PROFESSIONAL SUMMARY:

• Having an Experience of 8+ years in Design, Implementation and Configuration of Office 365, Microsoft Exchange Server, Lync, Skype for Business, VMWare, Windows Server& Active Directory.
• Worked on Microsoft Exchange Technologies like Exchange 2010, 2013 and Office 365 as well as Microsoft Lync 2010 & 2013.
• Experienced in Implementation and Migration of Skype for Business, Lync 2010 & 2013, Exchange 2010 & 2013, Lotus Notes, Active Directory 2008 & 2012, System Center 2012.
• Proficient in PowerShell Scripting and Process Automation.
• Experienced in Implementing High Availability Solutions for Exchange and Lync.
• Migrated Mailboxes, Shared Mailboxes & Public Folders from On - Premises Server to Exchange Online.
• Deployed and Configured Microsoft Intune and Managed connected devices.
• Experienced in Configuring Windows Server 2012, Active Directory Domains, Configuring DNS, DHCP, Trust relationship, Permissions.
• Proficient in Message Tracking and Troubleshooting to resolve Mail Delivery issues.
• Created and managed device security policies and viewed detailed device reports using the built-in Mobile Device Management(MDM).
• Responsible for documentation of the Microsoft Office 365/Exchange and Messaging-Computing environment.
• Worked on Proofpoint and used Service Now as a ticketing tool.
• Worked on Azure AD Connect, Azure AD Sync and ADFS for Single Sign-On.
• Configured, Implemented and did troubleshooting in Directory Synchronization, Hybrid Connectivity Issues and Forefront.
• Planned and implemented Microsoft Enterprise Mobility Suite with a focus on Intune and Conditional Access.
• Strong knowledge of Unified messaging i.e. handled Voice, Fax and Text messages as Objects in a Single Mailbox.
• Configured DirSync and ADFS for Active Directory Synchronization & Single Sign-On with Office 365.
• Worked on Disaster Recovery designs using Replication techniques and maintained Exchange instances.
• Worked on DFS (Distributed File System) Administration & Exchange Cloud Migration.
• Involved in troubleshooting Active Directory Federation Services (ADFS) &Azure AD.
• Worked on AD RMS (Rights Management Services) which includes creating, updating, troubleshooting RMS Policies and Worked on the Azure Information Protection (AIP).
• Experienced in Managing and Supporting Mailboxes.
• Involved in troubleshooting Skype for Business Server Hybrid Connectivity to Office 365 and provided Exchange Server Support.
• Designed and implemented the Public Key Infrastructure (PKI).
• Implementation of Secure Email and Two-Factor authentication was done.
• Good knowledge of CAS array and worked on managing Edge transport, ExpressRouteEOP& Ping SSO.
• Assisted and Supported Backup and Recovery of Mailboxes and Active Directory.
• Supported Microsoft SharePoint Online and Performed Migration of SharePoint 2010 to Office 365 and worked on Unified Communications.
• Resolved Tenancy technical issues and Monitored Office 365 Systems, Automated and Executed Office 365 Procedures using Windows PowerShell.
• Worked on Office 365 tools like Office 365 Video, Planner, Teams, To-Do, SharePoint Online, Yammer, OneDrive& Delve.
• Worked on the Group Policy settings and deployed them across the organization.

TECHNICAL SKILLS:

Office 365: Azure AD, Exchange Online, PowerShell, Yammer, SharePoint Online, Data Loss Prevention, OneDrive, Teams, Groups, Planner, Office Online, Azure Information Protection, Enterprise Mobility & Security, Privileged Identity Management, Skype for Business.

Active Directory: GPO Management, Reporting, Security Management.

Operating Systems: Windows XP, Vista, 7,10, Ubuntu, Macintosh, Windows Server 2008, 2012 and 2016.

Virtualization Tools: VSphere 4.1, ESX/ESXi Server, VSphere Client, VCenter, VMotion, Storage VMotion, VMware Update Manager, VMware Tools, VMware converter.

