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Pc Refresh Technician Resume

SUMMARY

  • Vast computer knowledge. Fast learner, hard worker, reliable, dependable, and able to adapt to any job. Upgraded computers from Windows 7 to 10. Imaged computers using Pxe boot and usb thumb drive. Helped with tickets in the Service - Now que.

TECHNICAL SKILLS

Operating Systems: Windows 7,8,10 (32 bit/64 bit)

Networking: Wi-Fi, DHCP, DNS, LAN, WAN

Security & Vulnerability: Windows Firewall, Anti-virus

Remote/Shadowing: VPN, Microsoft Teams, MTSC, SCCM remote tool

Ticketing Systems: Service-Now

Desktop Applications: Microsoft Word, Excel, Outlook, PowerPoint, Visio, Adobe, and many more

PROFESSIONAL EXPERIENCE

PC Tech

Confidential

Responsibilities:

  • Reimaged computers that were corrupt with a bootable usb
  • Added software to the computers
  • Ran Windows Updates and Bitlocker

PC Refresh Technician

Confidential

Responsibilities:

  • Upgraded HP desktops and Lenova laptops to Windows 10
  • Reset user passwords
  • Removed and added memory as needed
  • Disassembled desktops and laptops and disposed of them according to procedure
  • Configured static IP addresses
  • Troubleshoot network issues
  • Upgraded Kiosk computers with Microsoft Windows 2016 PS and mission critical image and power loss setting on
  • Transferring profiles from one computer to another
  • Installed and configured various software needed for each user and there drivers
  • Used Regedit to obtain ODBC settings and at times configured ODBC settings
  • Enabled/disabled accounts in Active Directory
  • Moved various computers to right OU in Active Directory
  • Re-added computers to the domain using LAPS
  • Used PX boot in imaging computers and changed settings in Bios if needed
  • Troubleshooted computers remotely to help end users with there issues
  • Ran group policy thru command prompt
  • End user support which included phone calls and walk ins
  • Updated files for the project
  • Deployed computers to users on the main floor

PC Refresh Technician

Confidential

Responsibilities:

  • Installed Win 10 on Dell computers and Office 365
  • Built each computer using a discovery sheet
  • Checked for 8 GB ram; installed correct ram if needed it
  • Deployed computers to various offices; explained One drive and Outlook. Guided users thru the setup of each program. Transferred files to new computer if needed it.

Call Center Represenative

Confidential

Responsibilities:

  • Walked users thru the new browser setup
  • Reset users password after getting them verified
  • Answered questions to the best of my knowledge
  • Transferred calls

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