Desktop/Network Specialist Resume Washington, DC - Hire IT People

PROFESSIONAL SKILLS:

WORK EXPERIENCE:

Confidential, Washington, DC

Desktop/Network Specialist

Responsibilities:

Set up phone extensions and voicemail using Cisco IP Communication software and Esna Voicemail System
Provide telephone and remote computer support to NDI staff located in more than 40 countries around the world
Install new software, upgrade existing software and drivers, test and distribute new PCs
Contribute in training staff on newly upgraded programs and operating system
Set up Audio and Visual equipment for meetings and special events
Set up and configured email onto blackberry, iPhones, iPads, and Android devices
Coordinate problem resolution with user and engineering team
Coordinate with the Help Desk Manager and staff to diagnose and correct problems with staff computers and software
Support computer software and hardware, including Windows XP/Vista/7, Internet services, MS Exchange & Outlook Email, MS Office, databases, printing, scanning, telephones and other technology services

Confidential, McLean, VA

Global Hosting Services - Internship

Responsibilities:

Communicated effectively with clients regarding issues with their virtual servers
Configured clients virtual servers to ensure smooth and reliable operation for fulfilling business objectives
Identified and resolved hardware and software issues, including communicating with vendors
Managed and monitored approximately 700 virtual servers on VMware Vsphere Client
Installed and configured ESX hosts onto HP BL490c G5 blade servers and Dell 2950’s servers
Configured and setup iLO for c700 blade enclosure
Created and maintained lab hardware inventory
Assisted with data center infrastructure maintenance and rack installation

Confidential

Authentication Clerk

Responsibilities:

Operated high volume scanner and imported passports, overseas birth, death, and marriage certificates into Vital Records Case Tracking System also know as CTS
Implemented and modified new Case Tracking Software so that it maintainable and user friendly for the staff.
Retrieved, opened and distributed mail to the office of Vital Records
Requested by management to train approximately five employees on the new Vital Records case management system and various skills and office procedures
Provided support to the customer service counter, incoming mail, and distributed vital records to customers
Entered data into a secure system, corrected and updated new information
Tracked and maintained data so that staff could retrieve material when needed