PROFESSIONAL SUMMARY:

I have 22 years of experience, including as a Mobility Service Specialist, as a Shift Lead and as a Manager in industries including Wholesale Trade - Durable Goods, Eating and Drinking Places and Eating and Drinking Places. Most recently, I have been working as a Mobility Service Specialist at Confidential . My skills and experiences include: Cash Handling, Invoicing, Print Shop, Quality Control, Quicken, Adobe Photoshop, Inventory Management. To establish a beneficial work environment that is safe and fun for all employees, guests and as well as for the Company, and increasing my own value towards the Company and building a career and advancement.

TECHNICAL SKILLS:

• Computer knowledge Windows 95/98/ME, Windows 7 (Word, Works, Power Point, Outlook Express & Excel)
• Excellent oral and written communication skills.
• Ability to organize, prioritizes, and handle multiple work assignments.
• High energy level.
• Reliable individual.
• Dependable individual.

PROFESSIONAL EXPERIENCE:

Confidential, Urbandale, Iowa

Field Service Support Manager

Responsibilities:

• Followed all Federal, state and local compliance procedures
• Received Purchase order’s in proprietary computer program system, Reporting Services
• Managed and assisted 9 other Mobility Service Specialist’s
• Filled out the appropriate generated paperwork for New Deliveries and Service Work orders to ensure proper and timely payment once the claim was filed with insurance companies
• Contacted customers to schedule appointment for services or delivery of their new power equipment
• Answered questions and issues that a customer might have
• $18.82

Mobility Services Specialists Manager

Confidential

Responsibilities:

• Delivered new DME equipment to customers and show them how to operate the unit correctly and safely
• Repaired and diagnosed DME power units and American Seating Mobility (custom designed) power units
• Followed all Federal, state and local compliance procedures
• Answered questions and issues that a customer might have
• Made notes and contacted customer’s in Total View
• Filled out the appropriate generated paperwork for New Deliveries and Service Work orders to ensure proper and timely payment once the claim was filed with insurance companies
• Managed and assisted 9 other Mobility Service Specialist’s
• Operated within the company’s proprietary computer program system of Total View and Hummingbird
• Received Purchase order’s in proprietary computer program system, Reporting Services
• Made notes and contacted customer’s in Total View
• Place inventory request’s

Warehouse Control Manager

Confidential

Responsibilities:

• Made notes and contacted customer’s in Total View
• Received Purchase order’s in proprietary computer program system, Reporting Services
• Made notes and contacted customer’s in Total View
• Place inventory request’s
• Received inventory into the company reporting services.
• Placed Service work order’s
• Built all incoming units.
• Repaired units.
• Maintained all inventory in warehouse
• Directed 9 Mobility Services Specialists
• Followed all Federal, state and local compliance procedures

Confidential

Associate Manager

Responsibilities:

• Managed 6-18 employees.
• Wrote Schedules.
• Counted cash drawers.
• Effective employee performance coaching.
• Investigating, settling and answering grievances from employees and guests.
• Ran shifts( mainly PM)
• Did Managers walk-through.
• Counted inventory.
• Daily of employees.
• Maintained hours to chart with-in company guidelines.
• Cash Hosted.
• Did dirty dishes.
• $7.75

Confidential

Associate Manager

Responsibilities:

• Ordered food and supplies
• Received food and supplies tickets in computer. (WITS)
• Managed 18-45 employees.
• Wrote Schedules.
• Counted cash drawers.
• Effective employee performance coaching.
• Investigating, settling and answering grievances from employees and guests.
• Made Bank deposits.
• Ran shifts( mainly PM)
• Did Managers walk-through.
• Counted inventory.
• Daily of employees.
• Increased bottom line sales by 33%
• Decreased average labor cost from 26% to 20.1%
• Increased productive from a 3.1 to 4.6
• Maintained hours to chart with-in company guidelines.
• Help Server when Server’s needed help
• Cash Hosted.
• Did dirty dishes.
• $34,000 a year plus bonus

Confidential

Server Trainer

Responsibilities:

• Trained all new hires in severing.
• Trained all new hires to the correct ways of become a server.
• Giving outstanding guest service to all guests.
• Taking orders from guests.
• Placing the orders.
• Delivering the food to the guest’s.
• Trained new Managers in for two weeks of their for servers.

Cook / Trainer

Confidential

Responsibilities:

• Prepared all guest tickets to Company Sop
• Cleaned and stocked kitchen.
• Trained all new cooks.
• Greeted all guests’ that entered the Restaurant.
• Took “TO-GO” orders.
• Rang out guest tickets.
• Gave assistance to servers.
• Seated guests.
• Trained new Cash Hosts.

Confidential, Des Moines, IA

Licensed Security Officer

Responsibilities:

• A mobile Security Officer that drove to 4 locations to give security to client.
• Worked from 7 PM to 7 am. 5 days a week.
• Responsible for checking “KVI Corporate Headquarters, Presidents home, CEOs home, and brother home of the President of KVI.
• Writing Hourly reports on actives at all locations.
• Radioing in my locations when I reached and left locations.
• Rate of pays $9.50 per hour.