Application Support Team Leader Resume

CAREER OBJECTIVE:

Further strengthen my SAP skills and gain required knowledge to develop as a competent SAP NetWeaver Consultant.
Utilize technical expertise and creativity to maintain a strong IT system environment.

SUMMARY:

I am managing the implementation of Sorrento s SAP VAR support center which according to SAP standards should be including:
Installation and configuration of SAP Solution Manager, Implementation of the Service Desk, Maintenance Optimizer, SAP EarlyWatch Alerts, and Remote access to customer s productive systems.
Certified Support Consultants for SAP Business All - in-One.
Defined and documented support processes.
Professional marketing and communication materials.
Defined continues improvement process
Participated in implementation of oracle E-Business Suit in GNPOC which consists of the following modules:
Oracle Financials (Payables, Receivables, Cash Management, Budgets …etc.)
Oracle Enterprise Asset Management (eAM) for managing the company assets and track their maintenance activities.
Oracle Purchasing
Inventory Management.
Human Resources Management.
And now days I am participating also in the project of upgrading the system to Oracle E-Business Suit 11.9.10.2 and the database from 9i to 10g.
Managed the implementation of Track-IT, a helpdesk management and IT assets tracking system in my company GNPOC to support more than 2,500 end users and track and manage the maintenance activities, IT assets, users and technicians training through more than 18 locations and three main support centers.

PROFESSIONAL TECHNICAL SKILLS:

Installation & Configuration.
Security and Authorizations Management.
Monitoring & Workload Analysis.
Problems Tracking & Troubleshooting.
Performance Tuning.
Hardware Sizing and Planning
Software Logistics & Transports Handling.
Patching and Upgrades.
System copy, refresh and migration.
Databases Management.
Backups, Restore & Recovery.
Creating and maintaining all the databases required for development and Testing.
Performing the capacity planning required for development and testing.
Performing the ongoing tuning of the database instances.
Installing the new versions of the Oracle RDBMS and its tools that access the Oracle Database.
Configuring the RMAN.
Planning and Implementing the Backup and Recovery Procedures.
Enforcing the Oracle Database Security.
Troubleshooting with the problems regarding the databases, applications and development tools.
Implementing the RAC and Datagaurd.
Oracle Networking
Working with both management and end users to support existing applications.
Developing, implementing, and tuning reports and functionalities in the existing applications according to business needs.
Co-ordinated a complete implementation of an ITIL compliant Service Desk solution for incident and message processing.

STRENGTH:

PROFESSIONAL EXPERIENCE:

Confidential

Application Support Team Leader

Responsibilities:

Establish and manage SAP support organization for SAP Business All-in-One Applications and.
Supervise and ensure that the support team are trained and well equipped with the latest SAP technology developments.
Manage and assure that the right SAP technical/functional knowledge, tools, technological capacities, quality, and staff to create the efficiency of 24/7 SAP support organization are present
Deliver functional support, training and management activities that includes assessing and supporting the setup and implementation of effective 24/7 SAP support organization, support structures and support processes in regard to SLAs
Audit, assess and evaluate the SAP support operations and performance
Audit, assess and evaluate the SAP training operations and performance

Senior Technical Consultant

Confidential

Responsibilities:

System Analyst performs systems analysis and contributes in identifying user requirements and participating in studies to evaluate and purchase corporate database and application facilities from outside suppliers that satisfy these requirements.
Participates in evaluating systems for company such as Exploration, Production, Operations, Technical, Commercial, Financial and Administrative systems.
Carries out the installation and technical support for these systems installed throughout the operations of the Company

Confidential

Information Technology Facility Management Technician

Responsibilities:

Help Desk oriented work in a large network (2500+ users) which included user support, PC maintenance, software installation, network troubleshooting, Cabling … etc.