SUMMARY:

• Solutions - oriented senior level IT professional with notable success managing, designing, architecting, implementing, and analyzing small to large world class IT enterprises with advanced infrastructure knowledge and management skills is seeking a position as an IT Manager or Sr. level engineer in a world class organization.
• Track record of increasing responsibility in messaging network design, systems analysis and full lifecycle project management.
• Demonstrated capacity to implement innovative cutting edge messaging programs that drive awareness, decrease exposure and strengthen organizations.
• Hands on experience in all stages of system development efforts, including requirements definition, design, architecture, testing and support.
• Outstanding leadership abilities; able to empower and motivate project teams.
• Adept at developing effective messaging policies and procedures, project documentation and milestones, and technical/business specifications.

CORE COMPETENCIES & TECHNICAL PROFICIENCIES:

• C - level role / responsibilities
• Disaster Recovery Planning
• VBScript
• Windows PowerShell
• Research and Development
• Vendor Management
• Regulatory Adherence
• Contingency Planning
• MS Clustering
• Google Postini
• MS Exchange 2003/2007/2010/2013/2016
• Office 365
• BlackBerry/Windows Mobile/Good Tech./IPhone
• MS Unified Messaging
• MS OCS/Lync 2010/2013
• Skype For Business 2015
• Quest ARS
• MS SMS/SCCM / WSUS
• Azure Design/ Implementation
• RightFax & Faxination
• WebEx
• MS SQL Integration
• Symantec Enterprise Vault
• EMC SAN Storage
• VMware ESX Server
• Wintel Architecture
• MS Project
• IronPort / IronMail Email Gateways
• Quest Exchange Migration tools
• Actiance Vantage Archiving
• Active Directory Administration
• MS MOF and ITIL e-discovery
• SSL/TLS Encryption
• IT Trainer
• Technical Writing

PROFESSIONAL EXPERIENCE:

Confidential

Onshore Lead Messaging/Unified Communications Consultant

Responsibilities:

• Responsible for leading and managing the messaging support team and overseeing all messaging services.
• Designing and deploying enterprise - wide, complex cloud messaging infrastructure solutions, Includes Exchange server (2010 & 2013), O365, Skype for Business (SFB), Enterprise Voice
• Hands-on Implementation, analyze, architect, design and deliver solutions on all Exchange, O365, AAD, Skype for Business & Enterprise voice platform components. This will involve prototyping, creating solutions, blueprints, road-mapping, technical delivery and coordination with multiple stakeholders and peer technical groups through detailed documentation & presentations.
• Messaging Admin with knowledge in Advanced Administration of Exchange Server 2010 and Lync 2013 with good understanding of Mail-flow/SMTP, Monitoring, Reporting, Integration with different technologies and Exchange Server Migration activities
• Day-to-day operation of Lync/Exchange environments, which includes change, release, performance and availability management.
• Demonstrated experience troubleshooting complex enterprise level issues and outages
• Knowledge of PowerShell and scripting to run and understand
• Proven knowledge on O365, Microsoft Exchange and Azure Active Directory
• Troubleshooting and Configuration of O365, Exchange and Active Directory
• Identify improvements, create business cases, conduct strategic planning exercises with senior stakeholders to develop roadmap and objectives, review current, and proposed architecture to arrive at an agreed end-state solution.
• Approve and deliver root cause for incidents and oversee corrective action. Engineer permanent solutions, and coordinate implementation
• Provides support, (architecture, administration, maintenance, monitoring, backup, contingency), for multiple messaging and collaboration technologies
• Designs improvement opportunities spanning service delivery, user experience, security, etc.
• Oversee system upgrades of the on premise servers
• Manage and monitor the Exchange, SFB, EV & O365 environments
• Develop solutions to complex end user Issues
• Partner with IT Security and Technical Architecture groups to certify new Messaging solutions
• Design and architect new features and functions
• Deliver and enhance point to point voice and video
• Implement new processes as process gaps are defined and service matures
• Participate in operational reviews and other service meetings as required
• Maintain existing and, as required, develop new documentation that will include but is not limited to SOPs.

Confidential

Sr. Messaging Engineer Consultant

Responsibilities:

• Design, develop, implement and optimize Microsoft Exchange based messaging systems to ensure uninterrupted electronic communications with applications, users, and clients.
• Implement and maintain systems and technologies (edge systems, message hygiene, and d Confidential encryption) to protect d Confidential availability, message confidentiality and integrity. Develop and maintain technical documentation for the entire environment.
• Maintain strict change control on the infrastructure.
• Provide 24/7/365 support for production E-mail systems in an on-call support rotation.
• Monitor and complete requests and incident resolution. Quickly troubleshoot incidents, determine the root cause, find and implement solutions.
• Measure capacity and performance trends to determine long-term needs.
• Provide systems metrics, root cause analysis and proactive monitoring and communicate any performance degradation to management.
• Lead application software upgrades, security patches and planned maintenance of the corporate email environment including: Exchange 2010/2016 DAG, CAS, hub transport, Edge Servers, Webmail (OWA), Active Sync, Mobile Iron, etc.
• Maintain best practices advice and technical knowledge of the Microsoft Outlook client. Work closely with Server Administration, SAN Storage, and Network and Security teams.
• Provide other consulting and technical services as necessary for the successful completion of projects. Advanced knowledge of Windows Enterprise servers and AD to assist in the installation, configuration and maintenance of servers and maintain user access and system security.

