SKILLS:

NETWORK OS: Microsoft Windows 2008/2003 Small Business Server/Advanced Server with Active Directory, Windows NT 4.0 Server/Enterprise Server

DESKTOP OS: Microsoft Windows 7/Vista/XP/2000 Pro, MAC, Windows NT Workstation, Windows 98/SE, Windows 95, DOS

HARDWARE: IBM/Dell/HP PC Compatibles, Cisco Routers & Switches, Lexmark Printers, Hewlett Packard Printers, Lexmark Printers, Optical/Tape Storage, Digital Senders & Scanners

NETWORKING: Ethernet/Fast Ethernet, Fiber, Wireless, Cable, DSL

PROTOCOLS: TCP/IP, WiFi, DHCP, IPX/SPX, NetBEUI

APPLICATIONS: MS Exchange 2003/2000, MS Internet Information Server 7.0/6.0, MS Office Vista/XP/2000 Pro, Visual C++

UTILITIES: Norton Symantec AntiVirus/Utilities/Ghost, Symantec AV for Exchange/Gateways, TrendMicro ScanMail for Exchange, Microsoft SMS

Confidential, Richmond, VA

Sr. IT/Lab Engineer

Responsibilities:

• Large scale Deployment/Migration Project, leading a tech group on a Crucial project upgrading chemical based devices from Windows XP to Windows 7.
• Each chemical device connected to its PC is very complex, as are the standalone applications that run the devices on every computer.
• The Delivery Request is to upgrade each hardware device, software app and operating system to Windows 7 compatibility; while communicating consistently with Confidential and Confidential Sr. Cisco VOIP deployment and troubleshooting.
• Reps as to the project's minute details and progress. Like most projects, this is time sensitive.

Confidential Ft. Lee, VA

Sr. Enterprise Service - Desktop Analyst

Responsibilities:

• Interfaced with Agency users regarding unresolved trouble tickets escalated from the lower level Help Desk.
• In-depth SCCM Remote Tools used to complete most tasks.
• Deploy and configure desktop software images to workstations and Network Troubleshooting.
• Provide analysis and technical support across PC platforms for Confidential, including 260+ military sites worldwide, using Remedy ticketing system.
• IMAC- Installation, Moves, Adds & Changes- HP and Dell desktop, laptops, servers and phone systems.
• Diagnose reported PC hardware, software (Managed multiple PeopleSoft Confidential applications, Cisco VOIP deployment and troubleshooting, Unix and Linux based apps, MS applications and stand alone apps for the Confidential ) and network problems. Install various common workgroup devices including printers and digital senders. Continue to improve technical expertise through identification of new technical alternatives and general improvements.
• Responsible for training and coaching members of our team.
• Also, perform multiple special projects as assigned.
• Much of this involved preparing many Confidential applications and tools that were not Windows 7 compliant.

Confidential, Ft. Lee, VA

Sr. LAN/WAN Integrator

Responsibilities:

• As a project manager, technician and a surveyor/installer I was responsible planning, coordinating, documenting and executing all activities in support of the wireless network infrastructure for this Defense Agency at Headquarters and over 260 sites worldwide.
• Monitored the installation, operation and maintenance of over 2500 access points through the use of device management hardware/software.

Confidential, Richmond, VA

Sr. Desktop Support Specialist

Responsibilities:

• Provide tier 2/3 support for WellPoint’s Davis Center Executives Lead tech upon mgr’s absence, meeting SLA (Service Level Agreement) contract, manage IMAC & BreakFix queues (via ServiceCenter Ticketing App) in the installation, modification, diagnosis and repair of computers, servers (All Dell Shop) and/or associated peripheral equipment (Printers, Video conferencing & Blackberrys); Vendor mgt; Use multiple Desktop servers for local or remote desktop build and admin.
• Ticket Tracking via ServiceCentre application.
• Minimizing system/hardware downtime and to ensure customer satisfaction. Provided training to new techs.

Confidential, Richmond, VA

Desktop Support Specialist

Responsibilities:

• Provide tier 2/3 support for Confidential at their Operations Center building (500 employees) IMAC- Installation, Moves, Adds & Changes- HP, Dell and IBM desktop, laptops, Dell servers and phone systems... peripheral equipment
• Use multiple Desktop servers for local or remote desktop build and admin. Ticket Tracking via ServiceCentre application. Cisco VOIP deployment and troubleshooting. Minimizing system/hardware downtime and to ensure customer satisfaction. Provide customer familiarization, if necessary, use diagnostic procedures and test equipment for problem solving.
• Was a team lead for a project which included programming and setting up 3,000+ laptops for a rollout supporting PM employees all over the world.

Confidential, Fredericksburg, VA

IT Support Specialist

Responsibilities:

• Responsible supporting internal helpdesk functions, first and second-level issues, networking, router configuration, firewall configuration, VPN and new office rollout.
• Deploying and managing enterprise software, mobile devices, hardware inventory and client systems management. IMAC- Installation, Moves, Adds & Changes- HP desktop, laptops, Dell servers and phone systems.
• Handled software releases, system upgrades, evaluate and install patches and resolve client workstation related problems.
• Providence is a Microsoft shop running Windows 2003 Active Directory network nationwide. Email is MS Exchange.
• All servers, workstations and laptops are all Dell.