JOB OBJECTIVE:

Seeking a challenging position in a highly motivated environment that will encourage skill development.

SUMMARY:

• Over fifteen years of Mainframe, Windows and Open Systems experience.
• Experience in submission and control of production job schedules through an automated scheduling system/tool.
• Proficient in the use of TSO/ISPF and Star Tools.
• Job Problem resolution.

COMPUTER SKILLS:

APPLICATIONS: Microsoft Suite: Word, Access, Power Point, Excel, Sysview, TSO, ISPF/SDSF, Netman, PanvaletTeam Tracks, CA - 7, CA-Scheduler, Control-M, NT Enterprise Manger, SAR, Star Tools, ccc: Harvest, MVS/ESA, OS/VS1, NetView, Omegamon, Polycenter Scheduler, Control-M, SharePoint, Remedy, ClearCase

OPERATING SYSTEMS: Windows 98, 2000, NT 4.0, DEC/VAX, HP 9000 UNIX, IBM ES 9000, OS/390

PROFESSIONAL EXPERIENCE:

Confidential

Configuration Management Analyst

Responsibilities:

• While working Confidential this fast - paced, detailed oriented CMMI Level 5 Rated Company on a project for 16 years, Abide by and enforce all work standards, policies, procedures, SOPs, SLAs, etc. Assist with the change process to ensure that all changes are approved and validated prior to implementation. Interface with development teams, Data Center Operations, and management regarding production changes and batch job schedules for the Open Systems and Windows environment to ensure accuracy, completion and audit compliance measures are achieved.
• Performs support activities which include job scheduling, implementation and editing of JCL and program changes, incident management and problem resolution. Implementation of software releases/builds into the production environment with knowledge of Rational ClearCase.
• Maintained a current CM source code library using Version Control software Panvalet ; as well as tracking the status of change proposals using Microsoft Access.
• Updates and maintains documentation. Assist with security access for new and current users.
• Run compiles and Perform deployments for the Open Systems environments for change management.
• Ensure that all production changes are deployed timely and documented on the Mainframe, UNIX, and Windows.
• Responded to and closed out Remedy Tickets.
• Run weekly condensing batch jobs to maintain the volumes optimization in Partitioned Datasets (PDS) created in TSO/ISPF or SDSF.
• Performs automated and manual transmission of electronic data to and from vendors and institutions using (FTP).
• Performing financial analysis and reconciliation issues on loan data for HUD/HECM Reverse Mortgage clients /customers
• Also, processing payment plan changes and adjustments as per Clients request and instructions.

Confidential

Production Control Specialist

Responsibilities:

• Work closely with all Infrastructure teams to ensure the integrity of the production environment with efficient utilization of Infrastructure resources related to production processing.
• Submit and monitor jobs using CONTROL-M/Enterprise Manager V6.3. Submit and Monitor using MVS/TSO.
• Monitor jobs processing on Main Frame Z/OS 1.13.00, WINDOWS and UNIX platforms.
• Maintain precise documentation of data processes.
• Set up jobs per Clients request in the Run sheets.
• Directly interfacing with clients, and responding to client requests.
• Notifies clients of production problems and business impacts.
• Understanding and reviewing actions for planned and unplanned changes to client’s requests/infrastructure.
• Read and interpret flowcharts, job schematics and other technical documents.
• Support disaster recovery effort that adequately meets the business needs and avoid extended system outages should an event occurs.
• Generate CCSB Tickets/Remedy Tickets for all failed jobs on the Mainframe, Windows and UNIX platform.
• Escalate problem tickets to proper escalation contacts.
• Make sure that problems are resolved in time to meet the SLA guidelines. Update, create, change and add new application to automated scheduler.

Confidential

Production Control Specialist

Responsibilities:

• Edited and activated DCL in jobs for restarting jobs after job failures/aborts and escalated any issues to the Client.
• Scheduled, executed and monitored batch job processing using Polycenter Job Scheduler Software in a UNIX environment.
• VAX/VMS monitoring and reported any errors or time delays in automated scheduler system as well as to the management team.
• Recorded and verified successful completion of jobs.
• Created, modified and updated the daily, weekly, and month end batch job schedules.
• Prepare a daily AM Status report to inform the Client - Confidential of any delays in processing, application errors, and encountered batch processing problems.
• Performed restoration of files requested by the development staff and Notified programmer of job abends.

Confidential

Information Management Specialist

Responsibilities:

• Performed software moves from development, test, production in TSO and Generated daily schedules for nightly batch processing.
• Scheduled, maintained, and modified production jobs from the automated scheduling Facility system - Confidential .
• Updated and maintained the On-Line Uptime and Outages Reports.
• Updated the processing transmittals as per the Clients specifications and instructions.
• Recorded nightly abends and failures in the Problem Tracking System

Confidential

Production Control Specialist

Responsibilities:

• Worked with members of the Production Control Staff to provide a wide variety of operational and support functions within the Multi-platform environments:
• Mainframe and Windows. Responsible for overseeing the setup and coordination of production schedules in accordance with standard procedures using such aids as CA-7 and CLIST.
• Duties also include the implementation and maintenance of documentation related to job submissions, control procedures, and processing operating procedures on all platforms.
• Provided technical support to production control personnel. Initiated job restarts/reruns through automated software system (CA-11).
• Modified production JCL to meet user and system requirements.
• Change control. Contributes in the resolution of failures and outages.
• Reviews incident tickets to identify patterns of abends/outages and facilitates problem resolution

Confidential

Lead Computer Operator/Production Control Coordinator

Responsibilities:

• Managed a team of 2nd shift operators and enforced Data Center security policies and procedures, also followed standard operating procedures (SOPs) to ensure the integrity of the control center and the production environment.
• Set-up, Added, Executed and monitored batch processing job cycles/schedules within the daily, weekly, monthly and “on-request” jobs using the automated scheduling system (CA-Scheduler). Performed MVS computer console operations, initiated job processing.
• Initiated IPL and system shutdown and monitored system performance.
• Investigated and performed problem resolution for job abends as well as edited JCL for job restarts, or escalated problem in accordance to documented escalation procedures.
• Monitored and executed backups on HP 9000 UNIX system.
• Monitored satellite network of Confidential ’s stores and ensured they were active and operational using NetView software.
• Performed all system backup activity and performed troubleshooting using aids like Omegamon and SYSLOG.
• Provide timely and appropriate response and escalation to all console system alerts.