We provide IT Staff Augmentation Services!

Telephone Operator, Data Entry Resume

TECHNICAL SUMMARY:

Operating Systems: Windows 8/7/XP/98

Tools: and Technology: Adobe CS6, MS Office, Crystal Reports

Database: MS SQL, Service - Now, Oracle, Maximo, Remedy, Heat

WORK EXPERIENCE:

Confidential

Telephone Operator, Data Entry

Responsibilities:

  • Computer trouble shooting, Networking, Virtual Remote Desktop, Data transfer, Ticket escalations
  • Oracle, Heat, Remedy, Service Now, Maximo
  • Hardware/software installation/ troubleshooting
  • Wi - Fi WAN/LAN Wireless installation/ troubleshooting
  • TCP IP Configuration/ Domain networking/ Domain access
  • Citrix / Virtual Private Network / Token
  • Assembly - Inspection, Imaging and Quality Control
  • Printing - Print, Scale, Trace and Space

Confidential

Team member

Responsibilities:

  • Cashier, Food prep. and Customer Service

Confidential

Team member

Responsibilities:

  • Cashier, Food prep. and Customer Service

Help Desk

Confidential

Responsibilities:

  • Revised and reviewed tickets created by co-workers for errors or additional information.
  • Revise Ticket queue for SLA or on hold tickets.
  • Create and calling out severity tickets.
  • Disassembling electrical equipment and moving all equipment to another location.
  • Reconnecting and testing system.
  • Software Install/remove - installs programs with serial key provided, remove any programs that are no longer needed or unnecessary.
  • Install Citrix application and enable use of Citrix for VPN access and company applications.

Project Manager/ Web Developer

Confidential

Responsibilities:

  • Designed, developed, tested and administered the website

Environment: Windows XP, Adobe Flash, Adobe Dreamweaver, Adobe Photoshop

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