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Migration Technician Resume

TECHNICAL SKILLS

  • Microsoft Office Windows XP, Windows Vista, Windows 7Windows 10 Active Directory
  • SCCM SharePoint
  • Remedy ADI
  • Bomgar Cabling
  • Hardware and Software installation Customer Service

PROFESSIONAL EXPERIENCE

Migration Technician

Confidential

Responsibilities:

  • Working with Centene, a healthcare company Serve as the primary contact in providing customer service and technical support to internal partners and vendors regarding their Windows 10 Migration.
  • Design, build and/or test new systems, processes or services
  • Respond to requests for new services
  • Document workflow of processes within the organization
  • Investigate, research and troubleshoot more complex IT related issues
  • Perform new user IT training and communication of IT policies and standards
  • Perform scheduled departmental audits and report findings to management
  • Techs will be responsible for working directly with the users on any/all post - migration support issues and ensuring everything went smoothly from migration the night before.
  • Techs will complete the rest of the migration to Win10 as needed and follow up on any HW tracking from previous night’s migration.
  • Checking SCCM to verify if all software has been installed and to install software.

IT Service Desk Analyst

Confidential

Responsibilities:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Write training manuals.
  • Train computer users.
  • Maintain daily performance of computer systems.
  • Respond to email messages for customers seeking help.
  • Ask questions to determine nature of problem.
  • Walk customer through problem-solving process.
  • Receives incoming phone calls to create incidents and requests, records tickets and resolves in adequate time frame ensuring expected customer satisfaction.
  • Investigate, troubleshoot and resolves reported problems in timely and efficient manner.
  • Opens, tracks and closes calls and request tickets.
  • Supports business/technical applications and features.
  • Contributes knowledge to the Knowledge Database
  • Adheres to ITIL processes.
  • Coordinates service provider group escalation responses and provides follow up on contacts.

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