OBJECTIVE:

Versatile, highly skilled Telecommunications Technical Specialist with 17 year experience representing local - to-global companies and local-to-national contracts. Seeking long-term position with a progressive company committed to advanced technology in telecommunications industry.

PROFILE:

Across-the-board experience in installation, configuration and maintenance of broad range of telecommunications equipment . Strong technical aptitude, versatile, adaptable. Proven track record as a capable Project Lead, coordinating and overseeing technical teams to ensure on-time completion. Skilled in training and mentoring new installers, technicians and leads. Excel in communications and customer relations collaborate closely with customers and other cross-functional team members regarding timelines for project start-up, down-time, cut-over, completion. Working with independent and government customers and contacts

SKILLS SUMMARY:

• Configuration/Implementation skills NOC Safety Systems/Training
• Cisco/LAN/WAN Siemens/Remedy/VOIP Planning/Developing
• Operation Maintenance Project Control/Improvement Voice/Data Networking
• Cisco soft swtches
• WinSCP
• Empirix
• SecureCRT

OVERALL EXPERIENCE;

Confidential

Wireless Technician

Responsibilities:

• Perform PRI fiber and docsis “cable modem” circuit activation trunk turn-up installation to support activation of voice services for new commercial subscribers.
• Extensive participation in the installation, testing and troubleshooting for the actual cutover using Empirix call tracing, call flows and ladders also guiding field technicians over the phone with any physical problems they may run into Confidential the customer prem.
• Maintain detailed documentation to include status reports using excel spreadsheets checklist’s using Remedy and methods of procedure.
• Building of dial peers for new Confidential commercial customers using Unix based SecureCRT; WinSCP; and uploading customers new TN’s into cisco softswitches until time of the cutover .
• Test and turn up broadband wireless networks within different customer premises using Confidential & Confidential provided Confidential -1. Installation of access points and programming of cisco router for remote entry for future configuration and maintenance.
• Measure wireless readings with laptop from each corner of the prem screen capture the results add them to excel spreadsheet containing work log and send back to Confidential & Confidential

Confidential

Central Office Tech Manager

Responsibilities:

• Also manage Telecommunication cost management and charge monitoring.
• Manage capacity planning for all telephony services and equipment and setting up Telecommunication infrastructure in new offices.
• Conduct monthly maintenance of Telecommunication systems and associated peripherals.
• Manage disaster recovery of Telecommunication infrastructure and major moves and installations.
• Expense Management and monitoring. Manage vendor performance and processes, define support requirements and analyze other relevant data elements, such as total cost of ownership.
• Lead and monitor major voice infrastructure projects, solutions and upgrades within the Enterprise Plan, assign and direct the employees who are engaged in installation, maintenance and operation of different telecommunications systems and support items.
• Research and formulates technical, installation, corrective, preventative maintenance standards.
• Inspect the quality of the equipment and undertake site inspection to determine if they are complying with government standards, rules and regulations.
• Share knowledge and develop staff capabilities to strengthen understanding of voice services industry, business issues and best practices; evaluate implications to ITS.
• Develop and communicate organizational objectives; inspire and motivate team members to achieve results.
• Build organizational talent by creating a learning environment that ensures employees realize their highest potential.
• Work in partnership with IT Operations senior leaders on strategic initiatives related to voice services to continuously improve policies, standards and procedures by anticipating issues, providing advice and sharing knowledge and best practices.
• Provide direct oversight of Analysts executing all aspects of voice services.
• Test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.
• Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation.
• Inspect equipment on a regular basis in order to ensure proper functioning.
• Repair or replace faulty equipment such as defective and damaged telephones, wires, switching system components, and associated equipment.
• Remove and remake connections in order to change circuit layouts, following work orders or diagrams.
• Demonstrate equipment to customers and explain how it is to be used, and respond to any inquiries or complaints.
• Analyze test readings, computer printouts, and trouble reports to determine equipment repair needs and required repair methods.
• Adjust or modify equipment to enhance equipment performance or to respond to customer requests.

Confidential

Lead Network Operations Center Technician

Responsibilities:

• Responsible to monitor Confidential switching network of all alarms from a centralized operations center ensuring high availability and attainment of service levels.
• Applied new technical skills to support the interdepartmental objectives including: effectively communicating and escalating alarms ensuring quick resolution; utilizing a network management system via computer terminals to detect environmental alarms; completing trouble tickets to document alarms; and answering incoming telephone calls to the NOC.
• Responsible to Detect and analyze environmental alarms and escalate alarms.
• Answers incoming telephone calls to NOC and refers appropriately.
• Utilize telephone and trouble ticket database to notify Technicians of alarms and equipment outages.
• Assist other NOC personnel as needed.

Confidential, Washington, DC

Field Operations Technician

Responsibilities:

• Drive to and from small business customer locations in a defined geographic area performing installation and repair of VOIP services on behalf of our client
• Receive and complete work orders from a centralized dispatch center ensuring that routes are efficient and that service is delivered in a timely manner.
• Operate equipment and vehicle in a safe manner, ensuring adherence to Confidential & Confidential safety program.
• Interact with customers in a professional and courteous manner to ensure that their work orders are completed as requested.
• Provide a high level of customer service ensuring that any escalations or concerns are addressed professionally.
• Troubleshoot technical issues. Trace and locate appropriate telecommunications links, which could involve working in confined spaces (attics and crawl spaces) and climbing ladders.
• Utilize a laptop computer and various software applications.
• Ensure vehicle, test equipment and tools are maintained in excellent condition.