SUMMARY:

Caring and compassionate personality looking to secure an entry to intermediate level medically clerical position that requires my special set of skills, expertise and talents.

SKILLS:

Clerical Attributes: Microsoft Office Suite Expert QuickBooks Inbound Call Processing Accounting Technology Accounts Payable & Receivables Payroll Accounting Keyboard (Alpha & Numeric) 55 - 60wpm 10-Key (by touch) 7440 KPH Currency Management Adobe PDF Articulacy AS400 Based Software

Healthcare Attributes: Disorder Deference Medical Claims Collections Fluent Medical Terminology Transcription Vital Signs Assessment Reporting and Documenting Client Care ICD-9 Coursework CPT Coding Coursework Medication Dispersal Chart Assembly and Review EOB Interpretation

EXPERIENCE/WORK HISTORY:

Confidential, Little Rock, AR

Call Center Service Rep

Responsibilities:

• Utilized MMIS, DocuShare, Salesforce and/or ARMedicaid systems to resolve 40-45 calls daily.
• Implemented research, referral, policy review, documentation and follow up in accordance with established processes.
• Regulated the appropriate collection, entry, and dispersal of all information pursuant to HIPAA policy and procedures.
• Communicated effectually with Medicaid beneficiaries to discover and resolve issues with applications and services.
• Maintained working relationships as necessary to meet contract deliverables of specialty area projects.
• Communicated with Medicaid Managed Care Service (MMCS) staff and Medicaid beneficiaries ensuring timely delivery of services and appropriate follow up.
• Documented services rendered reporting as required.

Confidential, Desoto, TX

Administrative Clerical/Tax Prep Assistant

Responsibilities:

• Greeted visitors, compiled and maintained records of business transactions and medical office activities for record keeping and reports for various companies in the Dallas/Fort Worth Area.
• Performed a variety of clerical and or medical duties applying knowledge of systems or procedures in accordance with HIPAA policies.
• Worked alongside doctors, nurses and other healthcare professionals to provide direct patient care in a variety of healthcare environments.
• Operated office and medical equipment to scan, copy, fax and file medical information.
• Assessed vitals, perform CPR and First Aid, and assisted with medical examinations.

Confidential, Fort Worth, TX

Direct Care Staff

Responsibilities:

• Provided medical and environmental supervision to 4-6 developmentally disabled individuals housed in 5 regulated facilities intended to promote positive behaviors for adults who have a severe to moderate primary diagnosis of mental retardation or related conditions.
• Planned menus, encouraged rehabilitative skills, transported individuals to scheduled events and programs including church and social activities.
• Instructed residents on appropriate and inappropriate behaviors as well as facilitated client use of deductive reasoning while consistently maintaining patient confidentiality.

Confidential, Fort Worth, TX

Medical Claims Representative

Responsibilities:

• Delivered specialized clerical services in the area of medical claims management; to include claim processing, monetary collections and EOB interpretation, while maintaining strict adherence to HIPAA policy.
• Provided customer support with alternative payment concepts.
• Contacted insurance companies for collection on poorly processed claims as well as follow-up with patients regarding submission of documentation required to properly process claims.
• Managed day-to-day information in order to instigate timely filing and efficient management of information.
• Composed written communication necessary in the appeal of denied and ineffectively processed medical claims.

Confidential, Fort Worth, TX

General Clerical

Responsibilities:

• Furnished intellectual, provisional Clerical and Customer Service assistance to businesses in the Fort Worth Area.
• Including but not limited to manual and mechanical data entry, written and verbal communication, effected multi-screened operations as well as multi-tasked assignments.
• Polished specific areas of expertise as well as acquired many marketable, transferable skills.

Confidential, Fort Worth, TX

Scheduling Clerk/Typist, Information Processor

Responsibilities:

• Provided courteous, professional clerical assistance to the staff and clients of the Confidential while maintaining strict confidentiality with clients’ information.
• Managed and routed information pertaining to Texas’ Office of Eligibility, operated LAN-Based Scheduler program to schedule, reschedule and cancel appointments, composed standard forms for office procedures and memos and sustained an incomparable records maintenance system.

Confidential, Fort Worth, TX

Administrative Assistant

Responsibilities:

• Contributed expert, clerical support to the day-to-day operations of the Executive Management staff of Confidential ’s Distribution Center in Fort Worth.
• Processed document, invoices and Bills of Laden. Compiled computerized payroll information and employee file maintenance system, and assisted with statistical information control.
• Facilitator of incomparable filing system.