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Help Desk Support Resume

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PROFESSIONAL EXPERIENCE

Help Desk Support

Confidential

Responsibilities:

  • Perform tier 1 helpdesk functions and administrative tasks
  • Identify and analyze discrepancies in 1000+ grant projects by running queries/scripts
  • Maintain excel reports for tracking projects
  • Provide support for 4000+user system by facilitating user registration and granting user access rights

Help Desk Support

Confidential

Responsibilities:

  • Perform tier 1 helpdesk functions and administrative tasks
  • Identify and analyze discrepancies in 1000+ grant projects by running queries/scripts
  • Maintain excel reports for tracking projects
  • Provide support for 4000+user system by facilitating user registration and granting user access rights

Network Administrator/Help Desk Support

Confidential

Responsibilities:

  • Perform tier 1 helpdesk functions and administrative tasks
  • Identify and analyze discrepancies in 1000+ grant projects by running queries/scripts
  • Maintain excel reports for tracking projects
  • Provide support for 4000+user system by facilitating user registration and granting user access rights
Confidential

Network Administrator/Help Desk Support

Responsibilities:

  • Maintained a network of more than 30 computers
  • Installed hardware and software on computers
  • Converted files, such as Doc to PDF, PDF to Doc, Wav to MP3
  • Troubleshot computer and/or network problems
  • Removed spyware and viruses

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