SUMMARY:

• Seeking a position in the field of networking where I can use my skills and experience to succeed in an environment of growth and excellence and utilize the opportunity for self - development and job satisfaction and achieve personal as well as organizational goals.
• 3 years of experience in IT industry with experience in Virtualization, setting up of Enterprise tools like VMware vCenter Operations, Service Assurance and Service Automation stack
• Have performed database activities such as installation, database creation (DDL and DML) in Oracle, SQL Server and MySQL
• Experience with Version Control and Service Desk areas like Incident Management, Change Management, Problem Management
• Highly motivated team player with excellent communication, presentation and Inter-personal skills, always willing to work in challenging and cross-platform environment

TECHNICAL/FUNCTIONAL SKILLS:

Operating Systems: Windows, Linux, Cisco IOS

Routing Protocols: RIP, EIGRP, OSPF, BGP (Basic), VLAN, STP, Acess-lists

Monitoring Tools: HP SiteScope, VMware vCenter Operations (vCOPS)

Ticketing Systems: VMware Service Management (VSM), Remedy

Databases: Oracle, MySQL, SQL Server

ETL: Informatica

ITSM Tools: Server Automation Suite

Virtualization Tools: VMware ESXi 4.x/5.x, vSphere Client

Communication Skills: Excellent verbal & oral communication skills, interaction with clients on a regular Basis

CAREER PROFILE:

Confidential, Campbell, CA

Associate NOC engineer

Responsibilities:

• Currently in process of setting up VMware’s vCloud Automation center for customers to request for resources/services as part of our infrastructure
• Analyzing existing environment for hardware/software scalability using VMware Capacity IQ
• Build Virtual servers for the development environment on VMWARE ESXi 4.1
• Load balance servers by migrating virtual servers using vMotion
• Responsible for replacing Dell Power Edge server defective parts
• Implemented Application Performance management solution for monitoring internally hosted Java and .Net applications
• Responsible for asset management and device auditing
• Documentation of every implementation procedure according to company standards.

Confidential

Associate NOC Engineer

Responsibilities:

• Managing physical hosts using vSphere client and creating VM’s as required by engineering, QA or production teams
• Involved in installing Windows OS (XP, server 2003, server 2008) and RHEL on multiple virtual machines
• Experienced in the use of various monitoring tools such as HP SiteScope, GOMEZ
• Gained full visibility on performance, server health and capacity of Infrastructure and Applications using VMware vCenter Operations
• As a team member I was involved in installing and implementing Server Automation solution on a tests environment and successfully provisioned physical and virtual machines
• Automated management across virtual and physical servers and desktops including Windows and Linux with VMware vCenter Configuration Manager
• Familiarized with current competitive Service desk products such as HP, CA, BMC and VMware as part of analysis and implemented VMware Service Desk (VSM) solution
• Participated in a 24x7 on-call support
• Responsible for providing direction, feedback, training, expertise and development to build the ability of junior staff
• Documented operational procedures from provisioning and activation to disconnection according to company standards

Confidential, San Jose, CA

IT Analyst

Responsibilities:

• Created support tickets using Enterprise Ticketing system (Remedy)
• Analyze & translate functional specifications & change requests into technical specifications
• Designed star schema as part of building a data warehouse
• DDL and DML queries in Oracle database
• Developed, tested & implemented multiple Workflows using Informatica
• Performed multiple Production migrations in a timely manner
• Providing constant, immediate and professional support in a Production environment

Confidential, KS

Graduate Assistant

Responsibilities:

• In charge of Library after hours and leading a team of 5.
• Worked at the help desk solving problems of students regarding the university policies and procedures.
• Extensive usage of phone and email as a medium of communication with students and public patrons.
• Maintenance of library records and journals.
• Also, worked as administration support in the library IT dept.

Confidential

Intern

Responsibilities:

• Worked as an assistant to HR Manager, India division.
• Evaluating and maintaining candidate records.
• Assisting HR with screening process.