IT Support Specialist Resume

OBJECTIVE

To obtain an entry level I.T. position that takes advantage of my current skill set, while increasing my knowledge base to maximize company and operational benefit.

TECHNICAL SKILLS

Desktop & Server virtualization
Configuration & administration of client operating systems, including: Windows (XP, 7, and 8), Linux based, and Mac OS
Windows Server 2003 and 2008 administration
Ticketing and Project Management
Manufacturing & Distribution Operations
IT Helpdesk monitoring and reporting
Java web apps
VPN & VLAN
LAN/WAN hardware administration
Microsoft Office, Project, and Visio
SQL Database

PROFESSIONAL EXPERIENCE

IT Support Specialist

Confidential

Responsibilities:

On - call rotation providing customer support to 24 hour facilities
Travel to other business locations throughout Ohio to provide desk side assistance and network maintenance
Provide technical software, hardware and network problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions
Clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed
Troubleshoot computer problems; troubleshoot network printer problems
Escalate more-complex end-user problems on to Senior Support Technicians.
Track and route problems and requests; document resolutions via the IT helpdesk

Customer Service Specialist

Confidential

Responsibilities:

Managed 80 - 150 inbound/outbound calls per day in a fast-paced customer focused environment
Resolve emergency situations with a sense of urgency in a professional manner
Clarify and resolve patient inquires
Process appropriate follow-ups in a timely manner
Maintain patient confidentiality in accordance with HIPPA laws and regulations