TECHNICAL SKILLS:

OPERATING SYSTEMS: Windows 2000, 2003 Servers, SQL Server 2000, 2005 Servers, Windows 2003, SOLARIS 8, on SUN E15K Server with 32 CPUs (1X), (UltraSPARC III, 1.5 GHZ), SOLARIS 10 on SUN E6900 Servers with 16 CPUs (32 Core/ 128GB Memory) (4) UltraSPARC IV+ uniboards with (32 GB Per Board, (2) UltraSPARC IV Uni - boards (8 CPUs/16 cores/32 GB Memory), z/OS Mainframe HOST

HARDWARE: CISCO 1604, 7200, 7206 Routers, FDDI Hubs, Ethernet High Speed Cabling Infrastructure for Voice/Data, FDDI Cabling Infrastructure for Network Backbone, LAN/ WAN, Toshiba Laptops, Kiosk Machines, Airport Gate LED Screens, Gate Readers, PBX ( Confidential ’s), PC, Laptops, Workstations, Printers, Voice, Compaq Workstations, Toshiba Laptops, CDE 4.1 (Common Desktop Environment), EMC Storage & Net-Apps Storage for File System Support.

SOFTWARE: HL7 (eTransX), HPIAA Standards, HTML & XML Scripts, RHIT, ICD 9 conversion to ICD 10, OMNI Application, Check-Free Recon, SCOM, Application Software, Corp-Tax ETS & EDP Software, Sun-Guard Benefit Accounting Software, TCP IP Protocol Attachmate DLC Protocol, DNS, DHCP, LDAP, MS-DOS, FTP, SSH (Secure CRT), Telnet, HL7, PEREGINE Tool, Rational Rose Tools (Clear Quest, Clear-Case), Release Engineering Tool (RET), VMware Vcenter3.5.1, VMware Sphere 5, CONTRADO JAM Server Tool, Microsoft Office Suite 2003, 2007, Microsoft Project, Adobe CS3, Share Point Portals, Windows XP, Lawson, Insight, DASH, Analysis Suite, Internet Explorer 6.0 & 7.0, Test Director Tool, VERITAS NETBACKUP Software, Backup Exec Software, Tivoli Maestro, Conman, Seagate Crystal Reporting 9, 10, 11, Documentum, Service Net, BCV, SRDF, ORACLE v9.2.05, 10g, SQL Database, SABRE OMNI AIRMAX v6.0 Software, Attachmate (KEA-X). Microsoft .NET Framework 3.0 Redistributed Package, Microsoft Framework 3.5, COM plus Component, Crystal Reporting, I, II, III, Distributed Communication (DCOMM), IIS, Windows Communication Foundation application (WCF), Windows Workflow Foundation, JES2, TSO, ISPF/IOF, SDS, CA7 & CA11, IMS, DB2, JCL, HMC

WORK EXPERIENCE:

Confidential

Technical Systems Support Lead

Responsibilities:

• Respond to Telephone, Emails, Group Chats, & Bulletin Board Chats to resolve Tier 2 technical issues as well as work with our Offshore Team in India (Cognizant & INFOSYS) as our on call vendors.
• I worked with HPSM & BMC Remedy Ticketing Systems to log and track Incidents, Tasks Implementations & Change Requests issues. Analyze and monitor the various systems, system log files, error messages.
• I work with manage and support a various technologies which include Windows Servers, Mainframe HOST, Network/Voice, Linux and Solaris Servers working 3 days at week 12 hours shifts. I applied my experience and technical expertise to ensure a high level of customer service and satisfaction.
• I work in a team environment to deliver services and meet Service Levels agreements and on call support
• I have a thorough understanding of the Information Technology. I am responsible for the processes, Monitoring, Operations and Technical Supports for Distributed, HOST & Voice Environments (Windows Servers, UNIX Solaris, Linux (Red Hat) and Mainframe Systems utilizing various monitoring tools like BMC (Admin, Impact Explorer and Control M) .
• I provide technical support and Operations in large IBM Mainframe environments with experience with z/OS, Z Processor, JES2, PROCS, CICS, MQ, IMS, CA7/CA - 11, ISPF, SDSF, TSO/IOF, TLMS, HMC Console, JCL.IMS,DB2. Working with System LPARS and IPL ing LPARS.
• Understanding of JESPLEXED, SYSYPLEXED, and Shared Coupled facilities.
• Server Support Requirements include experience with multiple Operating Systems such as W2K, Linux, and Solaris.
• Support Windows 2003, 2005, 2008 Server, Active Directory, Exchange, VMware, Citrix, SAN, Filenet, SharePoint, and Management systems (BMC BEM, Blade Logic, Atrium Orchestrator, Patrol).
• Process, manage, and Support AUTOSYS Scheduling Batch Processing Jobs.
• Performs IPL s & Shutdowns, Startups on Mainframe Systems, CICS, IMS, DB2, SLSO, JES2, TSO, MQ Series
• Serves as the Subject Matter Expert (SME) in at least one of the technologies listed (Mainframe, Network, Server and Voice).
• Resolves incidents and issues associated with Mainframe, Network, Server and Voice work with TCP/IP, Windows 2000, 2003, 2008, SQL 2005, LINUX, UNIX Solaris 8, 9. Follows process and procedure and escalates as appropriate utilizing the HPSM Trouble Ticketing System
• Executes and/or manages changes related to Mainframe, Network, Server and Voice that may include hardware and software installations, upgrades, removals, reconfigurations, repairs and/or re-cabling, Workstations, Laptops, Printers.
• Leverages the various tools to monitor the environment and react quickly to issues that impact the Infrastructure and Business Applications.
• Utilized BMC Software (BEM) and Remedy to automate batch and server workloads.
• Performs Implementations, Software Upgrades, Operations Support projects of DB2, IMS, CICS, PL/1 MQ Series.
• Operating knowledge and DS8000 Copy Services functions (Global Mirror and Flash Copy.
• Experience with mainframe Tape Solutions implementation (eg. TS7700, TS7740 and TS3500), tape migrations at the applications level (DFHSM, CA-Dispatch, Control-D and utilizing tape copy products Open Tech Systems Tape-Copy.
• Experiencing in replication management software (TPC-R and GDPS Solution & TDMF/SDR and Global Copy PPRC/XRC.
• Experience with mainframe operational tools (Tivoli, CA-Systview)

