PROFESSIONAL SUMMARY:

• Over 10 years of experience in Information Technology with an emphasis in architecture and administration in various industries.
• Experience with Active Directory (AD) (including Federated Services (ADFS), and Enterprise Group Policy Management (GPO)), Microsoft Identity Management (MIM) platforms.
• Implemented and maintained an Active Directory (AD) Environment, supporting end users within a Production Environment.
• Experience in governance, identity management, mobile device management (MDM) and technical documentation and reporting.
• Experience with Office 365 (O365) migrations and hybrid solutions.
• Resolved tenancy technical issues and monitored Office 365 (O365) systems, automated and executed Office 365 (O365) procedures using Windows PowerShell.
• Performed role of a Server Administrator for 70+ Microsoft Servers running Windows Server.
• Experience in analysis, design and development of enterprise messaging consisting of email and voice/text with Skype - for-Business.
• Administering, Installing, troubleshooting, operating, testing, configuring and migrating messaging technologies.
• Experience configuring and deploying messaging server infrastructures in a high availability and fault tolerance scenario via clustering, Database Availability Group - DAG, load balancing, and Lync pools, and pool pairing.
• Scripting knowledge (PowerShell, etc.) for administration, operations, configuration, and reporting.
• Firm understanding of messaging best practices and capable of applying best practices to the operational environment.
• In-depth knowledge and hands on experience with Microsoft Exchange and Lync Server.
• Skilled in implementation, configuration, migration and administration of Microsoft Exchange Online, Exchange Server 2007/2010/2013 , Windows client XP/7/8/10, Windows Server 2003/2008/2012 , Outlook Client 2007/2010/2013 , Active Directory/Azure, DirSync/Azure AD Connect and Mobile device technologies.
• Extensive experience in troubleshooting Physical, Virtual infrastructure in Cloud and On Premise on Windows server, Active Directory, Networking, Storage, VMware, Hyper -V, AWS Cloud, Microsoft Azure (IAAS, PAAS, SAAS), MS Exchange, Office 365 (O365), Power Shell scripting, and Power Shell.

TECHNICAL SKILLS:

• Exchange
• Microsoft Exchange Server 2007
• Microsoft Exchange Server 2010
• Microsoft Exchange Server 2013
• Microsoft Exchange Server 2016
• Microsoft Exchange Online
• Windows Server
• Windows Server 2012/2012R2
• Windows Server 2008/2008R2
• Exchange Related
• Database Availability Group (DAG)
• DAC Mode
• CAS ArrayHub Transport ServerExchange Tools
• Exchange management console (EMC)
• Exchange Online Protection (EOP)
• Exchange Admin Center (EAC
• Microsoft Outlook
• Outlook Client
• Outlook Web App (OWA)
• Soft Skills
• Leadership, Project Management, Team Work, Communication, Problem Solving, Organization, Time Management
• Office 365
• Shared mailboxes
• Connectivity policies
• Corporate retention policies
• Active Directory attributes
• DirSync containers
• Provisioning of users
• RMS/IRM
• DLP policies
• Azure AD Connect (DirSync)
• Active Directory Federation Services (ADFS)
• Migrations
• Hybrid, Staged, Cutover
• Lync/Skype
• Pool Pairing, SQL Mirroring, Persistent Chat, Web App Server, Windows Fabric, User Groups
• Microsoft Tools and Misc Methods
• PowerShell, Active Directory, Azure ADConnect, ITIL, ADFS, SCCM and SCOM
• Scripting
• PowerShell, PHP, Cake PHP, JavaScript, MySQL,HTML
• System Architecture
• Designing and planning, documentation and requirements gathering

PROFESSIONAL EXPERIENCE:

Unified Communications specialist

Confidential, Raleigh, NC

Responsibilities:

• Utilized Unimax, Skype Management shell, Sefa-Util, PowerShell scripts, Skype control panel
• Provided Level 2 Incident Support for Skype for Business, (resolving critical issues related to voice migration and enablement
• Published and updated pool Topography for new Sites
• Used 3rd party tools for migration, monitoring and administering: Unimax, Grafana, WAAVE tool, Polycom-RPRM (Real Presence Resource Manager), SharePoint.
• Provided Web-EX support and administration
• Coordinated with teams worldwide in support of Skype migration
• Utilized Skype experience to create Team Calls, RGS Hotlines, Delegates, Cap Accounts and Service accounts
• Enabled Users for Enterprise voice through Line-URI in Skype Control Panel or automated through PowerShell Scripts.
• Utilized PowerShell Scripts to enable and create Cap Accounts, enable UM, create and remove Delegates, create routing for unanswered calls, get federated domain status, and create pickup groups

Senior Office 365 Migration Engineer

Confidential, St. Louis, MO

Responsibilities:

• Met with stakeholders and implemented migration based on migration plan.
• Made sure Windows servers, virtual servers and network systems were ready to implement the migration.
• Implemented Exchange 2016 servers on virtual environment and made sure all updates and patches were up to date.
• Implemented identity and access management system with a parallel deployment and migration to a highly available platform.
• Created batches for user mailbox accounts and moved them via PowerShell scripting to the new Exchange environment.
• Rolled-out implementation of Office 365.set-up domain in DNS, and assigned user licenses.
• Used ADFS and Azure ADConnect to synchronize Active Directory to establish a federation between Exchange on-prem and Office 365.
• Utilized the Hybrid Configuration Wizard (HCW) on Exchange 2016 to establish send and receive connectors with Office 365.
• Created migration batches in the Exchange Admin Center, and used PowerShell to check the status of the migration, and get statistics.
• Replicated the policies to EOP for DLP and encryption for HIPAA compliance.
• Used Microsoft Intune Integration with a Security Group for Advance MDM management on the Hybrid Exchange environment.
• Enabled Skype-for-Business feature for Office 365 migrated users.

Microsoft Exchange/Office 365 Engineer

Confidential, Mansfield, MA

Responsibilities:

• Created a cross-forest trust.
• Set the Active Directory attributes in the Exchange 2013 target forest by preparing the Exchange 2013 target forest with valid mail-enabled user with a specified set of Active Directory attributes.
• Using ADMT, migrated users’ passwords and SIDS from source domain to target domain along with users’ group memberships.
• Set linked attributes in Active Directory to references other Active Directory objects in the local forest.
• Using Exchange Management Shell, moved the mailbox to the target Exchange 2013 forest.
• Configured DNS settings including MX records to move mail to target mailboxes in the cross-forest trust and ran a test to validate mail routing.
• Managed user accounts through Active Directory and contained resources independently in the forest to provide service autonomy, service isolation, and data isolation, to prevent forest access to anyone outside the forest.
• Linked the mailbox in the Exchange 2013 resource forest by creating an linked mail user in the Exchange 2013 target resource forest, setting the Active Directory attributes for the linked mail user.

Microsoft Exchange Engineer

Confidential, Omaha, NE

Responsibilities:

• In accordance with best practices used Microsoft Exchange Calculator to evaluate the environment and determine mailbox numbers and storage capaicy, size, etc.
• Updated Windows servers, applying all patches and updates.
• Utilized VMWare for server virtualization.
• Worked with networking teams to ensure proper routing, authentication, communication.
• Ran health checks on the current deployment and reported to management on current infrastructure and needed changes.
• Ran Microsoft Best Practice Analyzer and noted suggested configuration alterations.
• Checked health of DAG and replication of databases
• Checked for mailbox corruption on source servers and made repairs before migration.
• Troubleshooting of issues with database copies and lag in replication; backups of Active Directory and use of Active Directory to prepare user data for migration.
• Implemented Exchange 2013 servers in a virtualized environment using VMWare.
• Created DAGs for the new Exchange environment.
• Configured Retention Tags and Policies in Exchange.
• Monitored Exchange email queues.
• Participated in the verification of DNS and Exchange 2010 systems and made changes to infrastructure to better suite migration effort.

Microsoft Exchange Systems Administrator

Confidential, Minneapolis, MN

Responsibilities:

• Performed daily monitoring of Exchange software through native tools and SCOM.
• Coordination with Windows team for Installation of Exchange 2013 patches released by Microsoft.
• Utilized PowerShell for administration tasks and process automation.
• Developed and deployed new 2012R2 forest/domain architecture for consolidation of activities and resources into a single security boundary.
• Troubleshooting physical, virtual infrastructure on premise on Windows server, Active Directory, Microsoft Hyper -V.
• Automated daily and intermittent administatrative tasks with PowerShell.
• Provided engineering and administrative support throughout the enterprise IT environment.
• Implemented large-scale Active Directory/Exchange 2013, Lync 2010 configuration.
• Worked on OS upgrades in Windows Server 2008 environment to Windows Server 2012.
• Provided Active Directory Management and Support at Enterprise level.
• Managed and monitored all email platforms and interconnections.
• Worked on Installing and configuring Lync servers within the IT environment.

Network Systems Administrator

Confidential, Greenville, North Carolina

Responsibilities:

• Designed, configured and implemented requirements and functions of ePirate.
• Ensured quality through testing in development and staging platforms prior to applying changes to production environment.
• Worked directly with end users of ePirate to provide technical help and consulting.
• Worked closely with OHRI management to develop clear definitions of requirements and function for ePirate.
• Upgraded and updated PC and Server software packages.

IT Help - Desk

Confidential, Fayetteville, North Carolina

Responsibilities:

• Computer troubleshooting for over 200 company employees, software, and hardware.
• Set-up new employees utilizing active directory, and assemble workstations.
• Set-up remote services and printer servers.
• Provide excellent customer service to employees to resolve errors to minimize their downtime.