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Jr. Helpdesk Analyst Resume

Miami, FL


Motivated, enthusiastic IT professional with experience in Windows and Linux systems. Looking to obtain hands on IT experience in system administration and networking.


Computer Operating Systems Hardware/Software Troubleshooting: Applied Computer Networking Windows Server 2016, 2019/Active Directory Use, Database Administration Office 365, Wireshark, Networking Concepts

Windows System Administration Virtualization: VMWare / VirtualBox

Enterprise IT Troubleshooting Linux: Ubuntu, Debian, CentOS


Jr. Helpdesk Analyst

Confidential, Miami, Fl


  • Provided superior customer service to Confidential students, staff, and alumni by troubleshooting and resolving technical issues through online chats and a call center like setting for tier 1 support.
  • Assist Confidential ’s MMC field team which consists of IT Field Analysts with tasks such as workstation setup and reimaging computers using a SCCM drive.
  • Open and escalate various tickets in IT queues.
  • Use Bomgar to remote troubleshoot various issues.

Intel Sales Representative

Confidential, Miami, Fl


  • Demonstrated superior customer service to Confidential customers seeking computer products with Intel processers.
  • Created weekly reports/surveys based on consumer needs and sales.
  • Advised and recommend computers and technological devices suited to customer’s needs.


Confidential, Miami, Fl


  • Built networking cables, disassemble and reassembled computers such as desktops and laptops.
  • Install HP printers, OS installs, set up server and client workstations.
  • Troubleshoot computer hardware, obtain quotes, and estimates for hardware expenses or software licenses for physical servers.

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