Technical and Remote support Resume

SUMMARY:

A computer savvy and technology inspired individual seeking a challenging position within a progressive computer based company
Management and maintenance experience of systems such as Windows 7, XP & Vista
Exceptional customer service skills with the ability to manage accounts, conduct follow ups in a timely manner, and soft sales
Proficient with LAN, WAN installation, monitoring, and maintenance
Analytical and detailed oriented
Understanding of computer hardware and other operating system's functions
Knowledge of desktop imaging software to program computer systems
Experienced with help desk tracking systems
Excellent knowledge with trouble shooting network printers and resolving Networking Issues
Assembly of systems and software product documentation, reporting to users of preparation opportunities in business learning center
Ability to create, maintain, and fix computer systems to enhance speed, efficiency and reliability of operation
Excellent written and verbal communication skills
A team player who is able to work independently or within a team

RELATED EXPERIENCE

Confidential

Technical and Remote support

Responsibilities:

Perform hardware discovery activities to find out hardware information from usersRun script for backup data
Install Window7 with USB corporate image
Perform Post - imaged configuration activities on the computer Use Active Directory to search for users and reset passwords
Troubleshoot computer hardware issues, such as, replace faulty laptop keyboards, add memory RAM for laptops and desktops, and replace hard drives and screen Deploy and configure computer to users and help set up docking station, dual monitors Organize cables and computers in the work area Deploy and install new hardware from service request to users, such as, monitors, USB hubs, dock stations. Centrally manage data migration Deployment. Preserve users' data and personal settings provide ongoing data access for users Mitigate Network impacts
Server Installation &Managed and Monitored Services Support Data Backup, Data Recovery, Windows & Software Installs and Setting up new system including Windows Server 2010. Desktop Support to provide the client needs and assistance to the end user.
Software & Hardware for Desktop, Laptop, System Diagnostics / Troubleshooting
Virus & Spyware Removal, Internet Security Virus Protection, Performance upgrades.
Migration of Windows XP to Windows7, Helping the end users, Troubleshooting the client software or application issue, change or set up the new password