Service desk specialist Resume Washington, DC - Hire IT People

PROFESSIONAL SUMMARY:

Seeking an Opportunity to utilize my knowledge and background in IT to support a Confidential customer
3 Years of customer service/help desk experience, almost 2 years with ticketing systems, and nearly 1 year with remote takeover tools

TECHNICAL SKILLS:

PROFESSIONAL EMPLOYMENT:

Confidential, Washington, DC

Service desk specialist

Responsibilities:

Confidential, Arlington, VA

Help desk technican

Responsibilities:

Confidential, Centreville, VA

Security Officer

Responsibilities:

Responsible for maintaining a secure SCIF environment
Patrol SCIF facility, badge all personnel and visitors, escort unsecured personnel, monitor security cameras, review footage
Utilized Lenel system

Confidential, Fayetteville, NC

Ammunition Specialist

Responsibilities:

Assisted HR Specialists, supervisory officials and action officers while performing technical and administrative work in support of recruitment and placement programs including merit promotion and delegated examining functions
Maintained and utilized automated HR systems, performed technical and administrative support functions as well as provided on use of HR systems
Provided a variety of general information regarding recruitment program functions, process and procedures such as career and career - conditional appointments, separations, pay changes, and excepted appointments for positions with the General Schedule, Federal Wage System, and other special pay schedules e.g., Title 42 (g) and (f)
1st Sergeant for a day; filled in for Sergeant Major for a 3-month period, led gym drill detail; as well as the core detail for 18th Airborne for 5-months

Confidential, Stafford, VA

HR Assistant/Plumbing Assistant

Responsibilities:

Assisted managers with placement activities including new hires, promotions, reassignments, incentives, details, etc.
Provided classification, leave administration, staffing, and pay administration services
Prepared vacancy announcement packages; evaluates candidates; discusses incentives; and prepares all material for selection
Coordinated implementation of special employment and public policy programs
Responsible for the employment and classification requirements for employment of the disabled, student employment, VRA, Intergovernmental Personnel Act, consultants, and under-represented groups
Provided advice to management and employees on interpretations and application of various human resources regulations, laws, rules, and procedures
Helped with the construction side of plumbing, as well as installation of water heaters for commercial businesses and residential areas.
Maintained a clean and professional work area, and assured accountability of all parts in inventory.
Assisted with hooking all CPU’s to the wireless printer
Setup user account and password for the company for ordering purposes .
Reset passwords for company computers.

Confidential, Norfolk, VA

IT Administrator Intern

Responsibilities:

Provided IT administration support through assisting with inquiries, escalating tickets utilizing Remedy and performed all other tasks for tier 1 support
General admin tasks, documentation, customer service