Mobile & Desktop Support Technician Resume

SUMMARY:

A computer savvy and technology inspired individual seeking a challenging technical and remote support position within a progressive computer based company
Management and maintenance experience of systems such as Windows8, 7, XP & Vista
Exceptional customer service skills with the ability to manage accounts, conduct follow ups in a timely manner, and soft sales
Proficient with LAN, WAN installation, monitoring, and maintenance
Analytical and detailed oriented
Understanding of computer hardware and other operating system's functions
Knowledge of desktop imaging software to program computer systems
Experienced with help desk tracking systems
Excellent knowledge with trouble shooting network printers and resolving Networking Issues
Assembly of systems and software product documentation, reporting to users of preparation opportunities in business learning center
Ability to create, maintain, and fix computer systems to enhance speed, efficiency and reliability of operation
Excellent written and verbal communication skills
A team player who is able to work independently or within a team
Multilingual; ability to communicate in English, French, and others

RELATED EXPERIENCE:

Confidential

Mobile & Desktop Support Technician

Responsibilities:

Exploring Migration tools feature to upgrade large individual computers user profiles and data from one operating system to Windows7, installing Confidential application, Microsoft Office, Lotus application, Favorites, Documents and setting up their new system,
Update new Security, user ID and activation of user’s right to demonstrate costumer acknowledge new operating system.
Provide the best information about the new operating system over the phone when needed.

Confidential

Mobile & Desktop Support Technician

Responsibilities:

Perform hardware discovery activities to find out hardware information from users
Run script for backup data
Install Window7 with USB corporate image
Perform Post - imaged configuration activities on the computer
Use Active Directory to search for users and reset passwords
Troubleshoot computer hardware issues, such as, replace faulty laptop keyboards
Add memory RAM for laptops and desktops, and replace hard drives and screen
Deploy and configure computer to users and help set up docking station, dual monitors
Organize cables and computers in the work area
Deploy and install new hardware from service request to users, such as, monitors, USB hubs, dock stations.
Centrally manage data migration Deployment.
Preserve users' data and personal settings provide ongoing data access for users Mitigate Network impacts.

Confidential

Mobile & Desktop Support Technician

Responsibilities:

Server Installation &Managed and Monitored Services Support Data Backup, Data Recovery, Windows & Software Installs and Setting up new system including Windows Server 2010.
Desktop Support to provide the client needs and assistance to the end user and answering the phone from client calls to provide assistance in costumers needs.
Helping the end users, Troubleshooting software or application issue, change or set up the new user ID or password.
Help Desk to costumer call for troubleshoot Software, application issues
Desktop, Laptop, System Diagnostics / Troubleshooting
Virus & Spyware Removal, Internet Security, Performance upgrades.

Confidential

Mobile & Desktop Support Technician

Responsibilities:

Reinstall Windows& Upgrade, Laptop screen, motherboard, HDD, RAM, all parts replacement, and System Diagnostics. Virus, Spyware removal, fixes costumers troubleshooting.
Help the costumer need over the phone and provide appropriate guides and support.