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Information System / Helpdesk Department Resume Profile

Proficiencies

Dynamic Professional able to contribute immediately to any organization

Information Systems

with practical experience in information system human resources and

Administration Project

general office management.

Management Human

Senior System Administrator

Relations Bilingual

confidential

Manage the Information System Department

Established Information System Department for Miami Location consistent with K L IS Policy

Responsible for LAN Siemans HiPath 3000 Phone System Identipass Security System

Information System / Helpdesk Department.

confidential

Supported Firm Office Location through the HelpDesk Group

Created Access Database to organize and maintain laptops

inventory and other hardware parts as well as maintain software licenses

Database Programming and spread

Interactive Office Manager

Mind Over Media

sheets Software such as Lotus Excel

confidential

Access FoxPro

Administrative Coordinator of the Interactive Unit of the Company

Novell Administration and Service

Support Tech Data Clearwater

Responsible for accounts payable accounts receivables and billing

Florida

Troubleshooting Windows 95

Assistant to the Operations Director with human resources

Productivity

responsibilities

Point San Juan Puerto Rico

Implemented New Database System for Projects Information utilized by

Basic Intermediate Courses in Lotus

Operations Department. Including billing A/R Aging A/P and other

Notes

project related expenses.

RiverHead Training Center

Lotus Notes Develop QuickBooks

Implemented Employee Vacations System.

Web Designer Class

Responsible for keeping records of vacations and sick-leaves for all

Technical Proficiencies

Interactive Employees

PC s and compatible systems utilizing

Responsible for all related to the Interactive Unit including facilities

Stationery Needs Purchases etc

Novell Office97 Office 2010

Cheyenne Back-Up System

Information System Specialist

NetKeeper Helpdesk and

Confidential

WordPerfect 6.1and New Release 8

IT DEPARTMENT

Lotus Notes Desktop and Server ver.

NOTES NOVELL NT SYSTEM ADMINISTRATOR/TECHNICAL SUPPORT

Pittsburgh PA

Elite Enterprise Accounting Systems

Responsible for Lotus Notes System administration ver.4.6.d

Hummingbird DM 5

Professional Affiliations

Designed and created Lotus Notes forms for the LAN WAN of the

NETWORK USERS INTERNATIONAL NUI

Firm

HISPANIC CHAMBER OF COMMERCE OF

WESTERN PENNSYLVANNIA BOARD

Troubleshooting Lotus Notes our Main Office in Pittsburgh and

MEMBER

in other Locations around the US.

Ilta Member

Troubleshooting Windows 95 Problems

Assisted in the conversion from Wp5.1 Dos to Word 97 and

Worldox. Doc Manage Package

Confidential

MIS Assistant

  • Responsible for LAN Administration for a 186-station network with three servers including the analysis of software coordination and direction of user training inventory control of hardware software and license periods for insurance purposes using NetKeeper Program
  • Accountable for daily troubleshooting engagements and system support logistics for daily back-up and storing process
  • Responsible for training center consisting of six fully operational computer

Human Resources Department

Benefits Specialist

  • HR Assistant to the Director of Operations HR Welcome Package Employee Benefits Representatives
  • Responsible for the administration of employee benefits to encompass insurance and employee counseling
  • Instrumental in the development of an employee database to manage all human resources information

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