SUMMARY

• Information Technology Specialist | Refresh, Implementation, Project Manager & People Skills
• Having over 16+ years of PC, desktop, help - desk, field technical & phone related work experience:
• Knowledge of computer hardware REFRESH, printers, routers, wireless cards, switches & Hubs.
• Ability to conduct research into a wide range of computing issues as required.
• Self-motivated and proactive: REFRESH: Migrations, Imaging, Deployments, Desktop Support, DATA BACKUPS
• Proven analytical and problem-solving abilities over the phone & face to face.
• Ability to effectively prioritize and execute tasks in a fast-paced environment.
• Experience working in a team-oriented, collaborative setting. working with phones systems, Avaya
• Configure, install & troubleshoot PCs, MS Office, LAN, WAN, printers, RF devices; use remedy:
• (Key): Refresh, IMAC, Desktop Technician, Deployments, Imaging, Active Directory, TIVOLI, Migration, Asset Management, SCCM, Backup/Restore, Scripting, server rack setup/decom, Ipcom, ServiceNow, Remedy, etc.
• Strong Routing/Switching networking, systems administration skills, the desire and ability to rapidly learn new technologies and the ability to effectively manage issues to resolution
• Work with other groups on complex issues. MainFrame & Scripting functions
• Diagnoses mechanical, hardware, software and systems failures, using established procedures.
• Self-discipline to document and follow up on assignments
• Ability to conduct research into a wide range of computing issues as required.
• Self-motivated and proactive: Migrations, Base Imaging, Deployments in F.A.A.; HUD; Bank America
• Proven analytical and problem-solving abilities over the phone & face to face.
• Ability to effectively prioritize and execute tasks in a fast-paced environment.
• Experience working in a team-oriented, collaborative setting. GO2IT STATE ST project w/ Chris Hatt 8/2015 a few days:
• Ability to lift and transport moderately heavy objects, i.e. computers/laptop/printers/peripherals.
• Exceptional written, oral and interpersonal communication skills.

TECHNICAL SKILLS

• PC Field Technician & Deployment functions for PCs, Printers, Laptops “Dell, HP, Apple”, Desktops, Medical Cabinets & CSR: network & connectivity, printer access, power levels, Java & Firefox & Office updates & license acceptance.
• IMAC: installs, moves, acquisitions & changes made. GPS SETUP FOR METRA RAILROAD IN CHICAGO:
• Win7&8&10 Migrations, configurations+ IMAC, PC Hardware, TCP/IP, Windows XP/win7,8/2003, UNIX, Active Directory, Exchange: engaged in Refresh, Implementation, Migration, Backup/Restore, Deployment, scripting, asset management:
• Linux cmd, IMAC printers, Laptops, Desktops, VPN, GPS, troubleshoot servers, internet connectivity: server trouble tier3; customer service; software upgrades; XP Pro
• LAN, WAN, MS Office, TCP/IP Networking and DNS: Router, Switches and Hubs and 3750.
• Remedy, Desktop Support, Deployment, Migration, Asset Management, Active Directory: Tivoli
• Configured, installed & maintained HP Desktop 6000; XP to Windows7, PC HP 13, 15, 17 Desktop, Laptops, Printer-Support & config, HP troubleshoot.
• Sview, Impact, CSM, FDT, KMS tools, Kana call track, Outlook, 1st call resolution; knowledge base to fix issues; Software & support.

PROFESSIONAL EXPERIENCE

Confidential

Security IT Associate Program

Responsibilities:

• Acquired the essential skills and information needed to install, upgrade, repair, configure, troubleshoot, optimize, and perform preventative maintenance of basic personal computer hardware and operating systems.
• Identify and implement compliance and operational security measures, manage risk, as well as troubleshoot and manage security incidents to plan for business continuity and disaster recovery.
• Implement routing technologies; identify the major services deployed on TCP/IP networks and the infrastructure of a WAN implementation.

Confidential

IT Support and Helpdesk Support

Responsibilities:

• Win7&10; 365; A.D.& I/Cell Phone; Laptop/Desktop:
• Responsible for Refresh dell laptops “7440” Also, IOS Android & Air watch & Intune
• Experience with ServiceNow IE Edge and GSA: Word, Excell: Security & Script process:
• Experience with mail & Chrome & Configure ADP, Chrome and Outlook.
• Experience in using GSA Mail, Chat, & Edge I.e., Favourite Bars; Citrix; Cisco VPN; IPCOM; Avaya, Jabber; “Backup/Restore” Hard/Drive and GSA APPS...MainFrame & Scripting functions: Backup/Restore used more than SCCM

Confidential, Kansas City, MO

Desktop Support & Refresh & Backup/Restore & Implementation & Deployment

Responsibilities:

• Responsible for Desktop Technical Support and Helpdesk and remedy support:
• Responsible for Refresh Support, Setup Video and Headsets: Check Word, Excell: Security & Script process:
• Experience in “Bank”. “KFORCE”:2018 B.O.A.
• Responsible for Desktop, Refresh support.
• Experience in Cabling & “decom”, “ABBTECH” & STRSI: “KCMO”; Refresh Desktop & TRAINING
• Responsible for Refresh, Implementation, Migration, Active Directory.

Confidential, Kansas City, MO

Tech Support & Training & Refresh & Implementation & Deployment & Migration

Responsibilities:

• Responsible for Refresh, Desktop Tech Support & Training and Helpdesk Support: Backup/Restore
• Experience in Win10 imaging, Desktop and Monitor setup. Check Word, Excell: Security & Script process
• Responsible for Server Rack Install, Router, Switches, Console, USB & Patch Work,
• Experience in Refresh, Active Directory and ticketing system for example Remedy.

Confidential, Financial, Kansas City, MO

Tech/Desktop Support

Responsibilities:

• Worked with Social Security Administration and Federal Govt.
• Responsible for Refresh and Desktop Support. & Backup/Restore Win7-10
• Experience in Tech support and Implementation on Win7: & Win10