Confidential

Desktop Support Technician

• Provided support for Windows XP to Windows 7 upgrade for Platform Universal and Teller computers migration project for PNC Bank Verified computers were added to domain with correct naming conventions and flushing of DNS
• Configured printers software updates and verified users could log into Lotus Notes Teller banking software and could print to receipts printer Connected computers via serial connection to automatic cash dispensing machine

Confidential

Desktop Support Technician

• Provided support for Windows XP to Windows 7 upgrade for Platform Universal and Teller computers migration project for Capitol One Verified computers were added to domain with correct naming conventions and flushing of DNS
• Configured printers software updates and verified users could log into Lotus Notes Teller banking software and could print to receipts printer Connected computers via serial connection to automatic cash dispensing machine

Confidential

Desktop Support Technician

• Provided post migration support for Deutsche Bank
• Disconnected and re-connected computers peripherals multi monitor locations during moves adds and changes project Computers were added to domain and software applications and security updates were verified by technicians

Confidential

Production Control Specialist EDI Department

• Experienced with Job Control Language Endevor control card setup utilized in modern data processing systems with file import/export data entry specifications ability to read and interpret computer processing instructions and other detailed written and verbal operating instructions to meet deadlines and established schedules with knowledge of the components operation and installation of large-scale computing systems
• Diagnosed and monitored OPC batch scheduled jobs for research and conflict resolution of cataloged datasets with methods terminology and procedures used in computer operations according to predefined protocol instructions and SLA/OLA processing agreements
• Analyzed reports accurately adopted corrective courses of action and maintained effective internal controls in compliance with regulatory or contractual audit requirements effectively communicating and interfacing with outside client technical and business contacts
• Efficient receipt and logging of physical media tapes optical disk drives external data drives for accurate identification of PHI and timely data preservation mapping of network directory drives for FTP file transmissions while protecting data integrity outlined by HIPAA
• Ability to free work space in the Data Center and EDI areas for more effective storage and client data identification thought lost was returned to customers during creation of electronic backup copies and problem solving of overdue tapes any discrepancies in data integrity will have led to delayed job processing productivity and delays in healthcare claims being recovered and disbursed
• Usage of Lotus Notes and Destination ticket databases as an interactive vehicle for submitting tracking documenting and proofreading status of electronic and physical data requests
• Recommendation of Change Control requirements to Project Managers and Operations Analyst to ensure request has enough information for Version committee to process

Confidential

Team Leader Desktop Support Technician

• Provided technical support to grand re-opening project for Harrah s Casino Biloxi Mississippi one year after Hurricane Katrina/Team Leader on PCode Refresh project for Pfizer Pharmaceutical Sales Force
• Coordinated and migrated data of desktop and laptop imaging builds from Windows 2000 Pro to Windows XP Pro via USMT Migration Tool Daily interview with end users on software and peripherals during computer evaluation and mobile PDA device determination
• Screenshots of computer s desktop installed programs drive mappings printers hard drive locks and Outlook PST files for email configuration exportation of wireless profiles and remote access servers
• Peregrine Ticketing System for creating resolving and tracking of help tickets

Confidential

Consultant

Desktop administration of Confidential Windows 2000 Pro to Windows XP Pro upgrade with antivirus and Windows security updates

Testing wireless profiles application testing password permissions VPN RAS and network LAN and internet access via user login ID Software imaging Microsoft email account backups PST OST PAB files data migration file transfers

Hardware/software pc refresh upgrades with break/fix of PC hardware issues and printer installs

Confidential

Network Consultant/Workstation Analyst

Interacted daily with WAN circuit providers in the US Asian and European regions resolving circuit outages over ATM Frame Relay and ISDN lines as daily business and scheduled maintenance

Promoted and provided support via Network Operations Center as part of Networking Team for LAN/WAN monitoring

Requested Team Leadertechnology office opening project for Managing Partner Goldman Sachs in Menlo Park California

Traveled to satellite offices throughout United States and Canada upgrading configuring and installing network server computer and telephone equipment

Created coordinated and installed switched packet networks for Investment Bankers conferences and training seminars at various locations throughout Manhattan

Promoted to supervisor of PC Refresh Project Team for moves adds and changes during re-construction of trading floors