OSS Technician/Network Administrator/DSE Technician/Stockroom Manager Resume Houston, Texas - Hire IT People

SUMMARY:

Over nine years working with computers in the area of troubleshooting, configuring, managing, implementing and installing with training in the area of the LAN/WAN environment.

TECHNICAL SKILLS:

Applications in: AWS using VPC, S3, Route 53, Auto - scaling, Elastic Beanstalk, SQS, SNS, RDS, Aurora, Redshift, Athena, Lambda, MySQL, Agile, Office 365, Cloud, Microsoft Azure, ITIL

Familiar with: Python, Java, PowerShell, Linux, RIP, OSFP, TCP, 24 Port-Cisco Catalyst 3750 Series, 48 Port CISCO 3850 Series, Cisco 2901 Integrated Services Router, Cisco 4431 Integrated Services Router, ServiceNow Ticketing System, AI, Machine Learning, Big Data

EMPLOYMENT HISTORY:

Confidential, Houston, Texas

OSS Technician/Network Administrator/DSE Technician/Stockroom Manager

Responsibilities:

Provide support for over 6,000 End - Users
Set up cubicles for incoming new users and setup their laptop through Confidential and Confidential standards
Make appointments and communicate with End-Users to refresh PCs and troubleshoot any issues
Use DW, SM9 and ServiceNow ticketing system
Experience in Microsoft Windows 2008/2012 Server/Windows 10 and Windows 7, Office 365
Provide a backup from the old PC to the new PC and transfer End-User s profiles to new PC
Support at the site level and assist 2nd level EUC team
Experience in Active Directory with GPOs and set up IT security features such as Bit-Locker and secure email
Provide support on iPhones, Set up and support Audio/Conference Rooms
Work as Desktop Support troubleshooting onsite or remote
Stock management with documenting inventory
Managing Assets and peripherals
Ordering and receiving items per request

Confidential, Houston, Texas

Help Desk Tier 1/Call Center/Project Coordinator

Responsibilities:

Remote to customer s networks to install and configure issues within their workstations
Microsoft Office, Outlook, Windows XP, Windows 7
Provide customer service with the field techs in the call center

Confidential, Houston, Texas

Network/Hardware Technician

Responsibilities:

Diagnosed, troubleshoot and repair servers and desktops within the guidelines using Linux
Assists in testing servers and problem solve issues on servers diagnose
Monitor the networks and servers to search for suspicious activity and failures

We provide IT Staff Augmentation Services!

Oss Technician/network Administrator/dse Technician/stockroom Manager Resume

Houston, TexaS

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