Confidential, Greensville, SC

Technical Software Implementation Specialist

Responsibilities:

• Implement, upgrade, configure, test and provide support to Follett software products to new and perspective clients in the educational system across the United States for K - 12, colleges and universities.
• Write SQL Scripts, read XML files, test and support SQL Server 2005, 2008 Windows, Solaris OS Systems and Database to implement & deploy our software products (Insight, DASH, Analyzer Suite) on development and Production servers for our clients. FTP large data files from to and from our ETL Warehouse for and to our client sites.
• Migrated over 60 clients database and applications from our TX-Hosting facility to our new hosting facility in McHenry, IL.
• Upgraded, implement, & configured SQL 2000, SQL 2005, database Servers.
• Upgrade existing servers with new and existing software for our clients and provide support to our users.
• Worked with SQL Server 2005 Studio Management, and SQL Profiler to management our clients ETL Data Warehouse.
• Experience with (Net framework 3.0 & 3.5 Redistributed packages, HTML & XML Scripts, SQL Server Scripting and running Store Procedures Scripts).
• Provide hosting solutions on client s local environment or hosted through Follett world class Hosting Services to access Follett Analysis Suite and Dash applications through a secure website provided by Follett Software.
• Follett is one of the world s largest dedicated web hosting providers, which hosts more than 20,000 Windows and Linux web servers.
• Configure, upgraded, and supported IIS 6.0 Web Servers for our clients.
• Provide Administration and support on Windows 2000, 2003, 2008.
• Implement new software release and changes supplied by our team on our development servers and database servers for testing before it s pushed to our production environment.
• Work closely with our database teams supporting Oracle 10g, SQL Servers 2000 & 2005 servers.
• Provide on-site, and on-call 7x24x365 support, as needed.
• Interacts effectively with our clients and upper Management.
• Ability to learn to actively communicate status and escalates issues.
• Ability to read, analyze and interpret technical manuals and high-level requirements documentation. Successfully integrates deliverables into a total quality application solution.
• Create and maintain Project Plans, Issues Logs and Status reports for immediate and upper management on a weekly basis following the Project Management methodology.

Confidential, Atlanta, GA

Implementation Infrastructure Deployment Engineer

Responsibilities:

• Perform, Coordinate and conduct technology site surveys. Complete appropriate site survey documentation.
• Proficient knowledge of current PCs, Network hardware and peripherals devices, General knowledge of operating systems and software, Proficient understanding of networking, LAN concepts, and telephone, Ethernet Cabling. Work with the Local Baby Bells in various cities to order circuits for new and existing comm. Room locations.
• Prepare/Modify site installation schedules. Develop and maintain an appropriate site implementation project plan (WBS). Maintain site documentation pertaining to the complete installation of Airport Renewal Technology for Confidential, insuring that site survey information is documented and distributed to appropriate areas.
• Created Facilities drawings, technology design documentation, resources schedules etc. Coordinate the procurement, staging and shipping of hardware (PCs, Peripherals, Servers, Kiosk Machines, Hubs, Routers, FIDS, Voice Systems, ATMs etc.) for assigned locations.
• Support, applied and install new application software releases, scripts, modules, and patches in our UNIX Solaris systems for the OMNI Software.
• Responsible for coordinating WAN circuit installations for the Northeast Airport sites with the local baby bells for Quest and MCI and local WAN Engineering team in Confidential to ensure Circuit installations. Familiar with facilities work, electrical, uninterrupted power supply (UPS) and HAVC. Point of contact between the application, development, engineering services, delta facilities, delta training and field services group on all activities related to the assigned regions primarily the North - East Region.
• Implemented Airport Renewal Projects in various Tier 1 Airports in the US to replace unsupported legacy hardware with new Technology infrastructure.
• Create and maintain Project Plans, Issues Logs and Status reports for immediate and upper management on a weekly basis.
• Identified Infrastructure risks and implemented a mitigation plan.
• Interacts effectively with both Business Users and upper Management

