SUMMARY
- 5+ years deploying, updating, optimizing and troubleshooting Windows - based workstations in a corporate environment.
- 5+ years providing support for common corporate client-side technologies, including wired/wireless networks, VPNs & Security tokens, WiFi/broadband technologies, collaboration tools (Instant Messaging, Web Conferencing, Video Conferencing)
- 5+ years experience deploying images, software & updates with workstation management tools (e.g., MS Deployment Toolkit MDT, MS Systems Management Server SMS, Mobile Device Management MDM SCCM, VDI, VMWare vSphere 6, LANDesk, Ghost etc.).
- Experience deploying updates/patches with workstation management tools (e.g., MS Windows Server Update Services WSUS .
- 5+ years providing support for Windows XP, 7 & 10, Server 2003/2008, Microsoft AD & Exchange.
- 5+ years providing support for MS Office 2007 & 2010 and all major component applications, MS Office 2013 & Office 365.
- 5+ years providing support for other common corporate client-side applications (Acrobat, anti-virus solutions, anti-malware solutions, file encryption, screen capture, etc.)
- 5+ years providing support for internet-based applications using common internet browsers (Internet Explorer, Chrome, Firefox, etc.).
- 5+ years providing on site & remote technical support for workstations, applications and networking technologies - in medium to large organizations.
- Basic understanding of IP addressing, subnets, VLANs, file/folder mapping, share drives & network printer, file & print server configuration.
- Familiarity with ranges of ticket/incident management systems (e.g., Remedy, ZenDesk, ServiceNow).
- Ability to coordinate tasks with vendors to meet service targets & project deadlines.
- Ability to prioritize & multi-task in a fast-paced/demanding environment.
- Ability to work independently or as part of a team to meet deadlines.
- Strong written, verbal & phone skills, with ability to explain technical matters in non-technical terms
- Good ability to judge situation feedback (user frustration, systems urgency, etc.) and adjust support response/approach to meet needs.
PROFESSIONAL EXPERIENCE
Desktop Support
Confidential
Responsibilities:
- Workstation imaging, configuration & deployment/user setup (SCCM & MDT)
- Application & patch deployment
- End-user security/protection tasks (virus/malware removal, hard-drive back-up, hard-drive encryption configuration, etc.)
Desktop Support
Confidential
Responsibilities:
- Workstation imaging, configuration & deployment/user setup (SCCM & MDT)
- Application & patch deployment
- End-user security/protection tasks (virus/malware removal, hard-drive back-up, hard-drive encryption configuration, etc.)
Desktop Support
Confidential
Responsibilities:
- Workstation imaging, configuration & deployment/user setup (SCCM & MDT)
- Application & patch deployment
- End-user security/protection tasks (virus/malware removal, hard-drive back-up, hard-drive encryption configuration, etc.)
- Workstation research & related projects/initiatives (OS upgrades, quarterly patching, browser upgrades, new application deployment, etc.)
- Supporting and maintaining computer systems, communication platforms, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal performance.
- Working within the defined incident, request, hardware asset tracking & reporting, and change management processes
- Responsible for physical and virtual desktop compliance including password management, documentation, maintenance, provisioning access, and data protection procedures
- Monitor performance, diagnose issues, and perform emergency and scheduled maintenance as required on IT systems
