PROFESSIONAL PROFILE:

• Accomplished IT Generalist with a rapidly increasing range of industry experience looking to bring strong instincts and a proven record of procedural compliance, process management and strong operational skills to a rapidly growing company.
• Networked applications Knowledge of Product Lifecycle
• Strong communication skills Management (PLM)
• Managing tight deadlines Microsoft BackOffice products
• Working with large data sets Query MS SQL Certification
• System administration Troubleshooting proficiency
• Back - end web languages Microsoft Office expert
• Cloud computing DHCP/DNS Ethernet and Firewall
• HTML proficient
• Microsoft Exchange 2010 Network design
• Windows Server 2003 -2016 VMware
• Windows 7, 8, 10 Citrix

SKILLS:

• Active Directory, Adobe Acrobat, ArcServe, AutoCAD, automation tools, Backup
• Exec, Business Management, Cash Register, Citrix Metaframe, coach, Compaq servers, Hardware, Crystal Reports, Database Administrator,Dell, Documentation EDI, ERP, HP, HTML, IT support, Apple products, Microsoft Dynamics, Excel,
• Exchange, MS Office, Office, Outlook, PowerPoint, MS Project, Publisher, Windows
• 7, Windows 8, Windows 10, Word, Novell Netware,, Product Management, SAN,
• SQL, MS Server, MS Exchange

EXPERIENCE:

Desktop Support Engineer

Confidential, MD

Responsibilities:

• Enterprise level support for 350 users.
• Utilization of a Labtech/Connectwise Ticketing/Business Management solution for Desktop Management and Ticketing processing.
• Managed Labtech software, including scripting, monitoring and deployments.
• Add, change, delete users and modify group memberships in Active
• Directory environment with Quest Active Roles Active Directory management tool Mac and Windows domain management - add, change, and remove.
• Use Windows batch file scripting for file operations, software installs, and post-imaging operations.
• Closed an average of 7 tickets a day.
• On average, went to an average of two client sites per week to do new deployments or troubleshoot problems.
• Customer satisfaction.

Senior IT Manager

Confidential, Hanover, MD

Responsibilities:

• Confidential was hired to help resolve critical order fulfillment problems that had tarnished the American reputation of one of the most respected luggage brands in Europe.
• Confidential stepped in to take charge of IT operations, quickly rectifying the internal database miscommunication issues that were at the root of the problem.
• He revamped the automation tools and technical support provided to the server, end user, and warehouse pick system communities, ensuring that each item ordered by a sales floor associate at a Confidential department store customer was the precise item picked and shipped from Confidential 's warehouse for order fulfillment to the final customer.
• Where many other consultants had failed, Confidential was able to get an ERP application (Microsoft Dynamics SL, previously, Solomon) bridged via EDI to the warehouse management system run by Accellos, as well as to the necessary internal legacy SQL databases to ensure accurate order fulfillment.
• Due to the wide range of customizable options featured by the Confidential product line, as well as the number of transactions involved, the solution required a great deal of database customization.
• While successfully implementing this solution to salvage Confidential 's contracts and reputation - waking each day at 5 a.m. to personally monitor and resolve warehouse pick list issues - Confidential was entrusted to relocate and co-locate the IT and warehouse operations at a new facility.
• He designed and planned the new IT center at the new facility, and ensured continuous, uninterrupted operations (with overlapping, sanely staged production at the old and new facilities for 20 days).
• The successful resolution of the longstanding order fulfillment issue and the flawless execution of the warehouse relocation improved employee
• SQL morale, reduced turnover, and repaired the company's reputation and image with its wholesale buyers and end user customers.
• Throughout, Confidential actively mentored and coached his team members and his internal stakeholders, to ensure that the solution would allow the best efforts of the IT support staff and the warehouse workers to shine through on behalf of the company.

Technology Officer

Confidential, Capitol Heights, MD

Responsibilities:

• Many of the owners of these businesses raved about how attentive Mr. Confidential was to their specific needs, taking the time to custom tailor solutions to help them better serve their own customers.
• Due to his proven ability to quickly scope out right - sized solutions (and to communicate those solutions in layman's terms), Confidential was frequently asked to accompany the owners to meet key existing and prospective new clients.
• Based on these meetings, Confidential prepared a comprehensive written bid on behalf of the company, negotiated the contract, and then personally implemented the solution, providing personal follow-up training and support.
• One regional restaurant owner nervously asked Confidential to be on hand for the grand reopening (and concurrent cutover of his old order management and payment system); the night went off without a hitch at any of the locations, and the owner still routinely recommends other business owners to seek Confidential 's counsel on their own business-critical IT solutions.

Project Manager

Confidential, Atlanta, GA

Responsibilities:

• Confidential worked closely with the end user communities at each client (ranging from property management companies to general contractors) to ensure that the data entry and reporting customizations he crafted for them genuinely met their needs, while helping them to gain new, strategic, actionable insights about their customer data.

Principal Owner and Senior Consultant

Confidential, MD

Responsibilities:

• Clients of every size value his strategic thinking, as well as his ability to quickly analyze their technology needs, scope out a right - sized solution to meet those needs, and then implement that solution in a timely and cost-effective manner.
• In the face of hyper-specialization, Confidential has remained a devoted IT generalist, maintaining vital legacy skills while remaining abreast of current best practices and emerging trends - particularly those that enable his clients to build a scalable, searchable, secure, and reliable network that converts an ocean of data into a cohesive and usable body of corporate knowledge.
• As his clients experience a marked improvement in the delivery of their business-to-business support, Confidential is frequently approached by his clients' clients, seeking his advice and assistance on IT projects of their own.
• On every project - whether operating as the only available IT support resource or coordinating with an existing in-house staff - Confidential keeps senior management well informed, and leaves behind detailed documentation to ensure that his solutions are fully supported.