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Project Director Resume

Riverdale, M

SUMMARY:

  • Dynamic Executive with over fifteen years of professional experience.
  • Ten years progressively directed in the fields of Computer Software Support, Customer Service Management and Technical Support Management.
  • I am an exacting, detail - oriented, and highly focused professional with exceptional oral and written communication skills and proven ability to propose, manage, design, develop and deliver complete solutions. I am very proficient in the Microsoft suite.
  • Results-Driven Leader with a track record of turning obstacles into opportunities.
  • Insightful Strategist adept at identifying inefficiencies and devising action plans to meet and exceed stakeholder expectations.
  • Critical Thinker who capitalizes on solid understanding of complex processes and methodologies to enhance corporate position.
  • Engaging Communicator with outstanding written and verbal skills, to include experience in leading presentations to varied audiences.

CAREER COMPANIES:

Confidential, Riverdale, M

Project Director

Responsibilities:

  • Provide and teach top - notch customer service skills to make certain the organization is represented in excellence.
  • Responsible for ensuring that project tasks are carried out as per each perspective plan so that the activity is carried out within the stipulated time.
  • Prepares schedules and rosters for the volunteers to function in an efficient manner
  • Hold discussions with volunteers to know the challenges that they face in carrying out their activities and make adjustments for the most effective results.
  • Prioritize undertakings that are of crucial importance so that less important issues can be taken up later.
  • Function as the Point of Contact between Board of Directors and partner organizations.
  • Generate correspondence, publishing, spreadsheets, and other documents necessary to successfully communicate for Chief Executive Officer.
  • Professionally represent the organization at various forums and conferences and dispense the concerns and feedback so there is awareness on the issues.

Confidential, Bethesda, MD

Grants Management Specialist

Responsibilities:

  • Negotiates and awards grants and provides for their post award business and administrative management
  • Develops, implements or recommends, after research, policies and procedures for the Agency s grant programs
  • Analyzes legal, administrative, and other issuances that impinge on privacy, consultants and various clearances
  • Provides for the review of grant expenditures and resolution of problematic audit findings.
  • Provides consultation and technical assistance to grantee organizations and principal investigators
  • Participates in the development of office work plans and schedules, establishes work priorities, and assures integration of policy and management activities
  • Grants Information Specialist
  • Answered inquiries about Confidential biomedical and behavioral research and research training programs
  • Provided general advice and guidance about grant application procedures
  • Located Confidential grant - related resources and referrals
  • Located funding information and guidelines on the Internet
  • Represented Confidential at national scientific conferences and seminars
  • Provided presentations to University faculty and students about the grants process and funding opportunities and resources
  • Served as eRA Commons and SF424 electronic submission specialist for Confidential
  • Served as Lab Trainer for Electronic Submission of Confidential SF424 grant applications

Confidential

Systems Analyst - Team Lead

Responsibilities:

  • Manage the scheduling, availability and performance of Confidential eRA Commons Help Desk support team
  • Act as principal escalation point for advanced problems, unique requests and difficult customers
  • Deliver expedient, invaluable and specialized information to 100,000+ grant healthcare professionals
  • Liaison to network operations and other development support teams for complex and outage issues
  • Ensure team service level agreement performance metrics are met and exceeded
  • Provide ongoing training and encourage staff development that improves service to Confidential community
  • Monitor Remedy and Aspect ACD system for maximum team efficiency

Confidential, Washington, DC

Tech Support Manager

Responsibilities:

  • Successfully led a 20 member team of analysts in providing professional support to end users
  • Continuously improved the level of support to wireless end users, which was accomplished through the design, development and integration of a variety of surveys, programs, initiatives and measurements.
  • Instituted a service culture in IT Support that minimized irate calls.
  • Developed and administered incentive programs to maximize productivity while maintaining a high level of quality throughout the department and within guidelines of the budget
  • Provided constructive discipline for staff as needed to correct counter - productive behavior
  • Analyzed issues to develop effective solutions that achieved increases in 1st contact resolves.
  • Provided team with regular performance analysis and continually molded members for upward mobility
  • Made dynamic adjustments to schedules, agent allocations to successfully meet goals and deadlines.
  • Assisted with call/advisory handling as needed during high volume times.

Confidential, Arlington, VA

Support Analyst Lead

Responsibilities:

  • Assisted in the day - to-day operations of a 3-tiered technical support desk providing top-notch telephone and desk-side support to over 3000+ users.
  • Used Remedy Help Desk Management Console to ensure complete and consistent follow-up of all service cases.
  • Trained new employees on policies and procedures providing them with the required knowledge to perform their job productively and professionally.
  • Satisfied connectivity incidents using demonstrated methods and tools.
  • Performed customer support for installation, configuration and troubleshooting support tasks.

Confidential, Washington, DC

Budget Analyst

Responsibilities:

  • Planned, developed, and prepared the annual budget of over $2 million.
  • Reviewed, processed, and maintained records of honoraria and reimbursement expenses.

Confidential, Silver Spring, MD

Office Manager

Responsibilities:

  • Responsible for the effective - run of the fast paced third party billing transportation firm.
  • Accounts payable, accounts receivable, payroll, budgeting, computer-desktop support and administrative supervision.

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