Computer Operator Resume Laurel, Maryland - Hire IT People

SUMMARY:

Results - focused professional with 20+ years experience supporting the maximum levels of technical operability for employers in high-demand industries. Instrumental in protecting uptime and efficiency through proactive monitoring, analysis, and elimination of issues, with the ability to communicate to both IT staff and users. Reputable for delivering training to increase team knowledge and capabilities, while effectively managing interal projects and services to ensure the integrity of networks and systems.

TECHNICAL SKILLS:

Skills: System Administration . Load Balancing . Standards/Practices Development . Help Desk Support Team Leadership . Customer Service . Help Desk. Issue Diagnosis & Resolution . Needs Analysis . Installations & Upgrades

Software: Arts & Letters BrightWorks . Criss . Dbase III . Harvard Graphics . Lotus 1 - 2-3 . Micro SAS Macintosh MS Office, Exchange & Scheduler Netcon . MS DOS Multimate . Netview Norton Utilities . Novell . PC Tools . Quicken . Reflections . Rumba . Sidekick . Windows/ Windows NT Wordperfect . SAR CA7 .

Mainframe: ACF/NCP . AFTECH . CICS . CMS . CUSTAR . DOS/VSE . EASYTRIEVE . EPIC EXPLORE . ICCF . IMS . JES II . NETVIEW . PVM . RSCS . SAS . SPF . TSO VM/SP . VTAM . VM CENTER . VSE/SP . OS JCL . INFOPAC/EXPRESS . INFOMAN

Protocols: ANSYNC . ARCNET . BISYNC . Ethernet . Frame Relay . Gatway 2000 LAN HDLC ISDN LANS Macintosh . PHONENET . Novell . SDLC . STARLAN . TCP/IP . X.25

Interfaces: RS232C . ES422C . Thin & Thick Coax Cabling . Fiber Optics . Twisted Pair

PROFESSIONAL HISTORY:

Confidential, Laurel, Maryland

Computer Operator

Responsibilities:

Ensure operability of technical systems for daily activities, providing oversight and control via master console and serving as key point for users and technical support/help teams to diagnose and resolve issues.
Reconized all system and poduction poblems and took appropriate action to reolve any and all issues.
Implement the change of outdated operrating procecdures.
Help Support serving as a keypoint end users.

Confidential, Baltimore, Maryland

OPERATIONS SPECIALIST

Responsibilities:

Drove efficiency through expert management of aircraft boarding and ramp coordination activities, as part of Confidential .
Oversaw provisioning and aircraft servicing to optimize customer service and boost on - time preformance.
Responsible for ensuring the flight manifest and fuel /weight requiments were preceisely meet for saftey of the flight crew and passengers.
Reconized that a door was not properly secure and took appropiate action to secure the flight for a safe take off.

Confidential, Linthicum, Maryland

NETWORK SPECIALIST

Responsibilities:

Protected via technical operations through practive detection, diagnosis, and correction of network, hardware, and software failures, and conducted recovery procedures following testing failures.
Initated business needs analysis and identified data networking requirements to fill gaps. Maximized capabilities through strategic planning of network upgrades - uncovered deficiencies and recommended/performed design enhancements to boost data network subsystems.
Monitor the performance of the data network and services of vendors to ensure effective, uninterruped service to the end users.
Recommend and design enhancements and prepared detailed specifications.
Directly accountable to meet corprate deadlines in network installations and availability.

Confidential, Washington DC

LEAD OPERATIONS SPECIALIST

Responsibilities:

Opitimized customer satisfaction by trainning and supervising support staff in service excellence.
Provided technical assistance for nline systems and educated personnel on the use of microcomputers and associated software.
Evaulated and resolved issues with mainframe and mircocomputer hardware and software.
Instrumental in implementing the upgrade of the help desk open/close ticket sowtware as well as trainning support staff/end - users.
Ensured fulfillment of project deadlines for Federal Aviation Administration contract through scheduling and oversight of data communication staff/contractor activities.
Advised subcontractors on development and procurment of all hardware and sowtware.
Directly responsabile for the implementation installation and monitoring of the STARLAN network for Confidential .

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Computer Operator Resume

Laurel, MarylanD

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