Confidential, Atlanta, GA

Technical Applications Support & Implementation Engineer

Responsibilities:

• Evaluate, analyze, implement, upgrade and supported vendors financial software applications to Confidential business units ( Corp - Tax Apps, Micro-Edge Apps, Ultra Tax 990, Check free Reconciliation Applications and OMNI) just to name a few.
• Test and supported various software product on development and Production servers with the business on various operating systems Windows 2000, 2003, UNIX Systems, Solaris 8, 9 10 Systems.
• Upgraded, implement, & configured SQL 2000, SQL 2005, Oracle 9i and 10g database Servers.
• Upgrade existing software applications implementing new releases and database releases via RFC and/or change requests.
• Supported our DELTAMATIC and OMNI Application System that tracks Origin and Destination PNR Ticketing information of our passengers or customers trips at Confidential, It s a Reservation System utilizing SQL Server, Oracle Database, SQL Server Plus component.
• Experience with (Net framework 3.0 & 3.5 Redistributed packages, HTML & XML Scripts). Implement new software changes that our vendor s supply to us via release notes and new code releases on our development servers and database servers for testing.
• Built, configure, upgraded, and supported IIS 5.0, IIS 6.0 Web Servers for departmental extranet web sites for Confidential .
• Provide Administration and support on Windows 2000, 2003/Active Directory users, groups, OU, Policies, TCP/IP.
• Implement new software release and changes supplied by our vendor via release notes and new code releases on our development servers and database servers for testing before it s pushed to our production environment.
• Provide technical support to my customers on software configuration releases and changes.
• Upgraded, implement, configure Win2000 to Win2K3 Servers supporting the LA/WAN network infrastructure.
• Work closely with our database teams supporting Oracle 10g, SQL Servers 2000 & 2005 servers.
• Provide on-site, and on-call 7x24x365 support, as needed.
• Interacts effectively with both Business Users and upper Management
• Ability to learn to actively communicate status and escalates issues.
• Ability to read, analyze and interpret technical manuals and high-level requirements documentation.
• Successfully integrates deliverables into a total quality application solution.
• Create implementations plans and procedures that gets submitted through the RFC Process (Request for Change) that is reviewed by our change management board for approval to make scheduled changes to software applications in our production environment.
• Responsible for evaluating, installing and testing new software and perform upgrades and releases on the test development with the business unit before it is implemented in production.
• Responsible for planning upgrade releases and enhancements to Applications on the Production Servers.
• Maintain and support several UNIX SOLARIS 8 & 10 Servers/LINUX Server Red hat.
• Built and maintain Windows 2003 servers with Oracle 10g database with SQLPLUS front end.
• Create, manage and support Share-Point Portal Sites on our Share Point Servers.
• Create and maintain Project Plans, Issues Logs and Status reports for immediate and upper management on a weekly basis following the FRADCTI Methodology.

Confidential, Atlanta, GA

System Engineer

Responsibilities:

• Provide technical support as needed to enterprise at Confidential .
• Install, customize, maintain, test and troubleshoot operating systems and other system software.
• Configure, install, maintain, test and troubleshoot hardware systems.
• Consult with other business units (e.g. application groups, DBAs, middleware, etc) to configure platforms for product installation.
• Design and document enterprise standards and procedures.
• Monitor, manage and tune platforms to ensure expected availability and performance levels are achieved.
• Provide on - site, and on-call 7x24x365 support, as needed.
• Plan and implement life cycle management of software and hardware.
• Coordinate activities with internal/external technology owners and service providers.
• Keep abreast of industry and technology standards and trends.
• Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures.

Confidential, Atlanta, GA

Network Specialist/LAN Admin

Responsibilities:

• Install, maintain, test and troubleshoot Novell Netware 3.11 & 3.12 operating systems.
• Provide technical and administrative support to the 250 user licenses on the LAN Servers.
• Monitor tape backup jobs and status of data cartridges as outlined in the disaster recovery guidelines.
• Create and monitor network/local print queues for all printers.
• Complete work orders as assigned.