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Interim Helpdesk Coordinator Resume Profile

5.00 Rating

WethersfielD

Objective

To obtain a career in the Information Technology field that will utilize my diverse knowledge of electronics and computer equipment problem solving skill set and strong ability to multi task.

Technical Skills

  • Operating Systems Windows XP Vista 7 8 server 2008 Several Linux Distributions
  • Productivity Software Word Excel Access Outlook
  • Enterprise Deployment Software Dell KACE Script Logic Desktop Authority RT Se7en
  • Network Utilities Wireshark IPconfig Network Live Wire Circuit Tracer
  • Design Software Dreamweaver Adobe Premier Suite
  • Programming Software MASM Visual Studio
  • Remote Access RDC VPN TeamViewer SmartFTP UltraVNC Splashtop
  • Virtualization Software VMware Hyper V
  • PC Repair Utilities PC Doctor Dell Diagnostic

Work Experience

Confidential

Interim HelpDesk Coordinator / Senior Intern

  • Assists with management and organization of the HelpDesk ticket system within the district
  • Assists in the the management and support of domain user accounts through Active Directory and the Office 365 web portal
  • Leader of break/fix operations for all incoming devices and peripherals
  • Diagnoses and repairs computer and peripheral equipment.
  • Installs new equipment and components
  • Assists users with issues pertaining to software installation
  • Troubleshoots projectors and SmartBoards providing break/fix while supplying replacements parts if necessary
  • Provides Tier I II support.
  • Supports users administration teachers and staff in operating systems and application issues.

Confidential

Easy Technician

  • Performed PC Intake of devices and performed initial analysis through direct interaction with the customers.
  • Performed a variety of functions from installations to repairs both on site and off site.
  • Built trusting relationships with customers through open interactions and meeting their business and technology needs.
  • Provided in store and remote troubleshooting of common PC problems to include
  • Software installation / removal
  • Drivers update / install / rollbacks
  • Hardware install / removal
  • Registry changes
  • Virus removal
  • Configured advanced system files on laptops desktops and mobile devices.

Confidential

IT Support Sales

  • Provided excellent customer service to all customers entering the store and customer support over the phone.
  • Assisted customers with product selection and answered all questions they may have regarding product specifications.
  • Performed off site merchandise installations such as televisions computers and home audio systems.

Confidential

Computer Repair Assistant Sales

  • Educated customers on electronic equipment and software.
  • Continuously trained to stay knowledgeable about products in the department.
  • Training on Windows Vista XP Linksys Logitech Canon ATI Intel AMD HP and Symantec.
  • Possessed a strong ability to assist multiple customers simultaneously.

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