PROFESSIONAL EXPERIENCE:

Office 365/System Admin

Confidential, East Peoria

Responsibilities:

• Supported the global deployment of Office 365 where around 100K users are migrated from the Lotus Notes Environment to the Office 365 Environment.
• Tested Policies, Configurations, Functionality and the Desktop Apps.
• Worked on the Azure Information Protection Labels and was involved in designing the Confidential (Sensitivity) Labels and applied them across the Organization.
• Documented support and administrative processes and procedures for Microsoft Enterprise Mobility Suite implementation and operations.
• Worked on Audit logs, Permissions, Security policies, Data management in Security & Compliance.
• Helped the users in getting familiar with SharePoint Online after their migration from Box.
• Worked on Office 365 Groups, Teams, Planner, Flow, PowerApps, To-Do, OneDrive, Office Online, SharePoint Online.
• Worked on the Group Policy settings and deployed them across the organization as per the requirement.
• Regulated users by assigning them licenses and giving permissions as and when needed.
• Data Loss Prevention (DLP), Retention Policies are set up and Policy Tips are designed to help the users.
• Provided Delegate access and any permissions as per the requirement of the users by running cmdlets in PowerShell.
• Worked on Azure Information Protection (AIP), Sensitivity labels and issues related to it.
• Transport rules are created in the Exchange Admin Center as per the Use Case.
• Used the Proofpoint Servers for email security and data loss prevention. Email encryption is established using the Office 365 Message Encryption.
• Used Exchange Online Protection (EOP) for email filtering - to avoidspam and malware. Unwanted emails are restricted through the spam filtering policies.
• The issues arising after the Office 365 Pro-Plus deployment are troubleshooted.
• Distribution Lists in Lotus Notes are synced in Outlook and access to Rooms & Resources was established.
• Documented the changes that occur once the migration takes place.
• Raised awareness among the Users on developments that take place with Co-existence in effect.
• Assisted Users on how to use the Office 365 products and fixed any issues that they are facing.
• Troubleshooted various Post-migration issues in Outlook and worked on Exchange Online.
• Raised support requests with Microsoft and worked along with them on critical issues.
• Devices are managedusing Intune MAM i.e. App protection policies without enrolling them.
• Service Now is used as a ticketing tool wherein the High & Medium priority tickets are handled.
• Provided guidance or expertise based on related work experience, as needed.

MS Exchange/Office 365 Admin

Confidential, Houston

Responsibilities:

• Worked on Deploying and Migratingusers from Microsoft Exchange 2013 to Office 365 Environment.
• Planned a Retention Solution for Exchange Server 2013 and Backup for Enterprise Network and Active Directory.
• Performed multiple administrative tasks in Exchange Admin Center and administered the Users, Exchange and Security& Compliance Management.
• Implemented Single Sign-On Authentication method with Office 365 and Configured DirSync and ADFS for Active Directory Synchronization.
• Focused on Outlook, Exchange Server, Exchange Online, ActiveSync and OWA.
• Worked on the Office 365 Pro-Plus tools deployment and any issues arising thereafter.
• Troubleshooted Physical & Virtual infrastructure in Cloud and On-Premises on Windows Server, Active directory, Networking Storage, VMware, Hyper-V.
• Managed and Administered Microsoft Exchange/Skype for Business server and Active Directory Infrastructure.
• Enrolled the devices into Intune service and implemented device compliance policies.
• MDM is setup so that corporate data can be accessible only via devices that are compliant with the security polices of the organization.
• Met with requirements for the External connectivity Exchange i.e. OWA, ActiveSync and Outlook Anywhere.
• Worked on OneDrive, SharePoint Online and encouraged the use of Teams among Users.
• Implemented Microsoft Cloud App Security to protect the critical data in Cloud applications.
• Worked in a hybrid environment and dealt with the Post-migration issues.
• Was responsible for documentation of the Microsoft Office 365/Exchange and Messaging-computing environment.
• Provided High Availability Solutions (DAG) for User Mailbox Databases.
• Created User accounts, Assigned Group rights, Created Distribution lists, Maintained Windows folder security, Created Group policy etc.
• Administered the Domain Name Server (DNS). The DNS is tied to the directory, and the operation of the directory service is based on a properly functioning dynamic DNS infrastructure.

