OBJECTIVE:

To obtain a challenging position with a stimulating and growing organization that can benefit from my 11 years experience in the fields of communications and web design/development.

SUMMARY:

• Outstanding computer skills utilizing Microsoft Office 2000 (Word, Excel, Powerpoint, Access, Outlook), Internet Explorer 7.0, Adobe Photoshop, Adobe Acrobat Professional, FrontPage 2000, HTML/ASP/Dreamweaver, and Flash
• Innovative problem solver with demonstrated ability to formulate strategy, create solutions, manage projects, and implement programs
• Strong interpersonal, verbal, and written communication skills
• Proven ability to develop and implement customized training programs
• Excellent teamplayer, having served on cross - functional focus groups and as liaison between several departments

CAREER HIGHLIGHTS:

Confidential

Communication Specialist/Ops System Specialist (Web Developer)

Responsibilities:

• Created & maintained all aspects of the servicing knowledge-base intranet “ Confidential ” for Genworth Life/LTC/Annuities operations utilizing Dreamweaver, CSS, HTML, Photoshop, Flash and Adobe Acrobat Professional.
• This included writing reference documents for Annuities and obtaining approval from Legal and Compliance.
• Created weekly communications bulletin (using MS Word/HTML and Outlook) for the Annuity Call Center

Confidential

Compliance Specialist

Responsibilities:

• Part of Marketing Operations team, facilitated, scheduled and recorded all results of the compliance reviews for marketing materials
• Provided “live” notes/comments on review documents during compliance marketing reviews, utilizing Adobe Acrobat Professional’s commenting features.
• Create html emails and seminar invites as needed by the marketing department

Confidential

Web Administrator

Responsibilities:

• Created & maintained all aspects of the servicing intranet Confidential for Confidential Annuity operations utilizing Dreamweaver, CSS, HTML, Photoshop and Adobe Acrobat Professional.
• This included writing reference documents for Annuities and obtaining approval from Legal and Compliance.
• Created & maintained web site for small local businessman

Confidential, Richmond, VA

Business Systems Analyst

Responsibilities:

• Create applications utilizing existing software and systems to support the category management process
• Develop and integrate new category management related systems and provide system requirement analysis
• Conduct project management (schedules & progress reporting, cost/benefit analysis, outline necessary computer skills and coordinate training, assist with system design and specification)
• Perform database/file design, program/module coding
• Write user guides and procedures, and provide training as needed
• Run routine reporting for billing utilizing existing procedures in M.S. Visual FoxPro

Marketing & Category Management Coordinator

Confidential

Responsibilities:

• Provided assistance to Vice President of Marketing
• Developed proposal of new demo program to raise income $32,500 annually, and managed the program after approval - required scheduling, coordinating product and labor for each event, setting of billing, collecting, and follow-up reporting to vendors
• Managed the Free Publication Rack program - helped to develop a formal contract for publishers to rent space in an orderly fashion, maintained contracts and initiated the billing each month
• Tracked budget spending, balanced various accounts to the general ledger
• Led a Computer Support Group to help raise the level of computer skills and improve office communications and efficiency - put together training presentation on various topics in Word, Excel, and Outlook
• Managed Sidewalk Sales & Solicitation - put together guidelines and helped Store Managers determine the best course for the "gray" areas
• Developed improved process and managed Vacation Bible School program that supports approximately 750 + churches in the Richmond area - put together guidelines, product information and answered any questions the stores had during the program

Administrative Assistant to the Vice President of Sales & Marketing

Confidential

Responsibilities:

• Provided administrative assistant to the Vice President of Sales & Marketing and direct reports when necessary
• Tracked budget spending for various accounts and balanced them to the general ledger
• Implemented and managed a Free Publication Rack Rental program which took an area with no income to an incoming generating program of $88,000 per year
• Managed Demo Program - communication to stores, scheduling, billing
• Developed guidelines and served as contact/manager for Central Va. Food Bank and Stores for the thrift pickup program
• Maintained the quarterly sales projections worksheets - (designing & making sure projections were done on time)
• Compiled and edited information for weekly bulletin of merchandising and product information (30-40 page document) for 27 stores - pulling information from several departments at the Support Center
• Developed and maintained a Maintenance Request list for 27 stores - received calls, logged them, and passed to maintenance team