SUMMARY

• Vast computer knowledge. Fast learner, hard worker, reliable, dependable, and able to adapt to any job. Upgraded computers from Windows 7 to 10. Imaged computers using Pxe boot and usb thumb drive. Helped with tickets in the Service - Now que.

TECHNICAL SKILLS

Operating Systems: Windows 7,8,10 (32 bit/64 bit)

Networking: Wi-Fi, DHCP, DNS, LAN, WAN

Security & Vulnerability: Windows Firewall, Anti-virus

Remote/Shadowing: VPN, Microsoft Teams, MTSC, SCCM remote tool

Ticketing Systems: Service-Now

Desktop Applications: Microsoft Word, Excel, Outlook, PowerPoint, Visio, Adobe, and many more

PROFESSIONAL EXPERIENCE

PC Tech

Confidential

Responsibilities:

• Reimaged computers that were corrupt with a bootable usb
• Added software to the computers
• Ran Windows Updates and Bitlocker

PC Refresh Technician

Confidential

Responsibilities:

• Upgraded HP desktops and Lenova laptops to Windows 10
• Reset user passwords
• Removed and added memory as needed
• Disassembled desktops and laptops and disposed of them according to procedure
• Configured static IP addresses
• Troubleshoot network issues
• Upgraded Kiosk computers with Microsoft Windows 2016 PS and mission critical image and power loss setting on
• Transferring profiles from one computer to another
• Installed and configured various software needed for each user and there drivers
• Used Regedit to obtain ODBC settings and at times configured ODBC settings
• Enabled/disabled accounts in Active Directory
• Moved various computers to right OU in Active Directory
• Re-added computers to the domain using LAPS
• Used PX boot in imaging computers and changed settings in Bios if needed
• Troubleshooted computers remotely to help end users with there issues
• Ran group policy thru command prompt
• End user support which included phone calls and walk ins
• Updated files for the project
• Deployed computers to users on the main floor

PC Refresh Technician

Confidential

Responsibilities:

• Installed Win 10 on Dell computers and Office 365
• Built each computer using a discovery sheet
• Checked for 8 GB ram; installed correct ram if needed it
• Deployed computers to various offices; explained One drive and Outlook. Guided users thru the setup of each program. Transferred files to new computer if needed it.

Call Center Represenative

Confidential

Responsibilities:

• Walked users thru the new browser setup
• Reset users password after getting them verified
• Answered questions to the best of my knowledge
• Transferred calls