SUMMARY:

To find an opportunity where I can adequately utilize my computer, electronic, testing and management skills and training to benefit the enterprise while continuing to learn and apply the latest technology in information/communications systems.During the performance of my past duties and responsibilities I have become familiar with and proficient in the use of a variety of diagnostic tools and software installation procedures supporting both client and server applications. I have built, installed, upgraded, repaired and configured both client and server machines. I have Novell and Microsoft environment training. I am efficient in the use of electronic test and support equipment as well as hand and pneumatic crimping tools in cable and harness assembly. I am proficient in Microsoft’s office suite of products, have some automated test experience and have successfully managed EDS personnel and resources.

TECHNICAL SKILLS:

• Toad for Oracle version 9.0.1
• XMLSPY 5 Professional Edition
• Telelogic DOORS version 7.1
• TextPad 4
• Merant Tracker
• TechSmith Snagit
• WinRunner

EXPERIENCE:

Desk Side Support Technician

Confidential, Reston, VA

Responsibilities:

• Responsibilities include the upgrade of DELL XT2 tablet systems from Windows XP to Windows7 for the Confidential .
• Along with printer re - connections, Lotus Notes Mail Templates, Primary User Logon Authentication and individual software requirements (per user requests) must be reinstalled and configured.

Video Teleconference / IT Technician

Confidential, Arlington, VA

Responsibilities:

• Responsibilities included executive IT support along with installation, operation, maintenance, upgrade and repair of video teleconference communication equipment.
• I have performed extensive hardware and software upgrades to both video teleconference and telepresence equipment systems designed by Cisco (Tandberg) and am very comfortable working and communicating with vendor technicians.
• I've also worked extensively with Confidential users to install, test and operate MOVI PC software on laptops and desktops for webcam communication between Confidential divisions.

Field Service Technician

Confidential, Plainview, NY

Responsibilities:

• Responsibilities included performing preventive maintenance, repair and updates to integrated vehicle network (IVN) computers installed on Metro buses for the Confidential Transit Authority (WMATA) with minimal impact on everyday bus activity.
• Tasks included repairing/replacing onboard computers, transit control heads and other integrated hardware and software.

Test and Evaluation Analyst

Confidential, Alexandria, VA

Responsibilities:

• Responsibilities included creating, and installing updates and upgrades to the student and exchange visitor information system (SEVIS) software application.
• I also assigned SEVIS helpdesk tickets using the REMEDY ticketing agent so that customer problems could be addressed.
• I wrote development test plans, test analysis reports, test discrepancy reports and system change requests for the application.
• All plans and reports are deliverable documents to the Confidential by contract.
• Prior to this duty I was a task leader for the design and installation of VTC (Distance Learning and Logistics Technology) classrooms on Confidential armory sites throughout the United States.
• These duties required the installation of between 12 and 34 student stations, a polycom based instructor station and a classroom server (including software) using individual IP addresses that connected to the Confidential network.
• It was also required that VTC functionality between Confidential armory posts be performed and trouble shooting procedures be demonstrated to the Confidential along with maintenance procedure documentation prior to DD-250 approval signatures.
• Prior to that task I performed desktop management, special project implementation and user support along with printer management, server upgrades, maintenance and repairs for Confidential.
• These Duties also entailed one on one client along with remote site trouble shooting support. repair and upgrade of various UNIX, Novell, NT and Windows based client and server systems including peripherals for the Constituent Services, Small Multi-user Computer, PCI, PC LAN Plus, State Department and NIH contracts located at government and military sites throughout the DC Metropolitan area including the Pentagon, Navy Annex, Navy Yard and Fort Meyer compounds. Responsibilities also included scheduling the performance of all tasks within the contractual requirements of time, delivery and satisfaction so that little impact is made on normal customer operation.

Technician/Technical Writer

Confidential, Herndon, VA

Responsibilities:

• Responsibilities included validation, verification and editing of technical orders and manuals for the overhaul and operation & maintenance of PCs that adhered to Confidential.
• These duties also included creating system configuration plans and documentation, writing/performing repair and upgrade instructions for DOS based PCs.
• I also performed reverse engineering on 8/16 and 8/32 bit expansion boards to create schematics and illustrated parts break downs which adhered to MIL-STD-100 drawing specifications for customer technical support.

Senior Production Engineer

Confidential, Chantilly, VA

Responsibilities:

• Responsibilities included the supervision of a production engineering staff in the maintenance and computational re-host of flight simulators including design, installation, and debugging of hardware modification assemblies for military training simulators and software testing on the host computers.
• I created system schematics and assembly drawings for hardware modifications which adhered to MIL-STD-100 drawing specifications using Auto CAD version 12 for customer support.
• I wrote the company soldering workmanship standard and student manuals while instructing and certifying the manufacturing staff to comply with the MIL-STD-2000 soldering standard.

Test Engineer

Confidential, Herndon, VA

Responsibilities:

• Responsibilities included electro-mechanical installation and testing of wire harnesses, cable assemblies, and printed circuit boards.
• These assemblies were used to interconnect complete military training devices along with the modification of flight and tank simulator host computers.