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It Admin Resume

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Santa Clara, CA

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SKILLS:

Hardware & Applications: Microsoft Office Excel/Word/PowerPoint/ MSAX Dev C++ / Visual Studios 2010+/ WebEx

Technical Proficient in: troubleshooting Windows (XP - Vista-7-8), Linux, MAC (hardware-software); proficient in soldering (PCB/Lap-Joint/Rework PCB), Salesforce, HelpDesk, Zendesk, 8x8, TalkDesk, JIRA, SAP GUI, PDQ, JAMF, G-Suite & Office 365 Administration, Active Directory Management

EXPERIENCE:

Confidential, Santa Clara, CA

IT Admin

Responsibilities:

  • Active directory management.
  • Office 365 Administrator.
  • Laptop, Desktop, and IT equipment deployment.

Confidential, Los Gatos, CA

IT Support Engineer

Responsibilities:

  • Upgraded companywide MacBook’s to the latest MacOS Mojave 14.10.4. Quickly resolve and troubleshoot complicated MacOS Issues.
  • Deploy Centos, and Ubuntu Linux on Dell Workstations. Respond to users via SLACK, email, and KACE Management within SLA time .
  • Onboard New Hires utilizing Windows Exchange Server & AD .
  • Use Confluence portal to document any ongoing IT related projects and tasks.
  • Be the point of contact to escalating issues to higher tiers.
  • Rerouted and directed tickets to the tech’s and administrators who were responsible for their tasks.
  • Support iOS and Android devices. Used Bomgar and TeamViewer to support users remotely.
  • Supported conferencing rooms using latest WebEx conferencing systems.

Confidential, San Mateo, CA

IT Administrator

Responsibilities:

  • Install, and configure hardware, operating systems, and application software on new and existing PC, Mac, laptop, and printers.
  • Manage Active Directory domain user and computer accounts.
  • Manage desktop protection utilities and provide immediate response to outbreaks and new security updates.
  • Utilize desktop deployment utilities such as Windows Deployment Server SCCM and PDQ. JAMF management tool for Apple products.
  • Manage and creation of tickets using ServiceNow ticketing system for all projects.
  • Create documentation for standard operating procedures, one - off installations, and end user training.
  • Utilized Google G-Suite Administration for users within the domain.
  • Maintained SSO - OKTA. Ensured proper recording, documentation and closure of trouble tickets.
  • Support Windows & Apple devices.

Confidential, San Mateo, CA

IT Administrator

Responsibilities:

  • Technically assisted users within the domain of the company with cutting-edge ticket system management JIRA.
  • Managed and maintain physical and virtual servers along with company’s Azure Active Directory and Single Sign-on Services.
  • Managed user’s Office 365 accounts through Office 365 Administrative account.
  • In charge of managing network equipment, core switches, WAN/LAN systems, and patch panels.
  • Manage user profiles via IDM & SAP admin portal.
  • Managed EvolveIP VoIP Phone systems.
  • Write up and revamp documentations.
  • Apple product support using JAMF to utilize Macintosh devices into the domain.

Confidential, Palo Alto, CA

IT Helpdesk Support

Responsibilities:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Write training manuals.
  • Train computer users.
  • Maintain daily performance of computer systems.
  • Supported and troubleshot all user’s issues through Managed Engine and Parature ticketing systems.
  • Managed all asset including laptops/desktops,
  • Polycom/Avaya telephone systems inventory through Microsoft SharePoint.
  • Managed all user’s profiles within Active Directory/Office365 portal.
  • Assist in defining and developing detailed technical documentation and Standard Operating Procedures to perform various responsibilities.

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