SUMMARY:

Dedicated IT Desktop Support professional with a strong work ethic looking for opportunities including, but not limited to, the following fields: Desktop Support, IT Analyst, and IT Technician.

SKILLS:

• Microsoft Office (Excel, Word, Outlook. Powerpoint, Access, Sharepoint)
• Microsoft Operating Systems
• Apple and Android devices
• Break/Fix
• Desktop and remote support
• Hardware and software installation/repair/ upgrades
• Network troubleshooting - TCP/IP, DNS, and DHCP. Port patching.
• Imaging, migration, and deployment (Windows XP to Windows 7 Enterprise and Windows 10)
• Active Directory
• Healthcare IT
• Printer setup, troubleshooting, and support
• Service Now Ticketing System

EXPERIENCE:

Confidential

IT Migration Technician

Responsibilities:

• Imaging computers using Microsoft Deployment Tool
• Contact users to schedule remote migrations and provide instruction and support for all steps involved.
• Remote into users machines via Dameware Mini Remote Control to perform data migration.
• Use of USMT for local migrations.
• Wipe old machines.
• Update Dashworks Evergreen, HP Asset Management, and Sharepoint for Inventory and Asset Management/Project Reporting.
• Ship out machines and peripherals to users and teams for projects using UPS Worldship.
• Providing support and communication for users throughout the entire migration process.

Confidential

IT Technician

Responsibilities:

• Imaging computers using Microsoft Deployment Toolkit (Windows 7 and Windows 10).
• Ticket resolution via OTRS ticket system.
• Use of RES ONE to push software to machines.
• Use of Bomgar (Beyond Trust) remote support software.

Confidential

Onsite Support: Infrastructure & Onsite Services

Responsibilities:

• Performing break/fix, setup and installation of Ricoh, Kyocera, HP, Zebra, and Intermec Printers.
• Configuration, setup, and break/fix of Honeywell and Intermec hand scanners and Honeywell VM3s.
• Windows 10 migrations. Imaging desktops, laptops, Honeywell VM3s. Data migration.
• Service Now Ticket System
• Working with 3rd party vendors to facilitate repairs, software support, and ordering equipment.
• Providing IT support to all employees and all devices in the plant and the offices.
• Resolving a multitude of incidents.
• Network troubleshooting. Patching ports.
• Inventory management.
• Configuration and troubleshooting of Apple and Android cell phones. MobileIron setup.

Confidential

IT Technician

Responsibilities:

• Preparation for and implementation of Confidential Electronic Health Record Software
• Test Confidential in a production environment prior to live release.
• Work with users and the Confidential team to ensure a smooth transition from the previous system.
• Setup, deploy, and configure new hardware, peripherals, WoWs, tracker boards, Fujitsu document scanners, Datalogic scanners, E-signature pads, glucometers, Nuance dictation microphones, armband, label, specimen, Kyocera and Zebra Printers. Troubleshoot and test all of the above.
• Upgrade workstations with new RAM, SSDs, and any other necessary hardware.
• Thoroughly document all inventory and users in Excel.
• Add users to Active Directory and edit data.
• Work with Pyxis Vendor to implement necessary backup software for Pyxis Connect.
• Troubleshoot software/network errors and login issues in Meditech, Citrix Receiver, and Dragon Dictation.
• Trace, tone, and test ethernet cables, document patch panels and switch ports.
• Migrate user profiles and user shared drives.
• Assist with tickets and day-to-day user support.
• Image workstations with Acronis.

Confidential

Help Desk Analyst

Responsibilities:

• Resolve a wide array of technical issues via phone/remote assistance utilizing a ticket system.
• Assist users with unlocking and resetting passwords..
• Use of Active Directory to investigate issues and gather pertinent information to aid in support.
• Escalating to the appropriate groups.
• Gathering data from multiple sources to fully document each situation.
• Troubleshoot many issues such as: browsers, network, performance, Microsoft Office, multiple applications, hardware/software failures, Cisco and Avaya phones, VPN, Java, and Iphones.

Confidential

Computer Repair

Responsibilities:

• Replacing external and internal screws on Dell 11 Chromebooks.
• Report damaged parts to Project Manager.

Confidential

Desktop Support Analyst

Responsibilities:

• Migration of Windows XP to Windows 7.
• Backup and Restore Data using USMT.
• Installation of Windows 7 using SCCM.
• Assist Users with the transition.
• Ensure all data is restored, test applications and VPN connections.
• Troubleshoot various issues throughout the process.

Confidential

Lead IT Technician

Responsibilities:

• Imaging, migrating, and deploying Windows 7.
• Troubleshoot and repair hardware, software, peripheral, application issues.
• Perform hardware upgrades/replacements.
• Train employees in several imaging options depending on the types of applications needed at multiple hospitals and practices. Instruct employees on proper procedure and how potential complications should be managed. Provide support and assistance for my team.
• Prepare all materials and paperwork for my team and provide detailed end-of-day documentation.
• Work closely with Practice Managers and Office Coordinators to locate machines, schedule deployments times, and resolve technical problems.
• Communicate effectively and empathetically with doctors, nurses, and staff to reduce any potential disruption in day-to-day operations.
• Find solutions for various problems and errors within the imaging and migration processes.
• Deploy and test completed machines with user’s to ensure proper functionality.
• Install and configure office scanners in OnBase.

Confidential

HP Representative/Printer Deployment Assessment Technician

Responsibilities:

• Assess current environment of file room to prepare for deployment of a Canon C7270 Image Runner.
• Examine loading dock, dedicated fax and ethernet line, outlets, specifications and dimensions.
• Document all information thoroughly to ensure a smooth deployment process .