Instructional Systems Designer Resume

ADVANCED SKILLS:

EXPERIENCE:

Confidential

Instructional Systems Designer

Responsibilities:

Designed storyboard and lesson plans for Confidential entities including Interactive Multimedia Instruction (IMI) and Instructor - Led Training (ILT) and all related materials.

Confidential

Instructional Systems Designer

Responsibilities:

Designed storyboard and lesson plans for Confidential entities, including Interactive Multimedia Instruction and all related materials.
Worked in partnership with both civilian and military Confidential personnel by organizing and conducting meetings with government subject matter experts, Instructional Systems Specialists, Project Officers, and schoolhouse personnel.
Duties also included managing all aspects of IMI production from storyboard to finished IMI by directing, monitoring, and providing feedback to artists, animators, game designers, and developers.

Confidential

Lead Training Development Specialist

Responsibilities:

Designed and facilitated training courses for proprietary Process Management and Loss Mitigation software.
Worked closely with both internal and external clients to map processes and determine training needs, and mentored and coached client and internal team members.
Accomplishments include design and facilitation of training programs for the LPS Desktop Process Management and Loss Mitigation software packages.
Successful roll-out of post-implementation client training programs to more than 20 client mortgage companies.

Confidential

Training Development Specialist

Responsibilities:

Designed and facilitated courses to support new hire training and on - going initiatives in a sub-prime automotive collections call center.
Conducted in-depth needs analysis through interviewing subject matter experts, middle management, and account representatives; researched, designed, scheduled, and facilitated training materials and classes; facilitated conferences and workshops in the collections, credit, human resources, and customer service areas using GoFast techniques; researched, developed, and deployed Web-based training programs using TrainerSoft software; and administered Learning Management System.
Accomplishments include completion of overhaul and redesign of training programs to support the company s collection efforts as well as a design of a comprehensive customer service training program.
Also design and implementation of a refresher training program utilizing computer-based training modules.

Confidential

Compliance Technical Writer

Responsibilities:

Developed new and maintained existing divisional policies and procedures using Information Mapping techniques.
Conducted routine needs analysis using Six Sigma principles to determine necessary revisions and/or new development of policies and procedures; provided support for development and distribution of standard compliance reports; headed the procedural change process for conversion to London Bridge Confidential mortgage servicing software; assessed training materials to identify both improvement opportunities and training needs, with special attention to strategic initiatives and compliance or regulatory requirements; created and released
Compliance Communicator newsletter to notify affected business areas of new or revised information concerning policies and procedures.
Accomplishments include design of Bombardier’s first internal compliance policy and procedure change notification mechanism.
Spearheaded successful migration of company to new Confidential mortgage servicing software.

Confidential

Sr. Facilitator/Designer

Responsibilities:

Designed all training materials to support a Website development company’s needs.
Completed front-end analysis, development of departmental work-flow processes, and coordination and scheduling of team members.
Achievements include the development of the first comprehensive training program for new hires and existing team members.