Confidential

Principal Messaging/Unified Communications Consultant

Responsibilities:

• Serve as the founder and principal of the IT consulting arm of the company. I am well versed with vendor management and partnerships (Microsoft, Zix Corp, Quest, etc..).
• My technical areas of expertise for over 20+ years with a focus on MS SCCM, MS Exchange, O365, Azure, and MS Skype for Business and other collaboration technologies.
• Project management and documentation creation/preparation (run books, build docs, etc…) with end user (from level 1 tech support to level 3)
• All of my work below has either been as the Prime Consultant or as a sub-contractor.

Confidential

Sr. Messaging/Unified Communications Consultant

Responsibilities:

• Level 3 design and support for Cross forest migration of Exchange 2013 and Lync 2013. level 2 and 1 support personal.
• Creation of build documents, run books, etc.
• Exchange 2013/ Lync 2013 server rebuilds and configurations, etc.
• Migration utilizing Quest Migration Manager for Exchange, including 6TB of Public folder d Confidential .
• Upgrading Lync 2013 to Skype for Business 2015

Confidential

Sr. Messaging/Unified Communications Consultant

Responsibilities:

• Assess and design Exchange, Lync, and Office 365 for different clients ranging in different size and infrastructures.
• Migrate from older Lync, MS Exchange and non MS Exchange environments to current Lync 2013, MS Exchange 2013 and Office 365 environments.
• Document and train support staff on software and procedures for management of the Messaging/UC infrastructure.
• Configuration of ADFS and daily use of PowerShell scripts.

Confidential

Sr. Messaging/Unified Communications Consultant

Responsibilities:

• Provide architectural, administrative, and production support for the Windows Server and MS Exchange environment.
• Design and implement Lync 2010. Collaborate with other IT service departments and provide direction and technical vision of Exchange and related tools.
• Monitoring and ensuring the health of the messaging environment.
• Respond to tier 3 support calls for the messaging team. ssist with configuration and troubleshooting of AD.

Confidential

Sr. Wintel Messaging/Active Directory Architect

Responsibilities:

• Responsible for building the ‘Bank of Tomorrow’ by planning, design, migration, troubleshooting and DR of MS based private cloud solutions. IP voice communications and collaborative integration with MS platforms. Environment consisted of Windows 2008 R2, Exchange 2003, 2007, 2010, VMware 4.0/5.1, Citrix, Webex, Lync 2010, BYOD.
• Documenting and creating policies, member of the ENG Transformation Task Force. Vendor management, I did this for over 35 countries’ IT environments and created a single management point design.
• Build, document and implement, and manage products/ solutions for Confidential Managed Messaging and Collaboration Business, which consists primarily of Exchange Server technologies and also SharePoint WSS and MOSS) and Microsoft Lync. Manage Microsoft Wintel / Messaging Active Directory and Collaboration
• Monitoring systems based on Microsoft Operations Manager MOM and System Center Operations Manager (SCOM).
• Exchange Server 2007/2010 designs, Exchange Unified Messaging
• Migrations / upgrade from previous versions of Microsoft Exchange Server Strong knowledge of the Microsoft directory services technology stack, including Active Directory Domain Services and Active Directory Lightweight Directory Services, along with a working knowledge of competitive technologies.
• Integrate Microsoft Exchange solutions with Antivírus/antì~spam/ content filtering solutions.
• Developed Standards and policies, Developed technical vision in the Enterp se Wintel /Messaging and Active Directory space and communicated business impact of technology.
• Integrate Exchange solutions with wireless technologies such as ActiveSync and BlackBerry Enterprise Server.

Confidential

Sr. Messaging & Collaboration Engineer - Team Lead

Responsibilities:

• Exchange 2010, Lync 2010 and BES 5.0.x systems was what I was responsible for from the redesign of the messaging environment (E2K10, Lync 2K10, BES 5.0.x) to daily level 3 support.
• Successfully negotiated and installed the MetaLogix Archiving solution. Set up DAG’s across 3 physical sites. A ll servers installed under VMware 5 with a user base of about 3500 mailbox users, about 400 BlackBerry users, and less than 100 IOS devices.
• Other duties also included other team members and helpdesk staff.

Confidential

Sr. Messaging Engineer

Responsibilities:

• Our total customer mailbox size was over 200K with mobile access (BES, ActiveSync).
• The servers where virtualized with MS HyperV. I was tasked with designing and implementing new collaborative messaging offerings, develop test plans and procedures.
• Building of new servers in the HyperV Lab (5 fully functional labs mirroring production).
• Migrating from HMC 4.5 to MS Exchange 2010 SP2 Multi-tenant, upgrading domain/servers from Windows 2003 to Windows 2008 R2.

Confidential

Sr. Messaging Migration Engineer

Responsibilities:

• Responsible for managing Messaging and Directory Services servers and related components to achieve high availability and performance of the various business applications supported.
• Perform all tasks necessary to fulfill service level agreements regarding migration and support from Microsoft Exchange, MS OCS to MS Lync and, Active Directory based directory services availability and security;
• Implement policies, procedures, and technologies to ensure Active Directory server security through secure access, monitoring, control, and routine security evaluations.
• Manage Directory Services, Services, Microsoft FIM, DNS, WINS, DHCP, SMTP, Quest Tool Set, and Key Management Services.
• Recommend, schedule, and perform software patches, upgrades, and/or purchases.
• Ensure that Domain Controller server implementations comply with policies, standards, licensing agreements, and configuration guidelines.
• Perform account management, addition, retrieval, and deletion according to best-practices for maintaining regulatory compliance.
• Anticipate, mitigate, identify, respond to, and resolve problems affecting messaging and directory services systems performance, efficiency, and availability.
• Provide level 3 technical support for end users.