Desktop support technician Resume

OBJECTIVE

I am seeking a challenging position in the field of information technology as a help desk support technician.

TECHNICAL SKILLS

Applications and Programs: Microsoft Office 2003, Office 2007, Backup Software (Ghost, Image cast, Robocopy, and DARS), Internet Explorer and Firefox, AS400, Reflections Mainframe, Microsoft Lync, Microsoft communicator, EDMP.

Operating Systems: Windows XP, Windows Vista, Windows 7, Windows Server 2003 (Active Directory).

Networking: TCP /IP, Client/Server, Peer to Peer, LAN, WAN, Switches, and Routers; Network and PC Security (including Firewalls, Sniffers and IDS).

PROFESSIONAL EXPERIENCE

Desktop support technician

Confidential

Responsibilities:

Prepare laptops and desktop computers for deployment.
Install and configure SMS client and IDM thick client to allow network pushes.
Set up work station for end users and insure the applications and functional in a timely manner.
Troubleshoot network issues such as ip address conflicts and loss of connectivity.
Educate end users on the features and functions of their new equipment.
Migrate files, folders, and applications from windows xp systems to windows 7 systems.

Help Desk Technician

Confidential

Responsibilities:

Troubleshoot and resolved trouble tickets I create in Remedy Workforce related to technical difficulties with hardware, software, and the network.
Utilized active directory to unlock accounts and rest passwords
Utilized as400 to address and resolve issues with printers and print jobs
Resolved network, switch, and connectivity issues.
Experienced with set up and configuration of Lotus Notes.
Communicated plan, progress, and issues in a timely manner.
Actively contributed to ongoing process improvement.

Desktop support technician

Confidential

Responsibilities:

Added and removed end - users via active directory
Performed back-ups with robo-copy or back door transfer(c$)
Windows 7 migration project upgraded from windows XP
Re-install and configure applications after data transfer
Reimaged current employee’s computers using Ghost image and D.A.R.S.
Experienced with Service Center Client ticketing system receiving trouble tickets
Imaged and installed computers for new start workstations
Troubleshoot issues with workstations
Installed applications using portal (a software distribution website).
Followed up with users to ensure program functionality
Updated project spreadsheet to monitor productivity
Displayed exceptional soft skills when interacting with users

PC Technician (Personal Computer Technician)

Confidential

Responsibilities:

Performed repairs and upgrades.
Managed a network utilized for company records and kept track of resources and how they are assigned.
Interacted directly with internal and external clients as well as prospective business.
Implemented corrective and preventive measures to make the managed network run efficiently.

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