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Jr. Helpdesk Analyst Resume

Miami, FL

CAREER SUMMARY:

Motivated, enthusiastic IT professional with experience in Windows and Linux systems. Looking to obtain hands on IT experience in system administration and networking.

SKILLS/EXPERIENCE WITH:

Computer Operating Systems Hardware/Software Troubleshooting: Applied Computer Networking Windows Server 2016, 2019/Active Directory Use, Database Administration Office 365, Wireshark, Networking Concepts

Windows System Administration Virtualization: VMWare / VirtualBox

Enterprise IT Troubleshooting Linux: Ubuntu, Debian, CentOS

EXPERIENCE:

Jr. Helpdesk Analyst

Confidential, Miami, Fl

Responsibilities:

  • Provided superior customer service to Confidential students, staff, and alumni by troubleshooting and resolving technical issues through online chats and a call center like setting for tier 1 support.
  • Assist Confidential ’s MMC field team which consists of IT Field Analysts with tasks such as workstation setup and reimaging computers using a SCCM drive.
  • Open and escalate various tickets in IT queues.
  • Use Bomgar to remote troubleshoot various issues.

Intel Sales Representative

Confidential, Miami, Fl

Responsibilities:

  • Demonstrated superior customer service to Confidential customers seeking computer products with Intel processers.
  • Created weekly reports/surveys based on consumer needs and sales.
  • Advised and recommend computers and technological devices suited to customer’s needs.

Internship

Confidential, Miami, Fl

Responsibilities:

  • Built networking cables, disassemble and reassembled computers such as desktops and laptops.
  • Install HP printers, OS installs, set up server and client workstations.
  • Troubleshoot computer hardware, obtain quotes, and estimates for hardware expenses or software licenses for physical servers.

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