Provide pre and post sale services for UXC clients.
• Liaise with product vendors to design Datacentre and Virtualisation solutions and product BoMs
• Planning/Designing/Testing/Implementing solutions into customer environments.
• Provide consultations, advice and professional services to UXC clients.
• Provide Systems Architecture, Engineering and Systems Support to UXC clients.
• Company business travel both domestic and international as required.
• Other duties as required.

Confidential

Technical Architect

Responsibilities:

• Planning/Designing/Testing/Implementing solutions into customer production environments for Logicalis Professional Service clients.
• Provide presales and post sales consultations, advice and professional services to Logicalis clients.
• Provide Systems Architecture, Engineering and Systems Support to Logicalis and its clients.
• 3rd Level Support as required for Logicalis Managed Services team.
• Company business travel both domestic and international as required.
• Other duties as required.

Confidential

Technical Consultant

Responsibilities:

• Planning/Designing/Testing/Implementing solutions into Dev/Test/Production environments for Confidential & its clients.
• Design & Test solutions integrated into dev/test environment.
• Provide consultations, advice and professional services to Confidential clients.
• Provide Systems Architecture, Engineering and Systems Support to Confidential and its clients.
• Company business travel both domestic and abroad as required.
• Other duties as required.

Confidential

Systems Engineer

Responsibilities:

• Planning/Designing/Testing/Implementing solutions into Dev/Test/Production environments for Commonwealth assigned tasks.
• Design & test solutions integrated into dev/test environment.
• Implementation of accredited design solution into Production environment.
• Provide the Commonwealth with both details and high level System Requirements Specifications and System Design Documentation, Installation Plans, Installation Procedures, Standard Operating Procedures, and Security and Functional Test Specifications.
• Provide 3rd Level support for the Commonwealth clients and Confidential staff in the field office.
• 1 up manager for field office system administrators.
• Other duties as required.

Confidential

Systems Engineer/Administration

Responsibilities:

• Liaising with site support staff and unit points of contact.
• Prestage hardware ready for migration
• Migration or user data, network accounts & E - mail accounts.
• Assessing possible impact on users, applications (particularly rogue apps) and different hardware.
• Assessing possible impact on security.
• Testing sample areas before proceeding.
• Finding work arounds/fixes where issues arise in testing.
• Contributing to alternate plans/disaster recovery.
• Balancing Project Guidelines with practical solutions to localised problems.
• Trouble shooting OS, Application and hardware issues encountered during site implementation.
• Providing accurate and concise reports to the SOE125 Project Office and stakeholders.
• Contributing to procedural documentation to ensure that policy is easily accessible.
• Delivering excellent post roll out technical support. Resolving logon, email, and application issues.
• Training staff to perform their roles to the high standard required by our clients.

Confidential

Desktop Engineer/Syst. Admin

Responsibilities:

• Provide Desktop Support for Confidential client site throughout London and surrounding areas. Confidential provide outsourced IT solutions for various clients.
• Build and configure network servers
• Management of both Roaming and Local user profiles.
• Application support for various software including MS Office 97/2000/XP/2003, Visio, Acrobat, SAP, Citrix and more.
• Management of mail accounts for Lotus Notes 5/6.0 & Exchange 5.5/2000/2003
• Manage Software & Update distribution using MS SMS 2000/2003
• Management of User Environment through GPO’s

Confidential

Desktop Support Officer

Responsibilities:

• Diagnosing hardware and network connectivity incident and problems
• Involvement in the migration of operating systems from Windows NT to Windows 2000/XP whilst concurrently upgrading to Office 2000/XP
• Diagnosing and rectifying printing incidents with a wide range of HP/Xerox printers
• Setting up new users accounts across a multi operating system network

Confidential

Service Desk Operator

Responsibilities:

• Within a team of 50 (onsite staff) providing centralised 1st/2nd Line Support for 80,000 users and liaise with onsite support staff.
• Setting up new mail accounts for Exchange 5.5 and Lotus Notes versions 4.6 & R5 as well as configuring user mailboxes.
• Diagnose & fix application, network and profile issues
• Management of Roaming Profiles.
• Diagnose and fix remote access (Through RAS & Citrix) issues.
• Application Support for a number of Custom design Defence applications

Confidential

Customer Service Representative

Responsibilities:

• Set appointments and bookings for clients.
• Assistance in performing reception duties when required - Including all telephone inquiry’s and administrative duties
• Administrative duties including accounts payable & receivable & issuing credits
• Managing the payroll for on base employees