SUMMARY:

Obtain an IT support position that utilizes my Active Directory and Exchange administration skills and encourages the development of new skills that benefit the organization.

SKILLS:

• Windows XP - Windows 7
• Windows Server 2003/2008
• Remedy
• Mac OS 10 - 10.7 iPhone / iPad
• Active Directory
• Office 03 - 2011
• Microsoft Office 2003 - 2011
• Blackberry Server Administrator
• Norton Ghost
• Microsoft Exchange 2003/2010
• A+ Certification
• Symantec & McAfee AV
• VMware / Citrix
• Linux

WORK EXPERIENCE:

Confidential, Washington, DC

Responsibilities:

• Maintained email accounts for board members and key volunteers.
• Maintained Drupal based website.
• Migrated Drupal Website over to Confidential system.
• Maintained hardware & software

Confidential,Columbia, MD

Helpdesk Support

Responsibilities:

• Maintain network and email accounts, disable/unlock user accounts, and reset passwords in Active Directory using Windows Server 2008, Exchange 2003, and Outlook 2010.
• Communicated, tracked, and resolved trouble tickets for users via telephone and email.
• Supported approximately 500 Customers across the southwest and southeast United States.

Confidential, Authority Arlington, VA

Workstation Support Lead

Responsibilities:

• Image and deploy desktop / laptops.
• Communicated and tracked trouble tickets via email and in person.
• Maintained PC connections to the network including hardware installation and configuration, troubleshooting and protocol configuration on Ethernet networks, DHCP and DNS.
• Configured VPN connections; trained end users to use the Cisco WebVPN to remotely connect.
• Supported around 1000 users across the airport, in hangars and terminals.

Confidential, Bethesda, MD

Desktop Support

Responsibilities:

• Helped upgrade entire company to Office 360 Services, Lync installation and Outlook / Exchange 2010 upgrade.

Confidential, Leesburg, VA

IT Support

Responsibilities:

• Maintain network and email accounts, disable/unlock user accounts, and reset passwords in Active Directory using Windows Server 2008, Exchange Server 2010, and Outlook 2010.
• Communicated, tracked, and resolved trouble tickets for users via telephone and email.
• Image and deploy desktop / laptops.
• Deployed iPhone and iPad devices to users.
• Supported 300 to 500 users. In clean rooms, and corporate office environment.

Confidential, Reston, VA

Desktop Support

Responsibilities:

• Maintain network and email accounts, disable/unlock user accounts, and reset passwords in Active Directory using Windows Server 2008, Exchange 2003, and Outlook 2010.
• Image and deploy desktop / laptops.
• Communicated, tracked, and resolved trouble tickets for users via telephone and email.
• Supported 200 users, corporate environment supporting programmers.

Confidential, Chantilly, VA

Helpdesk Support

Responsibilities:

• Maintained network and email accounts, disable/unlock user accounts, and reset passwords in Active Directory using Windows Server 2003, NetWare, and Lotus Notes.
• Communicated, tracked, and resolved trouble tickets for users via telephone.
• Supported 1000 users, government users.

Confidential, Chantilly, VA

IT Support Specialist

Responsibilities:

• Maintained network and email accounts, global policies, disable/unlock user accounts, and reset passwords in Active Directory using Windows Server 03/08, Exchange 03/07, and Outlook 2007.
• Maintained PC connections to the network including hardware installation and configuration, troubleshooting and protocol configuration on Ethernet networks, DHCP and DNS.
• Created documentation for hardware and software installations.
• Created ghost images of current desktop configurations for future usage.
• Supported Blackberry devices on Blackberry Server.
• Supported between 3,000 and 5,000 users. Military/ Corporate environment.

Confidential, Washington, DC

Helpdesk Support

Responsibilities:

• Maintained network and email accounts, global policies, disable/unlock user accounts, and reset passwords in Active Directory using Windows Server 2000, Exchange 2003, and Outlook 2003.
• Maintained PC connections to the network including hardware installation and configuration, troubleshooting and protocol configuration on Ethernet networks, DHCP and DNS.
• Created documentation for hardware and software installations.
• Maintained and administered the desktop / laptop inventory, loan procedures and standard applications.
• Configured VPN connections; trained end users to use the Cisco WebVPN to remotely connect.
• Supported between 1000 and 2000 government users.

Confidential, Springfield, VA

Helpdesk Support

Responsibilities:

• Provided technical support in a help desk environment.
• Monitored and tracked server health.
• Tracked trouble tickets in Siebel on current hot issues.

Confidential, Reno, NV

Customer Service

Responsibilities:

• Provided customer service for Confidential .
• Processed offline orders for the Confidential unit and screened the offline orders for Quality Assurance.

Confidential, CA

Technical Support

Responsibilities:

• Provided technical support for staff
• Created a system to in corporate PC, DVD and satellite service with a 50” plasma display for meetings and presentations.
• Assisted with frontend reception.

Confidential, Elk Grove, CA

Technical Support

Responsibilities:

• Provided technical support in a helpdesk environment.
• Supported iMac and Powerbook computers through telephone support channels.
• Tracked trouble tickets in Siebel on current hot issues.