SUMMARY:

Seeking a career in a virtualized environment. Looking for a position where my scripting skills can be used for automation.

SKILLS & APPLICATIONS:

• Experience with Server 2016/2012/2008/2003 , Windows 10/7/VistA/XP/CE
• Experience with Red Hat Enterprise Linux
• Citrix XenApp v6.5 (XA\STA), Citrix Single Sign - On v4.8 (SSO), Citrix Web Interface v5.4 (WI), Provisioning Services v6.1 (PVS)
• Imprivata Appliance v5.4\v5.3, Imprivata OneSign Single Sign On (SSO)
• VMware vSphere vCenter, Thick\Thin Client v5.5, VMware Horizon Client, RVTools v3.5
• Open Source Virtualization v4 (oVirt)
• OpenFiler v2 (Open source NAS)
• Active Directory, Group Policy, Group Membership
• HP Server Automation (HPSA)
• Knowledgeable in PowerShell, PowerShell, Batch files, Visual Studio, Visual Basic 6, HTML, VB Script
• Experience with Office 365/2007/XP, wireless connectivity, PC troubleshooting, upgrades, & repairs
• CPR\AED Training
• Ham Radio - Amateur Extra Class license

EXPERIENCE:

Confidential, North Charleston, SC

Engineer / Scientist

Responsibilities:

• Responsible for installing Rosoka VMs at Confidential .
• Validated installation of multiple ITIIQRC software directions.
• Wrote directions for installing Outrigger software.

Confidential, North Charleston, SC

Infrastructure\Systems Admin

Responsibilities:

• Wrote PowerShell script to automate the migration of the Control - M Agent on 1,200 severs from v8 to v9.
• This script resulted in a savings of 300 engineer hours.
• Wrote PowerShell script to identify server issues reported as down in Control-M Configuaration Manager.
• Wrote PowerCLI\PowerShell script to stage rebooting of 1,200 vitual machines across 5 clusters for patch night, to avoid maxing out CPU\RAM on the clusters.
• This script resulted in a savings of 9 engineer hours per month.
• Wrote a script to automate installation of BMC Control-M client software.
• Wrote PowerShell script to perform daily checks on essential systems for Systems Development and Maintenance (SDM).
• Use of Microsoft System Center Configuration Manager (SCCM) to build application packages for deployment to workstations.
• Use of BMC Control-M Configuration Manager\Workload Automation to create stream to automate state of services and LUN connections across multiple servers for patching.
• Use of Serena Business Manager (SUMMIT) ticket system to track system owner issues to completion.
• Performed monthly patch cycle.

Confidential, North Charleston, SC

Lead Systems Admin\Infrastructure

Responsibilities:

• Provided support for the DMIX program.
• Troubleshoot issues involving Single Sign-On and Context Management for the following DoD and VA medical applications: AHLTA, CHCS, VistA, CPRS, Context Management, CareFX Toolbar, JPR, Reflections v14\16.
• Supported multiple environments: Local, Development, Integration, & Production.
• Supported systems through multiple phases of Development Integration Testing (DIT), Sustainment Integration Testing (SIT), and User Acceptance Testing (UAT).
• Citrix tasks included the installation & configuration of the following server types: License, Web Interface, & XenApp. Publishing applications & desktops. As well as the following tasks for Single Sign-On: Building Application Definitions, User Configurations, & Password Policies.
• Imprivata tasks included the installation & configuration of the appliance. Building Application Profiles for multiple applications. Configuration of users, machines, policies, containers & credential stores. Installation of Imprivata SSO agent on endpoints.
• Use of Microsoft Project 2016 to track & prioritize: system & application upgrades, planned system downtime, single & routine tasks.
• Use of Remedy & IBM Rational (Jazz) to track & document issues to completion.
• Travel to client site.
• Received the following recognition: aVenture DMIX Team Award 4th Quarter 2016
• Provided support for the DMIX program.
• Supported the following applications CHDR, DES, BHIE-AHLTA, BHIE-Share.
• Requested and reviewed ACAS scans for above systems, and patched accordingly.
• Improved IA processes by building an Excel macro to standardize output and shorten work required for the team.
• Maintained Secret Security Clearance.

