PC Refresh Technician Resume

SUMMARY

Vast computer knowledge. Fast learner, hard worker, reliable, dependable, and able to adapt to any job. Upgraded computers from Windows 7 to 10. Imaged computers using Pxe boot and usb thumb drive. Helped with tickets in the Service - Now que.

TECHNICAL SKILLS

Operating Systems: Windows 7,8,10 (32 bit/64 bit)

Networking: Wi-Fi, DHCP, DNS, LAN, WAN

Security & Vulnerability: Windows Firewall, Anti-virus

Remote/Shadowing: VPN, Microsoft Teams, MTSC, SCCM remote tool

Ticketing Systems: Service-Now

Desktop Applications: Microsoft Word, Excel, Outlook, PowerPoint, Visio, Adobe, and many more

PROFESSIONAL EXPERIENCE

PC Tech

Confidential

Responsibilities:

PC Refresh Technician

Confidential

Responsibilities:

Upgraded HP desktops and Lenova laptops to Windows 10
Reset user passwords
Removed and added memory as needed
Disassembled desktops and laptops and disposed of them according to procedure
Configured static IP addresses
Troubleshoot network issues
Upgraded Kiosk computers with Microsoft Windows 2016 PS and mission critical image and power loss setting on
Transferring profiles from one computer to another
Installed and configured various software needed for each user and there drivers
Used Regedit to obtain ODBC settings and at times configured ODBC settings
Enabled/disabled accounts in Active Directory
Moved various computers to right OU in Active Directory
Re-added computers to the domain using LAPS
Used PX boot in imaging computers and changed settings in Bios if needed
Troubleshooted computers remotely to help end users with there issues
Ran group policy thru command prompt
End user support which included phone calls and walk ins
Updated files for the project
Deployed computers to users on the main floor

PC Refresh Technician

Confidential

Responsibilities:

Installed Win 10 on Dell computers and Office 365
Built each computer using a discovery sheet
Checked for 8 GB ram; installed correct ram if needed it
Deployed computers to various offices; explained One drive and Outlook. Guided users thru the setup of each program. Transferred files to new computer if needed it.

Call Center Represenative

Confidential

Responsibilities: