OBJECTIVE:

Help Desk Representative, Network & Technical Support, Desktop Technician, PC and ATM Repairs.

SUMMARY:

• Fourteen years’ experience in troubleshooting and repairing network/PC systems
• Adept at hardware and software installation, migrations, Printers, as well as technical support
• Multiple s, strong technical and cable service abilities, Quality Control Specialist
• Highly familiar with financial, ticketing, Remedy, business, and customer service systems

TECHNICAL SKILLS:

Operating systems: DOS, Windows 95/98/2000/ME/NT/XP/2003/Vista

Applications: Microsoft Office, Lotus, Outlook 2003/2007, Microsoft Exchange, Norton Ghost, Altiris Image. Remedy ticketingNetworking: Windows NT/2000/2003, Active Directory, Token Rings, Ethernet, LAN/WAN, TCP/IP, DHCP, DNS, FTP, IPX/SPX

Hardware: PC, Laptop assembly, Printers, Barcode devices, repair, CPU, Ram, Motherboard upgrade, Dell, HP, IBM, Compaq, Gateway, Toshiba, Cisco equipment, Routers, Hubs, Switches, Fix/Break, cabling, fiber optics etc.

PROFESSIONAL EXPERIENCE:

PC/Network Support Tech. (Lead)

Confidential, Washington, DC

Responsibilities:

• Sets up and tests a variety of systems and hardware components prior to field deployment, provides Laptop, PDA and personal computer repair and test capability for all departments.
• Perform and confirm data migration from old to new personal computer.
• Analyzes failed equipment according to established methods or procedures and determine whether equipment is repairable in - house or must be returned to the vendor for repair.
• Performs standard repairs and tests of components or equipment that can be repaired in-house. Tests incoming repaired items from vendor to ensure that repairs were properly done.
• Performs preventive and on-demand maintenance on a variety of personal computer equipment.

IT Support

Confidential, Washington, DC

Responsibilities:

• PC migration and deployments set up and take down on a variety of systems and hardware components, including packing and moving of computer equipment and peripherals.
• Assists with the installation of new PCs, printers in Congressional offices. AD Sites and runs static IP network addresses.
• Loading Windows OS and configuring network settings for workstations
• Performs standard repairs, Computer imaging, Sound Troubleshooting and then tests components to confirm repair is complete.
• Take help desk calls for PC hardware and software problems on-site, via remote connection, and over the phone.
• Analyzes failed equipment according to established methods or procedures and determines whether equipment is repairable in-house or must be returned to the vendor for repair.

ATM 2nd Line Maintenance Technician

Confidential, MD/Washington, DC

Responsibilities:

• ATM repair calls from the Call Center within service hours;
• Run diagnostics on troubled ATM's;
• Troubleshoot ATM error codes, if fix is not apparent.
• Provide on site for newly hired field technicians;
• Perform preventative maintenance on ATM's when applicable.
• Maintain and order car stock for various ATM types within region;
• Activate, deactivate, install, and shelve Mass Hamilton locks;
• Diagnose software or communication faults on various ATM's within region;
• Communicate with customers in person or via telephone on troubled machines when needed;
• Work with ATM owner, bank representative, or subcontractor to solve and report customer ATM issues;
• Perform 2nd and 1st line mechanical and electronic repairs on various ATM models within service zones.

Data Collector

Confidential, Atlanta, GA

Responsibilities:

• Telecoms/Cell phone frequency and channel testing;
• Upload, Zip, backup day to day GPS data for Local and Long distance calls;
• Mobile Van Computer setup, Printers, GPS, and all Equipments for driving test..

PC Specialist/Field Technician

Confidential, Tinton Falls, NJ,

Responsibilities:

• PC Installations, barcode devices, repairs, assembly and Network cable maintenance;
• PC Refresh, Clone, Imaging with Norton Ghost, install Copier machines, Scanners and Printers.

PC Technician

Confidential, Garden Grove, CA

Responsibilities:

• Assemble customized computer systems based upon customer specifications; troubleshoot system components to ensure quality of work; assist with quality control activities by daily checking the work of other technicians
• Repair computer systems and other peripheral equipment; conduct a variety of diagnostic tests to determine repairs needed; make necessary repairs in a timely basis; communicate with all levels of managements and sales team as necessary to determine problem areas and repairs needed
• Provide technical support regarding hardware, installation, barcode devices, fix and break, upgrade, all other systems issues; assist sales team with technical support issues
• Follow company established policies regarding the safekeeping and security of equipment under repair, departmental equipment and parts.
• Prepare paperwork and input information in system related to progress, completed work, and other necessary tracking information; submit required paperwork on a timely basis to department management.

Tech Support

Confidential, Anaheim, CA

Responsibilities:

• Provided all PC and software supports; carried out installation configuration; CPU upgrade and maintenance of all hardware and applications as well as small LAN system
• Conducted troubleshooting and problem resolution for NetWare, NT, PC deployment and networks; performed memory and CPU upgrades
• Completed cable testing of RJ45/RJ11 and installation