TECHNICAL SUMMARY:
Operating Systems: Windows 8/7/XP/98
Tools: and Technology: Adobe CS6, MS Office, Crystal Reports
Database: MS SQL, Service - Now, Oracle, Maximo, Remedy, Heat
WORK EXPERIENCE:
Confidential
Telephone Operator, Data Entry
Responsibilities:
- Computer trouble shooting, Networking, Virtual Remote Desktop, Data transfer, Ticket escalations
- Oracle, Heat, Remedy, Service Now, Maximo
- Hardware/software installation/ troubleshooting
- Wi - Fi WAN/LAN Wireless installation/ troubleshooting
- TCP IP Configuration/ Domain networking/ Domain access
- Citrix / Virtual Private Network / Token
- Assembly - Inspection, Imaging and Quality Control
- Printing - Print, Scale, Trace and Space
Confidential
Team member
Responsibilities:
- Cashier, Food prep. and Customer Service
Confidential
Team member
Responsibilities:
- Cashier, Food prep. and Customer Service
Help Desk
Confidential
Responsibilities:
- Revised and reviewed tickets created by co-workers for errors or additional information.
- Revise Ticket queue for SLA or on hold tickets.
- Create and calling out severity tickets.
- Disassembling electrical equipment and moving all equipment to another location.
- Reconnecting and testing system.
- Software Install/remove - installs programs with serial key provided, remove any programs that are no longer needed or unnecessary.
- Install Citrix application and enable use of Citrix for VPN access and company applications.
Project Manager/ Web Developer
Confidential
Responsibilities:
- Designed, developed, tested and administered the website
Environment: Windows XP, Adobe Flash, Adobe Dreamweaver, Adobe Photoshop
