CAREER SUMMARY:
Motivated, enthusiastic IT professional with experience in Windows and Linux systems. Looking to obtain hands on IT experience in system administration and networking.
SKILLS/EXPERIENCE WITH:
Computer Operating Systems Hardware/Software Troubleshooting: Applied Computer Networking Windows Server 2016, 2019/Active Directory Use, Database Administration Office 365, Wireshark, Networking Concepts
Windows System Administration Virtualization: VMWare / VirtualBox
Enterprise IT Troubleshooting Linux: Ubuntu, Debian, CentOS
EXPERIENCE:
Jr. Helpdesk Analyst
Confidential, Miami, Fl
Responsibilities:
- Provided superior customer service to Confidential students, staff, and alumni by troubleshooting and resolving technical issues through online chats and a call center like setting for tier 1 support.
- Assist Confidential ’s MMC field team which consists of IT Field Analysts with tasks such as workstation setup and reimaging computers using a SCCM drive.
- Open and escalate various tickets in IT queues.
- Use Bomgar to remote troubleshoot various issues.
Intel Sales Representative
Confidential, Miami, Fl
Responsibilities:
- Demonstrated superior customer service to Confidential customers seeking computer products with Intel processers.
- Created weekly reports/surveys based on consumer needs and sales.
- Advised and recommend computers and technological devices suited to customer’s needs.
Internship
Confidential, Miami, Fl
Responsibilities:
- Built networking cables, disassemble and reassembled computers such as desktops and laptops.
- Install HP printers, OS installs, set up server and client workstations.
- Troubleshoot computer hardware, obtain quotes, and estimates for hardware expenses or software licenses for physical servers.