Systems Engineer

Confidential, Houston

Responsibilities:

• Configured and managed DNS, DHCP, Web Servers and other Active Directory Services.
• Involved in Administration, Maintenance and Management of Mailboxes and Troubleshooting Exchange Components (Exchange Database, Outlook Web Access, Offline Address List, Mail flow, Public Folders, Free/Busy information).
• Performed Exchange Server Archiving - archived items fromUser Mailboxes & Public folders.
• Used Privileged Identity Management (PIM) to login as a Super User and take control of the users in the tenant.
• Cleaned up Active Directory User Objects having inconsistencies that prevented them from synchronizing through DirSync to Office365.
• MDM for O365 is replaced by Intune MAM to enhance the services.
• Worked on OneDrive, Office Online, SharePoint Online, Exchange Online & Skype for Business.
• Created the GPO’s based on the requirements and placed them on an OU.
• Provided Support and Maintenance of Outlook Web Access and Outlook Client, E-mail, Calendaring & Scheduling.
• Used the Office Deployment Toolkit (ODT) & generated periodic reports on Mail Flow.
• Designed and Planned the Archiving, Legal hold, Journaling, Retention policies after the Mailboxes are moved to Office 365 (Cloud) environment.
• Used built-in Exchange Migration tools to move data from the On-Premises to the Office 365 environment.
• Administered daily tasks both for the On-Premises and the Cloud environment using PowerShell.

MS Exchange/Office 365 Admin

Confidential, Chicago

Responsibilities:

• Monitored Critical Applications as defined in the prevailing Service Level Agreement by performing Health monitoring and maintenance activities to ensure that Service availability, Integrity, and Quality are upheld.
• Performed Pre-migration test for users from Exchange 2013 to Office 365.
• Designed and implemented Azure AD, Azure AD Connector, ADFS, Migration of Exchange Server to Office 365.
• Involved in Configuring and Managing Virtual and Physical infrastructure in Cloud and On-Premises on Windows Server, Active Directory, Microsoft Azure.
• Was responsible in successful migration of the Microsoft Exchange 2010 environment to an Exchange 2013 scenario, Provided support & administration and Complete documentation.
• Installed and managed the active directory, created the GPO’s based on the requirements and placed them as OU.
• Was responsible for the creation of Active Directory (AD), GPO, Domain Users, Users and groups and given appropriate permissions, privileges for access to LAN and Domain Environment.
• Involved in Setting up Outlook Anywhere for the environment and used PowerShell wherever necessary.
• Worked on establishing User accounts and Group policies by troubleshooting the existing GPOs.
• Created DAG configuration for High Availability of mailbox databases in a Cross-Site configuration.
• Tested Load Balanced configuration for High Availability of mailbox databases in a Cross-Site configuration.
• Verified User functionality and access to services via Outlook, OWA, and Outlook Anywhere and assisted in resolving issues.
• Participated in the verification of DNS and Exchange 2010 Systems and made changes to the infrastructure to better suit migration effort.

Office 365 Analyst/Engineer

Confidential, Pennsylvania

Responsibilities:

• Used Exchange Server Profile Analyzer to understand the current environment.
• Had expertise in gathering, analyzing and documenting business requirements and developing Business Requirement Documents and Functional Designs with in-depth knowledge of Software Development Life Cycle (SDLC).
• Migrated User mailboxes& Public folders from the On-Premises environment to Office 365.
• Architected and deployed the Technology infrastructure within the environment, including Microsoft Exchange Server and Windows Servers.
• Performed Mid-migration and Post-migration support to the enterprise.
• Managed storage groups, clustered servers and had setup policies.
• Involved in Setting up SMTP archiving and Daily health checks for all Exchange servers.
• Designed AD infrastructure which were scalable, redundant and completely free of single point of failure.
• Planned and implemented transition of users from Exchange Server to Exchange Online.
• Involved in the Configuration, Service administration, Account maintenance of Office 365/Exchange /Forefront identity management/ Skype for Business after Performing Migration.
• Performed Scripting Administration tasks using PowerShell.
• Installed and configured users with VPN access & remote access experience using System Center Configuration Manager (SCCM).