Confidential, North Charleston, SC

Systems Engineer

Responsibilities:

• Provided support for AVHE (Application Virtualization Hosting Environment).
• Update and maintain a Citrix Gold Image with security patches, software and configurations on a bi-weekly basis. Improved this process with scripting.
• Responsible for rolling out Citrix Gold Image to Enterprise environment that included over 2,000 virtual servers at 20 separate sites and performing a process that customized the image to the site’s Citrix Farm. Improved this process with scripting.
• Worked with client teams to troubleshoot the on-boarding of new applications to the environment and built and provided Private Images to accommodate testing.
• Troubleshoot Citrix Provisioning Services issues.
• Automate processes with PowerShell, PowerCLI and Batch Files.
• Responsible for documentation of processes and troubleshooting steps through OneNote.
• Maintained Secret Security Clearance.

Confidential, North Charleston, SC

Support Engineer

Responsibilities:

• Troubleshoot Citrix hosted applications and connection issues in an enterprise environment consisting of 20 different sites and over 2000 virtual servers on VMWare ESXi hosts.
• Use of Remedy Ticket system to maintain SLA agreements.
• Publish, maintain and troubleshoot applications with Citrix AppCenter.
• Help maintain and install IAVA Security patches on virtual servers to keep servers secure.

Confidential, North Charleston, SC

Help Desk Support Specialist

Responsibilities:

• Provide phone/e-mail/remote desktop technical support to 1500+ multi-site users as well as international users on laptops, desktops, thin clients and Windows CE devices.
• Use of Active Directory across multiple domain controllers for password resets, account unlocks, and adding users to groups.
• Use of BMC/Service Desk Express for ticket tracking, Dameware/RDP for remote troubleshooting and Swimage & Clonezilla/GParted for imaging/migration to Windows 7.
• Responsible for troubleshooting issues with e-mail, Office 2007, printers, connectivity issues to switch level, L2TP VPN connections, Exchange mail setup on smart phones and PC troubleshooting to part level and replacement.
• Also, responsible for training junior IT staff and documenting processes as they are created.
• Assist server administrator with occasional server moves (rack to rack), raid card installation, ram installation, server O/S installation as well as weekly tape drive backups.

Confidential, Moncks Corner, SC

System Administrator/Help Desk

Responsibilities:

• Provide phone/e-mail/remote desktop technical support to employees and independent contractors, doctors and clinic staff on multiple dictation/transcription platforms.
• Provide phone/e-mail/remote desktop technical support to employees and independent contractors on local wired and wireless network for issues such as connectivity, browsing, e-mail, IPSec VPN, and VoIP.
• Responsible for all in-house repair, updating, modifications, and upkeep of computers, servers, network drives, and peripherals. Perform all initial installation, running and terminating of network cables within the building. Oversee building security alarm system.
• Maintain the Adtran router & switches, SwitchVox VoIP PBX, Windows 2000 server and applications on the server. Maintain back up of network drive information and storage of backups at an off-site location.
• Build, test and update templates for all transcription platforms.
• Facilitate technical "Go Live" processes for new client facilities utilizing the BayScribe Transcription Platform, Speech Machines Transcription Platform (DocQscribe and DocQmanage), ClearScriptMD and Mirth.
• Travel to local physicians’ offices and clinics to install and support applications/services that download reports and upload audio. Remote desktop is used to assist clients that are not local.
• Work with Fortriss Development Team during active development of ClearScriptMD. Perform Beta testing of ClearScriptMD. Provide support to Confidential Beta testers and other Beta Testing Fortriss Clients.
• Use of Mirth in project to bring HL7 interface design in-house.
• Wrote a VB6 program which securely sends out paystubs for employees and independent contractors via e-mail. Wrote a VB6 billing/invoice generator.

Confidential, Kissimmee, FL

Arcade Technician

Responsibilities:

• Responsible for servicing and maintaining PC based arcade games.
• Troubleshoot PC issues to the basic parts and to the component level for arcade and wireless cashless systems.
• Responsible for phone technical support for wireless Palm PDA involving wireless activation, application installation, e-mail setup, device replacement orders, billing requests, and backup technical escalations. Member of the Confidential .
• Responsible for phone technical support for Confidential 's Digital Subscriber Line. This includes guiding the client through network card installation, application installation, TCP/IP configuration and e-mail setup.
• Nominated Convergys Team Member of the month; May 2003 & March 2004.